1. Stakeholder Workshop Developing AiB Services for the Digital Age

2. An opportunity to explore how we can improve our services develop how we engage effectively with our Stakeholders

3. Content & Objectives What does digital engagement mean? Why is it important? What do we want to achieve?

4. Context The Government is moving towards electronic communication and web based technology We want to be part of this journey Have made some progress but could do more

5. What we currently have Web enabled Case Management System - COIS - DASH Online Registers - Register of Insolvencies - DAS Register Websites - AiB - DAS Social Media - Twitter, blogs/ forums, Flickr, Podcasts, Professional Forums E-newsletters - Accountant’s Technical Bulletin, general updates, topic based alerts

6. Your thoughts… How can we improve these systems and services? Where else can we use technology to improve our services?

7. Your thoughts Is online interaction always appropriate?: online bankruptcy applications? transactional web/ fees? online advice tool for debtors? trustees & PTDs? creditor portal?

8. Helen Baillie, Change Manager 0300 200 2666, Helen.Baillie@aib.gsi.gov.uk@aib.gsi.gov.uk Frances McInally, Communications Manager 0300 200 2636, Frances.McInally@aib.gsi.gov.ukFrances.McInally@aib.gsi.gov.uk 1 PENNYBURN ROAD, KILWINNING, AYRSHIRE, KA13 6SA T 0300 200 2600 F 0300 200 2601 W WWW.AIB.GOV.UK THANK YOU