1. THE SEVEN MAJOR COMPLAINTS OF EMPLOYEES TODAY Winning Strategies in a Tough Economy Bruce L. Katcher, Ph.D. Specializing in Employee Opinion and Customer Satisfaction Surveys A member of The Enterprise Group www.discoverysurveys.com Bruce@discoverysurveys.com 781-784-4367

2. THE FOUR-FOLD REALITY FOR EMPLOYEES TODAY  Fearful  Overworked  Unappreciated  Resentful

3. HOW EMPLOYEES ARE FIGHTING BACK  Withdrawing psychologically  Adopting an adversarial relationship  Focusing on WIIFM  Carrying multiple jobs  Going out on their own

4. DOES IT REALLY MATTER?

5. MAJOR COMPLAINT #1 “There’s no job security.”

6. MAJOR COMPLAINT #2 “I just don’t trust management.”

7. MAJOR COMPLAINT #3 “There is simply too much work to do.”

8. MAJOR COMPLAINT #4 “Communication here is terrible.”

9. MAJOR COMPLAINT #5 “I need better balance in my life.”

10. MAJOR COMPLAINT #6 “The pay is too low.”

11. MAJOR COMPLAINT #7 “They don’t appreciate me.”

12. SUMMARY SEVEN MAJOR COMPLAINTS  Little job security  Difficult to trust management  Work load is too heavy  Poor communication  Lack of work life balance  Low pay  Little appreciation