1. PRESENTATION TITLE Presented by: Name Surname Directorate Date Water Services Regulation Regulation Imbizo Presented by: Anet Muir Acting Chief Director: Water Services Regulation Date 13 May 2015

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3. Water Services Sector Vision All people living in SA have access to adequate, safe, appropriate and affordable water and sanitation services, use water wisely and practise safe sanitation Water supply and sanitation services are provided by effective, efficient and sustainable institutions that are accountable and responsive to those whom they serve. Water services institutions reflect the gender and racial diversity in SA

4. Water Services Sector Vision Water is used effectively, efficiently and sustainably in order to reduce poverty, improve human health and promote economic development. Water and wastewater are managed in an environmentally responsible and sustainable manner.

5. Role of Water Sector Regulator Set and or interpret rules, standards and where relevant grant approvals Monitor compliance, analyse and publish Make determinations and enforce decisions, promote transparency and confidence in the action of the Regulator

6. National Water Services Strategy Department developed and launched the National Water Services Regulation Strategy in January 2010 Multi-facetted and programmatic approach allowing for progressive implementation of regulation appropriate to the maturity of the sector while supporting achievement of the development of local government objectives.

7. Three legged strategy Priority Programmes Priority compliance initiatives Drinking water qualityEffluent quality Building the foundation for effective Regulation Revealing performanceFinancial transparency Improving accountability Strengthening enforcement Building consumer voice Regulating competencies Building regulatory capacity Full Scope of Water Services Regulation Social regulation Drinking water quality regulation Environmental health regulation Economic regulation

8. Key initiatives and tasks: Drinking Water Quality Revise National Drinking Water Quality Framework of 2007 A more rigorous and special application of the enforcement protocol Rapid technical assessments of drinking water systems Increased emphasis on supply of drinking water quality data from WSA to the regulator Introduction of systems for monitoring and reporting drinking water quality by WSAs

9. Key initiatives and tasks: Drinking Water Quality Ensure credibility of drinking water quality data through the drinking water quality laboratory strategy (use of credible labs) Intensive focus on the continuous capacity building of process controller/treatment plant operators Communication of the revised frameworks and attendant regulatory requirements to all WSA through prov. or other appropriate forums Monitor and report outcomes and risk by municipality through BD certification programme

10. Blue Drop Programme Successes Significant improvement in the national average blue drop score Overall improvement of drinking water quality compliance Prominence to water safety planning as the basis for proactive risk based drinking water quality management

11. Blue Drop Programme and Handbook Future of the BD certification Programme will be outlined in the Municipal Water Quality Management and Regulation Workplan (3yr Plan) Consideration to Targets set by Presidency Future assessments will be conducted biannually with progress inspections and reporting undertaken during alternate years. This will allow WSI sufficient time to implement recommendations and set up the required systems thus ensuring continual improvement and effective drinking water quality management

12. Blue Drop Key Performance Areas NoKPAKPA %IndicatorProposed KPI% 1Water Safety Planning 35%Water safety planning process10% Risk assessment35% Monitoring programme30% Credibility of DWQ Data15% Incident Management10% 2Process Management and Control 8%Works Classification Compliance15% Process control registration compliance 50% Water Treatment Works’ Logbook35% 3Drinking Water Quality Verification 30%Microbiological DWQ Compliance50% Chemical DWQ Compliance45% Operational Compliance5%

13. NoKPAKPA % IndicatorKPI% 4Management Accountability and Local Regulation 10%Management Commitment30% Publication of Performance25% SLA/Performance Agreement15% Submission of DWQ Data30% 5Asset Management 14%Annual process audit20% Asset register15% Availability & Competence of Maintenance Team15% O&M Manual15% O&M Budget and Expenditure20% Design capacity vs Operational Capacity15% 6Water use efficiency & Water Loss Management 3%Water balance30% WDM Strategy and BP incl implementation30% Compliance and Performance40%

14. Outline of BD 10 year plan BD Description2014(%)2016(%)2018(%)2020(%)2022(%)2024 (%) 1Water Safety Planning 35 2Process management and Control 810 3Quality Compliance 30 4Management Accountability 10 5Asset Management 1415 Bonuses15 max Penalties10 max QualifiersYes Total97100

15. Outline of GD 10 year plan ND Description2014(%)2016(% ) 2018(% ) 2020( %) 2022(% ) 2024 (%) 0WD &WCM3----- 1Strategy & Planning-3020 2Asset Management-10 1520 3Technical Skills-10 555 4Credibility-15 10 5Compliance & Performance -35 6Local regulation---555 7Customer Care--10 Bonuses-17 max Penalties-10 max Qualifiers-None 100 Total3100

16. Key initiatives and tasks: Effluent Quality Dedicate additional resources to the acceleration of licensing for waste water treatment plants Expand the scope and scale of WWTW being assessed by the regulator Expand the monitoring of wastewater discharges by the regulator for compliance with legislated standards and license conditions and report on outcomes and risks through the GD certification Initiative

