1. 11th ICCRM Seville, 8 July 2005 Update on Association Markets and Trends Enrico Zuffi, Geneva Convention Bureau 11th ICCRM Seville, Spain 8 July 2005 iccaworld.com

2. 11th ICCRM Seville, 8 July 2005 Corporate companies International Associations Special Events Focus on:

3. 11th ICCRM Seville, 8 July 2005 ICCA's definition of the international meetings market International meetings: Corporate Meetings Associations Meetings International Meetings Market

4. 11th ICCRM Seville, 8 July 2005 Corporations Internal meetings (staff) (sales, technical, executive, incentive) External meetings (b to b) (dealers, distributors, product launches, clients)shareholders External Meetings, branding Image (public events) Promotion, concerts, shows, sponsored events (spors, culture), Eurofoot,Marathon, Tour de France, World Cup, etc.. Image Promotion Corporate Meetings Market: Structure

5. 11th ICCRM Seville, 8 July 2005 Company is initiator and decision maker Organized by different departments within the company, Com/MKT Dept or PR agency Repeat business (use of same venue) Short term planning Smaller than association meetings (except for public events) Higher budget / success oriented Ups and downs - economy Corporate Meetings Market Characteristics

6. 11th ICCRM Seville, 8 July 2005 Majority of planners use following type of venues: City hotel Convention centres Company Head Quarter Other: Country / Resort hotels Special venues Boat Historic Places Corporate Meetings Market - Statistics

7. 11th ICCRM Seville, 8 July 2005 External agencies used: Most planners use a travel agent in their own country. The rest uses: A DMC in other country or a PCO or an Incentive house/Communication Company Corporate Meetings market - Trends

8. 11th ICCRM Seville, 8 July 2005 Size of corporate meetings: Majority attracts < 100 participants and 100 - 500 participants Although the trend is: again to larger meetings Corporate Meetings market - Statistics

9. 11th ICCRM Seville, 8 July 2005 Corporate Meetings: More conference hotels will be used (larger facilities all over the world) Shorter meetings in Europe, invite less people Several events merge into one Less 'fun', more 'experience‘ High technical quality requested Future trends

10. 11th ICCRM Seville, 8 July 2005 Size: unknown Estimation UIA: > 14,000 series of International Congresses worldwide ICCA Data 80%: > 11.200 series of International Congresses The International Association Meetings Market

11. 11th ICCRM Seville, 8 July 2005 International Non-profit organizations / Associations International Governmental Organizations (IGO) Non-Governmental (INGO) Trade Associations Insurance – Medical Finance Transport The International Association Meetings Market

12. 11th ICCRM Seville, 8 July 2005 Almost every interest has an association (Harp, Policeman) Rotating By invitation from local counterpart Long lead time (the bigger the event) Average duration: 4 - 5 days Often less budget compared to corporate events Slow decision making process Regular Less influenced by economic factors International Association Meetings Market – Characteristics

13. 11th ICCRM Seville, 8 July 2005 Type of venues considered for international meetings Conference centre44% Congress centre with in-house hotel36% University11% Other 9% International Association Meetings Market - Statistics

14. 11th ICCRM Seville, 8 July 2005 Top months for international meetings are: September June May October July August Trend: March, April and November, Meetings last shorter, average in 2004 4.2 days; lowest average in 10 years What about the national events? International Association Meetings Market - Statistics

15. 11th ICCRM Seville, 8 July 2005 Associations: More associations use core PCO or Association Management Company in Europe Some large European conferences start to rotate only between a few cities Higher negotiating power ! More smaller meetings Political awareness of sector's value is increasing New European countries are in high demand Future trends

16. 11th ICCRM Seville, 8 July 2005 Market Sectors 1.Medical 2.Scientific 3.Trade 4. Religious, Social Service Club Meetings 5.Political & Sports

17. 11th ICCRM Seville, 8 July 2005 1Medical Sciences28% 2Science12% 3Technology 9% 4Industry 7% 5Social Sciences 5% 6Agriculture 4% 7Commerce 4% 8Education 4% 9Economics 4% 10Management 3% Area of subject matter in 2004

18. 11th ICCRM Seville, 8 July 2005 Medical Associations (clinical) Generaly well organised Specifications available You need a good / well known professor / doctor If possible active and a board member Sponsoring is very important (satellite symposias) Interferance (Exhibition and Conference) Social programme and Scientific structure very important Plenary (Keynote speakers) Parallel Session / Poster Session

