1. ServeSmart “A comprehensive customer feedback management solution at your fingertips”

2. On-Premise Customer Feedback - DO REAL TIME MEASURES MATTER? 2 They are either lengthy, non- engaging or rely on customers’ memories, where there is a loss of detail Customer experience has long been a key differentiator in any service oriented business. It has always been about creating experiences which are positive and memorable. Capturing, analyzing and utilizing customer feedback is the only way to make those experiences worthwhile In-store, real time feedback management enables an instant connect with consumers and helps drive corrective relevant action Traditional methods of feedback capture are marred by low engagement levels, poor response rates and lag between stated experience and resulting action Capturing Instant Customer Feedback

3. ServeSmart- A Comprehensive Customer Feedback Management Solution Design customized feedback forms to capture guests’ feedback on key parameters Capture Deploy forms on iPads to capture feedback from multiple customer across locations Monitor Act View integrated feedback via interactive dashboards Review feedback, identify problem areas and prioritize action ServeSmart offers a comprehensive customer feedback management solution that helps to capture, analyze and review feedback to ensure enhanced engagement at customer level and effective monitoring at management level. It comprises an engaging tablet based customer interaction application in the front end and an interactive web based dashboard at the backend making customer experience management intuitive, interactive & insightful. ServeSmart At Work

4. ServeSmart “Implementation Scenarios”

5. A. Food & Dining – Feedback is the breakfast for champions “Know exactly what your customers’ value” “Resolve issues as soon as they arise” “Slice and dice data to read in between the lines” “Generate simple performance reports” “Capture feedback in a fun and engaging way” Design Capture Monitor Act ServeSmart Restaurant Feedback Application Customizable templates for better engagement Simple rating based questions on food/service related experience Instant alert generation via sms/email for food/service quality lapse Detailed view of customer interactions on the app Hotel Restaurant Insights Comprehensive view of customer interactions across outlets Drill down analysis to understand, prioritize, assign and resolve issues Export data in excel format for report generation Analyze individual verbatim responses from customers ServeSmart Dashboard Application

6. B. Hospitality – Taking care of your every need “Know exactly what your customers’ value” “Resolve issues as soon as they arise” “Slice and dice data to read in between the lines” “Generate simple performance reports” “Capture feedback in a fun and engaging way” Design Capture Monitor Act ServeSmart Guest Feedback Application Customizable templates for better engagement Simple rating based questions on service related experience Instant alert generation via sms/email for service quality lapse Detailed view of guest interactions on the app Hotel Restaurant Insights Comprehensive view of guest interactions across outlets Drill down analysis to understand, prioritize, assign and resolve issues Export data in excel format for report generation Analyze individual verbatim responses from guests ServeSmart Dashboard Application

7. C. Event Management – Engaging & Delighting your audience “Know exactly what your customers’ value” “Resolve issues as soon as they arise” “Slice and dice data to read in between the lines” “Generate simple performance reports” “Capture feedback in a fun and engaging way” Design Capture Monitor Act ServeSmart Event Feedback Application Customizable templates for better engagement Simple rating based questions on event related experience Integrated visitor feedback from multiple locations Detailed view of visitor interactions on the app Hotel Restaurant Insights Comprehensive view of visitor interactions across event locations Drill down analysis to understand, prioritize, assign and resolve issues Export data in excel format for report generation Analyze individual verbatim responses from visitors ServeSmart Dashboard Application

8. D. Showroom Sales Services– Building long lasting relationships “Know exactly what your customers’ value” “Resolve issues as soon as they arise” “Slice and dice data to read in between the lines” “Generate simple performance reports” “Capture feedback in a fun and engaging way” Design Capture Monitor Act ServeSmart Restaurant Feedback Application Customizable templates for better engagement Simple rating based questions on sales related experience Instant alert generation via sms/email for any negative feedback Detailed view of customer interactions on the app Hotel Restaurant Insights Comprehensive view of customer interactions across all dealer outlets Drill down analysis to understand, prioritize, assign and resolve issues Export data in excel format for report generation Analyze individual verbatim responses from customers ServeSmart Dashboard Application

9. E. On-call Taxi Services – Capturing feedback on the go “Know exactly what your customers’ value” “Resolve issues as soon as they arise” “Slice and dice data to read in between the lines” “Generate simple performance reports” “Capture feedback in a fun and engaging way” Design Capture Monitor Act ServeSmart Passenger Feedback Application Customizable templates for better engagement Simple rating based questions on travel related experience Instant alert generation via sms/email for delay in service Detailed view of passenger interactions on the app Hotel Restaurant Insights Comprehensive view of passengers interactions across routes Drill down analysis to understand, prioritize, assign and resolve issues Export data in excel format for report generation Analyze individual verbatim responses from passengers ServeSmart Dashboard Application On time

10. Contact : Ankita Asthana <ankita.a@mafoianalytics.com Website: http://www.mafoianalytics.com/ http://www.mafoianalytics.com/