1. 9-12-12 Tennessee WIC Ownership/Management Vendor Training for 2012 –2014

2. Goals for this Training Presentation Reinforcement of what is presented in the Introduction to WIC video Details of 2012 – 2014 WIC Food List

3. What Ownership/Management Needs to Know?

4. Some Basic Facts About WIC Officially known as the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) Federally funded but administered by each state Services provided in TN at local health departments Provides nutrition education and supplemental nutritious foods to eligible women, infants and young children up to age five

5. Reminders for a Successful WIC Food Instrument (FI) Transaction Verify the valid month Separate WIC foods from other items and by transaction Review the eligible foods and quantities (Participants do not have to receive all the eligible food) When in doubt, refer to the 20122014 Cashier Card Match signature with signature from folder

6. Reminders for a Successful Cash Value Voucher (CVV) Transaction Verify the valid month Separate eligible fruits and vegetables from other items and by transaction Purchase amounts greater than the full value can be paid by SNAP or other form of payment Never enter more than the full value in Pay this Amount Match signature with signature from folder

7. And the Next Steps to Success Alterations to date and/or dollar amount may not be paid (contact the regional Vendor Representative for assistance) Deposit within 30 days of the last day of the valid month Vendor stamp must be legible on each FI and CVV

8. Automated Clearing House (ACH) Payments Electronic transaction made when the dollar amount exceeds the maximum allowed Maximum dollar amounts for FIs are based on the state-wide average per peer group for each type of FI Maximum dollar amounts for CVVs are based on the dollar value These FIs and CVVs are considered rejected and returned to the vendor stamped Exceeds Maximum Amount; Will be paid at reduced amount via ACH; DO NOT REDEPOSIT

9. To Insure ACH Payments and Statements Vendors must provide correct bank information ACH payments occur on Fridays, statements follow the first of the next week If multiple locations, statements can be produced for one central location or for each location Statements can be received on-line or by regular mail The ACH Process Overview presentation offers additional information

10. Customer Courtesies WIC customers must be offered any courtesy offered to other customers This includes Buy One, Get One Free, Bonus or Value Cards, coupons and any other incentive Double the Money Back guarantees for quality and freshness apply to WIC transactions It is prohibited for vendors to offer WIC participant only incentives

11. Monitoring and Compliance All WIC vendors are expected to be compliant with the WIC Vendor Agreement & WIC Handbook Grocery vendors receive at least 2 formal monitoring visits in any 12 month period. These visits verify: Minimum stock Reported prices Observed WIC transactions are properly conducted Available FIs and CVVs on hand were handled correctly Failure to meet any of the above may result in sanctions as outlined in the Vendor Handbook

12. Monitoring and Compliance (cont.) Under-cover compliance buys are routinely conducted Vendors are notified of negative results during the investigation unless it would jeopardize the investigation If vendor is notified, training will be optional but will become mandatory if non-compliance continues A pattern of non-compliance for the same reason will result in sanctions There is opportunity to request a hearing or administrative review

13. Monitoring and Compliance (cont.) When found necessary, an inventory audit of WIC foods is conducted If a pattern of shortages is determined, sanctions will be given There is opportunity to request a hearing

14. Complaint Process Complaints by participants towards vendors: Followed up by local WIC staff if thought to be legitimate complaint May be referred to the State WIC office Can result in compliance buys or an inventory audit

15. Complaint Process (cont.) Complaints by vendors towards participants: Report the situation to the local Vendor Representative Include the participant information on the top left hand side of the FI or CVV If abuse is documented, the participant receives a warning letter Further documented abuse will result in the participants disqualification from WIC

16. Details of The 2012 – 2014 Tennessee WIC Food List

17. From the Front Side of the Cashier Card for 2012 -- 2014

18. Milk Allowed unless FI calls for one of the exceptions below: Gallon size of any brand in reduced fat, low fat, fat free or sweet acidophilus Allowed when on FI: Whole milk Lactose Reduced or Lactose Free in largest available size Ultra High Temperature(UHT)

19. Milk (cont.) Allowed when on FI (cont.): Non-fat dry powdered milk Goats milk Evaporated milk including low-fat Buttermilk including low-fat Not allowed: Chocolate milk Non-dairy beverages (except when soy beverage is on FI) Organic products

20. Milk Substitutes Tofu is allowed when on FI: Specific brand and types are on the Cashier Card Organic products are allowed Soy beverages are allowed when on FI: Specific brand and types are on the Cashier Card Organic products are allowed

21. Cheese 8 or 16 oz package of approved varieties in store or private label brand (unless none is carried): Mozzarella, Cheddar, Colby, Monterey Jack and Process American Allowed: Block, slices, string or stick Blends of the approved varieties Low, free, reduced, less or light in sodium, fat or cholesterol

22. Cheese (cont.) Not allowed: Shredded or cubed Imported Flavored or smoked With added ingredients or seasonings Cheese food, spreads, products or imitation cheese From deli or cheese shop unless not sold elsewhere Organic products

23. Eggs Allowed: Dozen carton, Grade A Large white eggs Not allowed: Brown eggs Specialty eggs including organic Dried eggs mix Hard boiled eggs

24. Dried Beans & Peas Allowed: 16 oz bag of plain dry beans, peas or lentils Not allowed: With seasoning packets Organic

25. Canned Beans Allowed: 15 – 16 oz cans of plain beans Includes garbanzo beans/chick peas, crowder peas and purple hull peas Added sugar Reduced sodium Not allowed: Green peas, green beans, or wax beans Added meat, sauces or spices Organic products