19. 11th ICCRM Seville, 8 July 2005 Scientific Associations Organised by University or research institutes High emphasis on content Many break-out sessions Decision maker needs your confidence General mega meetings - very specialised small meetings Tend to go to destinations with good local counterpart (Universities) Social events low priority Summer month, often low season…in some city destinations Low budget Visa problems, if international

20. 11th ICCRM Seville, 8 July 2005 “Religious, Social Service Club Meetings” (Rotary, Lyons) Social aspects important Often in conjunction with a small exhibition Low budget (participants pay participation fee themselves) Many times in conjunction with holidays Cheaper type of accommodation / rates More flexible concerning the dates Can be extremely large (Herbalife, Lyons)

21. 11th ICCRM Seville, 8 July 2005 Political, Sports Events Very complicated Can even be quite negative (Seattle, Genova, Prague) Political events are usualy paid by the government… Increasing in Europe Sports events : Interesting for the hotels and the image of the destination if in low season Satellite conferences (Olympic Games, Euro Cup) Very interesting as usually for longer periods

22. 11th ICCRM Seville, 8 July 2005 Trade Associations Initiated by local chapter or member More emphasis on social aspects Higher budget Often in conjunction with a small trade show Participation fees paid by the company Tend to go to destinations with higher touristic appeal Accessibility can play a major role Prefer to stay in conference hotels Dates less flexible Most interesting : IT, Computer, Finance, Insurance, Technology

23. 11th ICCRM Seville, 8 July 2005 Research strategies for beginners / advanced you need.... Patience, Patience, Patience To be focused and organised Knowledge and experience & Luck! Less is more!!

24. 11th ICCRM Seville, 8 July 2005 How to search How to act

25. 11th ICCRM Seville, 8 July 2005 International Market Research Where to start? Inside your company! But do you really: Know your product Know your city Know your competitors and did you compare their assets with yours

26. 11th ICCRM Seville, 8 July 2005 Your surroundings Access City University R&D Economy Image Political support Accommodation Partners “Define your ideal event or marketing strategy”

27. 11th ICCRM Seville, 8 July 2005 What are you selling? Space Knowledge/Services Adventure Roomnights F&B and Catering

28. 11th ICCRM Seville, 8 July 2005 and..... How to start There is a world of knowledge at your disposal, but: it is easy to get lost, keep your focus everybody can search, only a few can find.. check the authenticity of the information be as 'simple' as possible

29. 11th ICCRM Seville, 8 July 2005 An association approach Start: an association conference in the ICCA database Read and Check all the information ICCA gives you… Get on their Web Page - how are they organized? Can you find the right person - e.g. conference manager Check all the requirements. Can you host the event?

30. 11th ICCRM Seville, 8 July 2005 Get in touch and ask....and listen! You seldom will have a second chance! Questions to ask: What is the first open date Could my country/destination be a possible candidate (if not: ask why!) When will the decision be made Try to qualify the lead: is this the ideal conference? Do we have a chance to win? How important is the local counterpart

31. 11th ICCRM Seville, 8 July 2005 Try to identify the local counterpart through the Association's website or through your national association. Is he active? What role can you play? Be very careful when contacting him Is he interested? If yes, let him know you can help him. They have their own network within the organization, let them use it! Do not rush, work systematically, as very often you have time.

32. 11th ICCRM Seville, 8 July 2005 Local counterpart says ok ! New concept for him…! Has never organized a congress ! How much time, how much money? No commitments Don’t suggest partnership, but build towards it How to act ? Try to get a team together (conference centre) Tell “him” that “he” has to win

33. 11th ICCRM Seville, 8 July 2005 If your client or the association asks you to help them with the bid Check all the basic information Needs or specs, Financial risk, Dates Venue Hotels available Social programme / creativity PCO Local and national invitations/Support Scientific outlook

34. 11th ICCRM Seville, 8 July 2005 How to win that bid with your host Be constant, helpful, set up a strategy Find out who are your competitors Find out who makes the real decision What are the most important criteria Team up with local suppliers Leave room for negotiations A site inspection can result in a moral commitment

35. 11th ICCRM Seville, 8 July 2005 Hurra we have it ! How to pass an event to the Operations Department or PCO Personal relationship Pass your client over smoothly… Be always available in case of … problems Be there when the event takes place !

36. 11th ICCRM Seville, 8 July 2005 Good Luck! Thank you!