1. Bank On Financial Coach Training October 16, 2012

2. Bank On and 500 Families Financially Fit for the Future History Components of Bank On Access to low cost traditional financial products Financial Education Coaching Referral Process Sign up or Referral Contact Office of Financial Empowerment Package Sent Search for Bank Participate in Class Meet with Mentor

3. Financial Empowerment Passport

4. Beginning Coaching Initial Contact Establishing a relationship Open ended questions Establishing a goal Actions for follow up Discussion of class attendance Points learned Actions taken Next meeting Frequency of meetings (payday play)

5. ROLE PLAY

6. Beginning Coaching Initial Contact Establishing a relationship Open ended questions Establishing a goal Actions for follow up Discussion of class attendance Points learned Actions taken Next meeting Frequency of meetings (payday play)

7. Tips for Success Trigger points for follow up Account Activity Other Do’s and Don’t’s Role of Personality in Decision Making

8. Helping Clients Take Control Where’s my stuff? - Get Organized Where did it go? – Track Spending What are my options? – Resources for help Where should it go? – Spending Plan What can I control? – Financial Decisions What is most important? – Goals/Prioritizing Who’s in charge? – Strategies for maintaining control What do they say? – Chexsystems, Credit Bureaus, and Credit Score

9. Resources to Use Forms: Spending Plan Debt Management Net Worth Tracking Sheets Goal Setting Guideline Budget

10. Web Resources Virginia Beach Department of Human Services: www.vbgov.com www.vbgov.com Virginia Saves – www.virginiasaves.orgwww.virginiasaves.org Money 101 – www.money101thebasics.comwww.money101thebasics.com Annual Credit Report – www.annualcreditreport.comwww.annualcreditreport.com Credit Karma – www.creditkarma.comwww.creditkarma.com Mint – www.mint.comwww.mint.com Bank On Website: www.joinbankon.orgwww.joinbankon.org

11. Filling in the Gaps Statements Active Listening Client Report

12. You are not alone Emails: to lirwin@vbgov.comlirwin@vbgov.com List-serve Shared Documents