26. Peanut Butter Allowed: 16 – 18 jar in glass or plastic Smooth or crunchy Refrigerated or non-refrigerated Regular or reduced sodium and added vitamins Not allowed: Reduced fat, peanut butter spreads Added jelly or honey Store ground Organic products

27. Allowed size(s) will be on FI: Allowed 46 – 48 oz can or plastic: Any brand of orange or grapefruit Specific brands and flavors are on the Cashier Card Allowed 11.5/12 oz frozen: Any brand of orange or grapefruit Specific brands and flavors are on the Cashier Card Juice

28. Juice (cont.) Allowed 64 oz plastic bottle: Any brand of orange or grapefruit Specific brands and flavors are on the Cashier Card Not allowed for any juice: Bottle or carton from dairy case Fruit drinks or fruit cocktails Sweetened or added spices Organic products

29. From the Back Side of the Cashier Card for 2012 -- 2014

30. Canned Fish Allowed: Chunk light tuna in 5 to 6 oz cans (No albacore) Pink or red salmon in 14.75 oz cans (can have bones or skin) Sardines in 3.75 oz cans (can be in tomato or mustard sauce) Any brand Regular or low sodium Not Allowed: Smoked products Organic products

31. CVVs for the Purchase of Fresh and Frozen Fruits and Vegetables Allowed: Fresh whole or cut fruit without added sugars Frozen fruits without added sugars Fresh whole or cut vegetables without added sugars, fats, oils, herbs or spices Frozen vegetables without added sugars, fats, oils breading, herbs or spices in regular or low sodium

32. CVVs for the Purchase of Fresh and Frozen Fruits and Vegetables (cont.) Allowed (cont.): Orange yams and sweet potatoes in fresh or frozen Broccoli, cauliflower and artichokes (not edible blossoms or flowers, e.g. squash blossoms Organic fruits and vegetables that meet the other requirements

33. CVVs for the Purchase of Fresh and Frozen Fruits and Vegetables (cont.) Not allowed: Fruits or vegetables with added sugars, fats, or oils Herbs or spices Pasta or rice mixes Breaded vegetables Vegetables in creams or sauces Dried fruits or vegetables Fruit baskets, party trays, baked goods (e.g., blueberry muffins), or items from salad bars

34. Cereal The minimum box size is 11 ounces Specific brands and varieties of both hot and cold cereal are on the Cashier Card WIC participants are encouraged to buy whole grain cereals; they are indicated on the Cashier Card by an asterisk

35. Bread, Buns, Rolls and Tortillas Allowed: Bread, buns, rolls in 12 to 16 oz packages Whole wheat or soft corn tortillas in 12 to 16 oz packages Specific brands and varieties are on the Cashier Card

36. Other Whole Unprocessed Grains Allowed in instant, quick cook or regular cooking: Brown rice Bulgur (also known as cracked wheat) Whole grain barley Oats (not oatmeal in packets) are eligible as a grain Any brand of the above in 12 – 16 oz packages Not allowed: Pearled barley Organic products

37. Infant Food Infant formula – allow only the brand, type and quantity listed on the FI Infant cereal: Allowed: Any grain, including whole wheat/whole grain 8 oz box of Beechnut or Gerber Not allowed: Added infant formula or milk Added fruit or non-cereal ingredients Organic products Products with DHA/ARA

38. Infant Food (cont.) Infant vegetables – Stage 2 or 2 nd Foods: Allowed: Single ingredient such as carrots 3.5 or 4.0 oz jars of Beechnut or Gerber in single jars or twin packs Not allowed: Combination products such as peas and carrots Added sugars, starches or sodium Organic products Products with DHA/ARA

39. Infant Food (cont.) Infant fruits – Stage 2 or 2 nd Foods: Allowed: Single ingredient such as apples 3.5 or 4.0 oz jars of Beechnut or Gerber in single jars or twin packs

40. Infant Food (cont.) Infant fruits – Stage 2 or 2 nd Foods (cont.): Not allowed: Combinations such as apples and blueberries Added sugars, starches or sodium Added cereal No desserts such as fruit cobbler Organic products Products with DHA/ARA

41. Infant Food (cont.) Infant meats (may be labeled either 1 st or 2 nd stage): Allowed: Single major ingredient of meat or poultry with added broth or gravy 2.5 oz jars of Beechnut or Gerber Not allowed: Added sugars or sodium Combinations such as meat and vegetables Dinners such as spaghetti and meatballs Organic products Products with DHA/ARA

42. Revised Materials for 2012 – 2014

48. WIC Food List Reminders WIC participants receive pamphlets, vendors receive Cashier Cards – different format but same information There is a three month transition between the old and new lists The Food List includes all possibly allowed items, read the FI to see what is specifically allowed for that transaction CVVs show a specific dollar amount of fruits and vegetables, read them carefully

50. Cashier Card Reflects same Food List changes as the participant pamphlets The three month transition requires both old and new Cashier Card at each register Lists all possible eligible items – remember to carefully read the FI

51. Thanks for the Time & Attention, For More Information: For federal regulations and policies, see the USDA WIC Website: http://www.fns.usda.gov/wichttp://www.fns.usda.gov/wic For information specific to Tennessee WIC: http://health.tn.gov/wichttp://health.tn.gov/wic and click on Vendor Management Or contact your local Vendor Representative.