1. Welcome to Ushering! Peck School of the Arts Facilities and Operations Version 03102010

2. Preparation and Arrival: Please arrive at the Performance Venue location no later than one hour in advance of the performance time. Please wear black and white dress/business casual attire. If you are unavoidably detained or need to cancel on short notice, please call the House Management Office at 414-229-2445 and leave a message for the House Manager. When you arrive, the House Manager (HM) will introduce themselves to you and the other ushers. As an usher, you represent the Peck School of the Arts and should be as courteous and helpful to the patrons as possible. Ushers also play an important role in the safety of the patrons in cases of an emergency.

3. Venue Familiarity The HM will introduce you to the Venue location and seating arrangements. You will also be shown where the restrooms are located, where patrons will enter the Venue, where patrons will have their tickets taken, coat room facilities, where the Box Office is located and how long they will remain open, etc. The HM will go over the fire, tornado, and health emergency evacuation procedures. After training, the HM will give you a few minutes to become familiar with the Venue and seating, and would be delighted to answer any questions you may have about your responsibilities.

4. Pre-Show Duties If seating is not reserved, hand patrons a program upon House entry. If seating is reserved, the HM will review the ticketing and seating procedures regarding rows and seat numbers. Hand patrons a program once you have seated them. Smoking, food, beverages, cameras, video recording devices, and cell phones are not permitted in the Venue. If you see a patron using any of these items, feel free to speak politely with them about this restriction. If patrons have questions you are unable to answer, refer them to the HM.

5. Post-Show Duties Wish patrons a good evening and offer any assistance with their coats, etc. Once the House is cleared (of patrons), please return to your Venue assigned sections to pick up any trash or refuse. Please collect any unused programs and return them to the HM Office. If you need an Usher Verification form, you may ask the HM for it at this time. Please feel free to provide any comments, suggestions or questions about your experience. Please feel free to Usher again by contacting ushers@uwm.edu ushers@uwm.edu Thank you for your service – it is greatly appreciated and we hope you will return to see more live performances by the Peck School of the Arts.