1. COMMUNICATION SKILLS: IMPORTANCE OF GROUP DISCUSSION
Aditi Sawardekar

2. WHAT IS COMMUNICATION?

3. Communication is a series of experience of
Seeing
Smell
Hearing
Taste
Touch

4. Communication is a Process of Passing Information that Results in Understanding of Message

5. Someone has Rightly said that….
“Communication is the sum of all things a person does when he wants to create understanding in mind of another.
It involves a systematic & continuous process of telling, listening & understanding”

6. TOTAL COMMUNICATION PROCESS

7. PROCESS OF COMMUNICATION

8. PROCESS OF COMMUNICATION
Sender has an idea
Sender Encodes the
Idea
Message Travels Over
a Channel
Receiver Decodes the
Message
Feedback

9. TYPES OF COMMUNICATION

10. Verbal Communication
Involves use of words: letters, memos, speeches, etc.
Non-Verbal Communication
No words involved: body language, pictures, Eye Contact

11. FLOW OF COMMUNICATION

12. Downward Upward Horizontal
PRESIDENT
VP-PRODUCTION
QA DEPARTMENT
MANUFACTURING
VP- MARKETING
VP-FINANCE
Downward
Upward
Horizontal

13. News Letters, Announcements, Meetings, Company Intranet
Downward Communication:
News Letters, Announcements, Meetings, Company Intranet
Upward Communication:
Phone messages, , reports, memo’s
Horizontal Communication:
Telephone, , voic , meetings
Informal Communication

14. Informal Communication:
Topics may not be limited to organisation
Also called as “GRAPEVINE”
Can move in any direction
Effectively used to spread rumors

15. BARRIERS TO COMMUNICATION

16. BARRIERS TO COMMUNICATIONS
“Any Obstacles, Hindrances or Obstructions that Block, Smooth Communication Flow”

17. CLASSIFICATION OF BARRIERS
COMMUNICATION BARRIERS
PHYSICAL/ ENVIRONMENTAL
CROSS CULTURAL
SEMANTIC/ LANGUAGE
PERSONAL/
SOCIO-PSYCHOLOGICAL
CLASSIFICATION OF BARRIERS
Noise
Defects in
Communication
System
Wrong Selection
Medium
Individual
Cultural
Misinterpretation
Difference in
Language
Use of Jargons
Mispronunciation
Different
Perception
Emotion
Resistance to
Change

18. COMMUNICATION SKILLS

20. Few tips towards Good Communication process:
Understand your own communication style
Be an active listener
Use normal communication
Give Feedback

21. Presentation: Dressing sense,
Support Documents if needed to be carried,
Your body language (while standing, while sitting, while walking),
Your attitude (Soberness, Soft words, avoid western accent),
Your Confidence (while talking, body movements, aggression, etc).
Soberness: Seriousness

22. Types Of Body Language Remember that you are dealing with “PEOPLE”
(P)OSTURES & GESTURES
How do you use hand gestures? Stance?
(E)YE CONTACT
How’s your “Lighthouse”?
(O)RIENTATION
How do you position yourself?
(P)RESENTATION
How do you deliver your message?
(L)OOKS
Are your looks, appearance, dress important?
(E)PRESSIONS OF EMOTION
Are you using facial expressions to express emotion?

23. Group Discussion

24. Topics Definition of Group Discussion Group Discussion
Prerequisites of a Group Discussion
Benefits in Group Discussion
Salient features
Do’s and Don’ts in Group Discussion
Important points in Group Discussion
Accept criticism
Suggestion
Topics of importance frequently discussed

25. Definition of Group Discussion
Group Discussion is a modern method of assessing students personality.
It is both a technique and an art and a comprehensive tool to judge the worthiness of the student and his appropriateness for the job.

26. Group Discussion
The term suggests a discussion among a group of persons.
The group will have 8 & 12 members who will express their views freely, frankly in a friendly manner, on a topic of current issue.
Within a time limit of 20 to 30 minutes, the abilities of the members of the group is measured.

27. Prerequisites of a Group Discussion
Topics given by panelists
Planning and preparation
Knowledge with self-confidence
Communication skills/ power of speech
Presentation
Body Language and personal appearance
Being calm and cool
Prerequisites: Basics/Fundamentals

28. Prerequisites of a Group Discussion
Extensive knowledge base related to state, country and globe.
Areas are politics, sports, science & trade commerce, Industry and Technology, MNC, etc.
Listening skills
Co-operation
Co-operation: support

29. Benefits in Group discussion
Stimulation of thinking in a new way
Expansion of knowledge
Understanding of your strength and weakness
Your true personality is revealed and qualities of leadership crystallize
Crystallize: Develop

30. Benefits of group discussion
Language skills
Academic knowledge
Leadership skills
People handling skills
Team work
General knowledge

31. Salient features of G.D
Topic may be given to judge your public speaking talent.
Discussion revolves around a specific subject
The examiner does not interfere once he announced the topic.
Maintain cordiality and free expression of thought and opinion.
Salient: Important
Cordiality: Friendliness

32. Do`s in group discussion
Appropriate to the issue
Make original points & support them by substantial reasoning
Listen to the other participants actively & carefully
Whatever you say must be with a logical flow, & validate it with an example as far as possible
Make only accurate statements

33. Do`s in group discussion
Modulate the volume, pitch and tone
Be considerate to the feelings of the others
Try to get your turn
Be an active and dynamic participant by listening
Talk with confidence and self-assurance
Modulate: Adjust

34. Don’ts during group discussion
Being shy/ nervous/ keeping isolated from G.D
Interrupting another participant before his arguments are over
Speak in favor; Example: Establish your position and stand by it stubbornly
Changed opinions
Don’t make fun of any participant even if his arguments are funny.

35. Don’ts during group discussion
Don’t engage yourself in sub-group conversation
Don’t repeat and use irrelevant materials
Addressing yourself to the examiner
Worrying about making some grammatical mistakes, for your interest the matter you put across are important.

36. Important points in group discussion
Be assertive: An assertive person is direct, honest careful about not hurting others ‘self-respect’.
A patient listener: listening to another person is one way of showing appreciation.
Right language: Words can make friends & right words at the right time make the best results.
Be analytical and fact-oriented: It is necessary to make relevant points which can be supported with facts and analyzed logically.
Assertive: standing up for your right to be treated fairly (confident abt oneself)

37. Accept criticism
If any member of the group criticizes or disapproves a point, it is unwise to get upset or react sharply.
In case the criticism is flimsy, the same can be pointed out politely.
Maximize participation; one must try to contribute fully, vigorously & steadily throughout the discussion.
Flimsy: weak

38. Show leadership ability: A group discussion also evaluates your leadership qualities.
Accept someone's point of view
Accept the contradicts view
Express your argument with few facts, cases, %,
Newspapers publications etc
Express without hurting others feelings

39. Never try to bluff; instead give the Facts
Suggestions
Never try to bluff; instead give the Facts
Practice group discussion with friends on different subjects.
Remember! Speech is a Powerful Weapon
It can cause a wound or it can heal wounds

40. Topics of Importance frequently discussed
Is India Shining
Mobile phones / Internet – a boon or nuisance
Students focusing on software industry-good or bad
Child marriage
India 2020
Daughters are more caring than sons
Influence of western culture in Indian Universities
Influence of computers in medical sciences

41. Finally to Conclude…..
Think like a wise man but communicate in the language of the people - William Butler Yeats,

42. THANK YOU!!!!!!!!!!