1. COMM110 Elements of Human Communication

2. Agenda (5.19) Instructor Introduction Student Introductions Course Overview -Syllabus Group Exercise #1 Module 1 Group Exercise #2

3. Instructor – Carrie Stahl Grew up in Michigan. Lived in Chicago, Oxford, Ohio, San Antonio, Texas, Minneapolis and Portland. Taught Communications at Michigan State University (BA) and Miami University (MA) Career in Advertising & Marketing –Leo Burnett – Chicago, IL – media research and planning –Moved to marketing communications/retail marketing – clients including Microsoft, Timberland, Hunter Douglas, United Airlines, Procter & Gamble, etc. What I want to get out of this class

4. Class Introductions Name, hometown Career focus – reason you are at Concorde What you want to get out of this class

5. Class Overview Students will be given the opportunity to learn and apply practical principles of human interpersonal communication in daily life. Emphasis is placed on the psychological, social, cultural, and linguistic factors which affect normal person to person interaction. Through practical application, this course will assist the student in improving public speaking skills.

6. Class Goals Become a more effective communicator overall Improve one on one communication Relationships Self-presentation Interviewing Gain confidence speaking in small groups and in front of an audience Leverage increased communication skills for success

7. Class Syllabus

8. Group Exercise #1 “Sharing Course Trepidations" In pairs or small groups, have students share their trepidations about the course. Concerned with class goals, assignments, speaking in public, etc. Groups share what they consider to be their most significant concerns or fears regarding the course. As the groups share, the instructor can validate and address their concerns as appropriate.

9. Essentials of Human Communication Consists of sending and receiving of verbal and nonverbal messages between 2 or more people. Simple? Maybe… Discussion: Myths about human communication – do you believe/ agree?

10. Myth #1 The more you communicate, the better your communication will be. Research finds that if you practice poor communication habits, you grow less effective as a communicator.

11. Myth #2 When two people are in a close relationship, neither person should have to explicitly communicate needs and wants. People are not mind readers. To assume otherwise inhibits open and honest communication.

12. Myth #3 Interpersonal or group conflict is a reliable sign that the relationship or group is in trouble. Research suggests that interpersonal or group conflict is inevitable and can be beneficial to the relationship or group.

13. Myth #4 Fear of public speaking is detrimental and must be avoided. Most speakers are nervous; learning to manage anxiety effectively can enhance your public speaking skills.

14. Myth #5 Like good communicators, leaders are born, not made. Communication is a skill, not a talent. Anyone can learn to be an effective communicator.

15. Forms of Communication Intrapersonal communication Interpersonal communication Interviewing Small group communication Public communication Computer-mediated communication Mass communication Discussion: Is one more important than the others?

16. Intrapersonal Communication Talking with oneself to better learn and judge yourself. When do you engage in intrapersonal communication?

17. Interpersonal Communication Interactions between two or more people. Maintain, build, repair, or terminate relationships.

18. Interviewing Communication that proceeds by question and answer. Method of self- learning, gaining counsel, and achieving goals.

19. Group Communication In small groups (5- 10), you work with others to solve problems, develop new ideas, and share knowledge and experiences.

20. Public Communication Speaking to large or small groups, public speakers inform or persuade others to act, buy, or think. What are some public speaking situations you have been in, or may be in in the future?

21. Computer Mediated Communication Messages sent by electronic means – computer, email, Facebook, twitter, blogging, etc. What are the similarities and differences between F2F and CMC?

22. Mass Communication One source (sender) delivers the same message to a large, unseen audience (receivers).

23. Models of Communication Linear View: the speaker speaks and the listener listens. Interactional View: speaker and listener exchange turns at speaking and listening. Transactional View: each person serves simultaneously as speaker and listener.

24. Models of Communication

26. Source-Receivers Each person involved in communication is both a source (speaker) and receiver (listener). Speaker - encodes messages Listener - decodes messages

27. Seven Elements of Human Communication #1 Speaker: Credibility, knowledge of subject, preparation, manner of speaking, sensitivity to audience and setting. Speakers encode meaning into their messages.

28. #2 Message Message: Signal or combination of signals sent to a receiver (listener). Goal is for the intended message to be the one that is actually communicated.

29. #3 Channel Channel: The means of communicating a message. Face to face, email, commercial, telephone, etc. Vocal channel, visual channel, tactile channel.

30. #4 Listener Listener: Receiver of message. Message is filtered through their frame of reference. What does this mean for you as a sender/speaker? Listener must decode message.

31. #5 Feedback Feedback: Tells speaker what effect they are having on listeners. What are some examples of positive or negative feedback you may receive? How can you adjust your communication based on feedback received?

32. #6 Noise Noise: Anything that interferes with a message being received or communicated. Physical noise, physiological noise, psychological noise, semantic noise.

33. #7 Situation Situation: Time and place when communication occurs. How can this affect the communication experience?

34. Competent Communicating Knowledge of how communication works and the ability to use communication effectively. -think critically and mindfully -Be culturally sensitive -Be ethical -Be an effective listener

35. Principles of Communication -Communication is a process of adjustment. -Communication accommodation -Communication is ambiguous -Communication involves content and relationship dimensions. -Content: literal meaning of message -Relationship: how interactants feel about the message or each other

36. Content vs. Relationship Messages What is the content and relational messages of each statement? You’re wearing that? He’s calling you? Did you say you’re applying to medical school? You’re in love? You paid $100 for that? And that’s all you did?

37. Power of Communication -Communication has a power dimension. -Communication is punctuated. -Communication is purposeful. (learn, relate, help, influence, play) -Communication is inevitable, irreversible, unrepeatable)

38. Culture and Communication What is the importance of cultural understanding in communication? What is ethnocentrism, and how does it influence communication?

41. Dimensions of Culture Uncertainty avoidance (risk-taking vs. predictability) Masculinity/Femininity (traditional gender roles) Power distance (difference between those in authority and common people) Individualism/Collectivism (emphasis on individual or group) High and low context (extent to which explanation of information is needed)

42. Group Exercise #2 "Familiar & Unique" Break the class into groups of three. Each small group must come up with four things they have in common (all working full-time, all single parents, etc.). Then they are asked to share something unique about themselves individually. The group shares their familiar and unique features with the rest of the class. A master list can be made on the board for the class to look at and discuss if appropriate.

43. Next Steps