17. Key initiatives and tasks: Effluent Quality Utilise the priority municipal compliance initiative process and the regulatory enforcement protocol to address wastewater discharge issues where non-compliance is resulting in unacceptable risks to human life and the environment Enforce effluent discharge standards in accordance with the “polluter pays” principle as outlined in the WDCS

18. Key initiatives and tasks: Effluent Quality Investigate incentives similar to those envisaged in the Drinking Water Quality Framework to promote good performance in the treatment of effluent and in managing effluent discharge quality Report on regulatory actions and outcomes and Investigate the accreditation of laboratories being utilised for the measurement of waste water discharge quality

19. Green Drop Programme Successes GREEN DROP COMPARATIVE ANALYSIS Performance Category20092010/112012/13 Performan ce trend Number of municipalities assessed 98156 (100%) 152 (100%) → Number of wastewater systems assessed 444821824 ↑ Average Green Drop score37%45%46.4% ↑ Number of Green Drop scores ≥50% 216 (49%)361 (44%) 415 (50.4%) ↑ Number of Green Drop scores<50% 228 (51%)460 (56%) 409 (49.6%) ↑ Number of Green Drop awards334060 ↑ Average Site Inspection ScoreN/A51.4%57.0% ↑ NATIONAL GREEN DROP SCORE N/A71%73.8% ↑

20. Green Drop Programme and Handbook Future assessments will be conducted biannually with progress inspections and reporting undertaken during alternate years. This will allow sufficient time to implement recommendations and set up the required systems thus ensuring continual improvement and effective drinking water quality management

21. Green Drop Key Performance Areas NoKPAKPA %IndicatorProposed KPI% 1Process control, maintenance and management skill 10%Registration certificate of Works10% Registration of Process Controllers and Supervisors 40% Competence of Maintenance team10% Site specific O&M Manual30% Operational Logbook10% 2Wastewater monitoring 15%Operational Monitoring25% Compliance monitoring (Effluent discharges) 35% Laboratory used5% Analytical quality control20% Corrective action based on monitoring15%

22. Green Drop Key Performance Areas NoKPAKPA % IndicatorProposed KPI% 3Submission of waste water quality results 5%Proof of 12 month data submission >12 months =100% >11 months= 50% >10 months=20% More than 10 months=0% 4Effluent Quality Compliance 30%Copy of authorisation and Effluent quality Standards 20% Effluent quality categories 90% microbiological compliance 90% chemical compliance 90% physical compliance Compliance with: all 3 cat = 100% (1)&(2) = 80% (2)&(3) = 60% (1) only = 50%

23. Green Drop Key Performance Areas NoKPAKPA %IndicatorProposed KPI% 5Waste water quality risk management 15%Wastewater Risk Abatement Plan (W 2 RAP) in place 50% Wastewater Incident Management Protocol 20% Implementation of protocol30% Site specific O&M Manual30% Operational Logbook10% 6Municipal bylaws5%Proof of bylaws40% Evidence of bylaws enforcement60%

24. Green Drop Key Performance Areas NoKPAKPA %IndicatorProposed KPI% 7Wastewater treatment capacity 5%Documented capacity and operational loading 30% Medium to long term planning – capacity for treatment system 40% Medium to longer planning for capacity for collecting system 30% 8Wastewater asset management 15%Annual process audit reporting and implementation plan of findings 25% Condition assessment –reticulation network 15% Infrastructure asset register20% O&M Budget and Expenditure30% Maintenance records of pump stations10%

25. Green Drop 10 year Plan Description2017 (%)2019 (%)2021 (%)2023 (%)2025 (%) 1 Wastewater Risk Abatement Planning 20 25 2Technical Skills10 555 3 Operation, Maintenance, Monitoring 10 555 4Effluent Compliance30 5Solids/Sludge Management51015 6 Management Accountability and Local Regulation 105555 7Asset Management15 Bonus 15% max Penalties'-5% max QualifiersYES Total100

26. Summary of key tasks: Revealing Performance The regulator will set up a regulatory Information Management System (integrated and aligned with DWS’ other systems) The regulatory will promote benchmarking on the part of WSI and implement mandatory regulatory performance reporting for all WSAs The regulator will require water boards to report annually on a defined set of mandatory performance indicators that are independently audited

27. Summary of key tasks: Revealing Performance The regulator will introduce a system of independent audits and assessments of regulatory information provided by WSA. Regulations will be promulgated to establish audit and assessment mechanisms for water services regulatory information The national water services regulator will report annually on sector performance including the mandatory regulatory performance monitoring measures for both water services authorities and water boards Audit capability and capacity will be developed

28. Summary of key tasks: Enforcement Review legislation and regulations with a view to strengthening enforcement mechanisms Investigate the institution of a penalty points system for relatively minor transgressions Review the enforcement protocol based on experiences gained in its use.

29. CMAs Responsible for water resource planning and management at catchment level, including licensing of water use and discharges, monitoring abstraction and discharges Responsible for the implementation of the National Monitoring Programmes which monitor resource quality at catchment level