1. IWDS – IWDS Basic Service Provider 4111 04/19/2004

2. TOC-2

3. TOC-3 Objectives Understand Terminology and System Overview Enter an Entity Create a Location and Contact Create a Relationship Search for a SIC Code Enter a Human Service and Service Provider Add Referrals for a Customer

4. TOC-4 Table of Contents Objectives Architectural Overview for TRAC TRAC vs. IWDS IWDS Phase 2 Technical Specifications Hardware Recommendations Operating Systems Web Browsers Additional Software Pop-Up Blocker Chapter 1System Overview l Internet Explorer Options l Illinois Workforce Development System l Logon l Change Displayed Toolbars l Changed Toolbars l Staff Logon l Password Error l Staff Logon Response l Staff Menu l Change Password l Summary

5. TOC-5 Table of Contents Objectives Entity Type Description General Information Adding an Entity Entity Locations Adding Contacts Add Second Location Using Existing Contact Adding a Second Contact Chapter 2Entity Location Contact Reviewing our Work with a Search Search Entity Search Location Search Contact More on Searching Search Location Summary

6. TOC-6 Table of Contents Objectives Service Episode Adding a Service Episode Service Episode Results Summary Chapter 3Service Episodes

7. TOC-7 Table of Contents Objectives Relationship Description General Information Adding a Relationship Add Program Confirm Program Select Activities List Programs/Activities Add CIP Codes Relationship Summary Relationship Status List Relationships General Information Review Chapter 4Relationship Processing Add Second Relationship Add Program Confirm Programs Select Activities Review Programs/Activities Add CIP Codes Relationship Summary Verifying Results Summary

8. TOC-8 Objectives General Information Adding an Entity SIC Code Add Location and Human Services Selecting Human Services Add Contact Human Service Providers Provider Updates Referrals Consumer Search Summary Table of Contents Chapter 5Human Services Providers and Referrals