1. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition Chapter 14 Integrated Marketing Communications Strategy

2. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-2 Learning Goals 1.Name and define the five tools of the marketing communications mix 2.Discuss the process and advantages of integrated marketing communications 3.Outline the steps in developing effective marketing communications 4.Explain the methods for setting the marketing communications budget and factors that affect the design of the promotion mix

3. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-3 Marketing the anything-but- ordinary car presented big challenges. The MINI is a tiny but potent car that has a retro 60s look. Canadians tend to be serious about their cars. The marketing team concluded that In Canada the car performance was the main attribute to stress. BMW choose Taxi as its advertising agency. Taxi created an integrated strategy with unified brand personality: “The MINI is an individualistic, high-performance, premium vehicle that’s fun to drive.” The campaign began with a 60- second movie theatre spot called “Anthem”. Traditional print and outdoor advertising followed next: “parks as faster than a Ferrari”, “Onramps are foreplay”, and “The world is your go- kart track”. Ads were placed everywhere Edgy and humorous TV spots were also used. Other components: “Velocity” parties, online contests, driving events, and investments in showroom improvements. Hip dealerships were selected and trained in a new soft-sell approach. Product placement in the remake of The Italian Job, online marketing, and publicity. Finally word of mouth. The campaign was a huge success and annual sales goals were exceeded. Case Study BMW MINI

4. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-4 Learning Goals 1.Name and define the five tools of the marketing communications mix 2.Discuss the process and advantages of integrated marketing communications 3.Outline the steps in developing effective marketing communications 4.Explain the methods for setting the marketing communications budget and factors that affect the design of the promotion mix

5. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-5 The Marketing Communications Mix Marketing Communications Mix –The specific mix of advertising, personal selling, sales promotion, and public relations a company uses to pursue its advertising and marketing objectives.

6. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-6 The Marketing Communications Mix Advertising: –Any paid form of non- personal presentation and promotion of ideas, goods, or services by an identified sponsor Sales promotion: –Short-term incentives to encourage purchase or sale of a product or service Public relations: –Building good relations and corporate image with the company’s publics using publicity, and handling unfavourable events Personal selling: –Personal presentation by the firm’s sales force for the purpose of making sales and building customer relationships Direct marketing: –Direct communications with targeted individuals to obtain an immediate response and lasting customer relationships

7. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-7 Learning Goals 1.Name and define the five tools of the marketing communications mix 2.Discuss the process and advantages of integrated marketing communications 3.Outline the steps in developing effective marketing communications 4.Explain the methods for setting the marketing communications budget and factors that affect the design of the promotion mix

8. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-8 The Marketing Communications Environment is Changing: –Mass markets have fragmented, causing marketers to shift away from mass marketing to target marketing. –Improvements in information technology are facilitating segmentation –Media fragmentation has occurred with companies doing less broadcasting and more narrowcasting Integrated Marketing Communications

9. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-9 The Need for Integrated Marketing Communications –Conflicting messages from different sources or promotional approaches can confuse company or brand images –The problem is particularly prevalent when functional specialists handle individual forms of marketing communications independently Integrated Marketing Communications

10. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-10 The Need for Integrated Marketing Communications –The Internet must be integrated into the broader IMC mix –Best bet is to wed traditional branding efforts with the interactivity and service capabilities of online communications Integrated Marketing Communications

11. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-11 Integrated Marketing Communications –The concept under which a company carefully integrates and coordinates its many communications channels to deliver a clear, consistent, and compelling message about the organization and its products. Integrated Marketing Communications

12. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-12 Discussion Question How does Taco Bell practice IMC? ??

13. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-13 Learning Goals 1.Name and define the five tools of the marketing communications mix 2.Discuss the process and advantages of integrated marketing communications 3.Outline the steps in developing effective marketing communications 4.Explain the methods for setting the marketing communications budget and factors that affect the design of the promotion mix

14. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-14 The Communication Process Communications efforts should be viewed from the perspective of managing customer relationships over time. The communication process begins with an audit of all potential contacts a customer might have with the brand. Effective communication requires knowledge of how communication works.

15. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-15 Step 1: Identifying the Target Audience –Affects decisions related to what, how, when, and where message will be said, as well as who will say it Step 2: Determining Communication Objectives –Six buyer readiness stages Steps in Developing Effective Communication

16. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-16 Steps in Developing Effective Communication Step 3: Designing a Message –AIDA framework guides message design –Message content contains appeals or themes designed to produce desired results Rational appeals: relate to the audience’s self-interest Emotional appeals: stir up negative or positive feelings using humour, fear, pride, joy, or even disgust Moral appeals: related the audience’s sense of right versus wrong

17. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-17 Steps in Developing Effective Communication Step 3: Designing a Message –Message Structure: Key decisions are required with respect to three message structure issues: Whether or not to draw a conclusion One-sided vs. two-sided argument Order of argument presentation –Message Format: Design, layout, copy, color, shape, movement, words, sounds, voice, body language, dress, etc.

18. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-18 Steps in Developing Effective Communication Step 5: Selecting the Message Source –Highly credible sources are more persuasive –A poor spokesperson can tarnish a brand

19. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-19 Discussion Question Effective spokespeople? What makes an effective spokesperson? When should they NOT be used?

20. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-20 Steps in Developing Effective Communication Step 6: Collecting Feedback –Recognition, recall, and behavioural measures are assessed –May suggest changes in product/promotion

21. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-21 Advertising Recall Put away your notes Recall all the ads and marketing messages you have seen so far in this lecture

22. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-22 Learning Goals 1.Name and define the five tools of the marketing communications mix 2.Discuss the process and advantages of integrated marketing communications 3.Outline the steps in developing effective marketing communications 4.Explain the methods for setting the marketing communications budget and factors that affect the design of the promotion mix

23. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-23 Setting the Total Promotion Budget Affordability Method –Budget is set at a level that a company can afford Percentage-of-Sales Method – Past or forecasted sales may be used Competitive-Parity Method – Budget matches competitors’ outlays

24. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-24 Setting the Total Promotion Budget Objective-and-Task Method – Specific objectives are defined – Tasks required to achieve objectives are determined – Costs of performing tasks are estimated, then summed to create the promotional budget

25. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-25 Setting the Overall Communication Mix Determined by the nature of each promotion tool and the selected promotion mix strategy

26. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-26 Advertising Personal Selling Sales Promotion Public Relations Direct Marketing Reaches large, geographically dispersed audiences, often with high frequency Low cost per exposure, though overall costs are high Consumers perceive advertised goods as more legitimate Dramatizes company/brand Builds brand image; may stimulate short-term sales Impersonal; one-way communication Setting the Overall Communication Mix

27. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-27 Advertising Personal Selling Sales Promotion Public Relations Direct Marketing Most effective tool for building buyers’ preferences, convictions, and actions Personal interaction allows for feedback and adjustments Relationship-oriented Buyers are more attentive Sales force represents a long- term commitment Most expensive of the promotional tools Setting the Overall Communication Mix

28. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-28 Advertising Personal Selling Sales Promotion Public Relations Direct Marketing Makes use of a variety of formats: premiums, coupons, contests, etc. Attracts attention, offers strong purchase incentives, dramatizes offers, boosts sagging sales Stimulates quick response Short-lived Not effective at building long- term brand preferences Setting the Overall Communication Mix

29. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-29 Advertising Personal Selling Sales Promotion Public Relations Direct Marketing Highly credible Many forms: news stories, news features, events and sponsorships, etc. Reaches many prospects missed via other forms of promotion Dramatizes company or benefits Often the most underused element in the promotional mix Setting the Overall Communication Mix

30. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-30 Advertising Personal Selling Sales Promotion Public Relations Direct Marketing Many forms: Telephone marketing, direct mail, online marketing, etc. Four distinctive characteristics: –Nonpublic –Immediate –Customized –Interactive Well-suited to highly targeted marketing efforts Setting the Overall Communication Mix

31. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-31 Analyze trends (internal and external) Audit communications spending Identify all points of contact Team up in communications planning Make all communication elements compatible Create performance measures Appoint an IMC manager Integrating the Promotion Mix

32. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-32 Advertising and Sales Promotion –Avoid false and deceptive advertising –No bait and switch advertising –Trade promotions can not favor certain customers over others –Use advertising to promote socially responsible programs and actions Socially Responsible Communication

33. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-33 Personal Selling –Salespeople must follow the rules of “fair competition” –Three day cooling-off rule protects ultimate consumers from high pressure tactics –Business-to-business selling Bribery, industrial espionage, and making false and disparaging statements about a competitor are forbidden Socially Responsible Communication

34. Copyright © 2008 Pearson Education CanadaPrinciples of Marketing, Seventh Canadian Edition 14-34 Learning Goals 1.Name and define the five tools of the marketing communications mix 2.Discuss the process and advantages of integrated marketing communications 3.Outline the steps in developing effective marketing communications 4.Explain the methods for setting the marketing communications budget and factors that affect the design of the promotion mix