1. Air Education and Training Command I n t e g r i t y - S e r v i c e - E x c e l l e n c e Customer Service and Communication MSgt Armando Trevino HQ AETC/CCP 4 September 2002

2. TEAM RANDOLPH NCO ORIENTATION COURSE SERVICE WITH A SMILE Basic Training NCOs are Professionals RHIP Lead by Example Customer Service

3. TEAM RANDOLPH NCO ORIENTATION COURSE Formal –Chain of Command –Unit Advisory Council –Private Organizations (Military and Local) Informal –Web Page –Always Listen and Ask Questions –Share Information with others –Seek Information from others –Read, Read, Read Feedback

4. TEAM RANDOLPH NCO ORIENTATION COURSE Electronic Mail Management and Use, AFI33-119 E-Mail is Official Communication, AFI33-129 Two Types: Organizational and Individual Electronic Communication

5. TEAM RANDOLPH NCO ORIENTATION COURSE Electronic Communication Protocol If it is urgent, follow up with a phone call Dont Go Direct Transmitting Official Taskings Use Organizational Accounts Send Courtesy Copy to Your Supervisor

6. TEAM RANDOLPH NCO ORIENTATION COURSE Electronic Communication Organizational E-mail E-mail is considered authoritative when a signature is indicated and the term SIGNED is used, AFMAN 33- 326 and AFH33-337 –Correct //SIGNED// ARMANDO TREVINO, MSgt, USAF Superintendent, AETC Protocol –In Correct //Signed// MSgt Trevino One Team One Fight One Air Force

7. TEAM RANDOLPH NCO ORIENTATION COURSE Electronic Communication Formal policies exist in each organization Individual E-Mail Security Issues (No classified)

8. TEAM RANDOLPH NCO ORIENTATION COURSE References DOD5400.7/R/AF Sup 1, DoD Freedom of Information Act Program AFI 33-114, Software Management AFI 33-119, E-Mail Management and Use AFI 33-129, Transmission of Information Via the Internet AFMAN 33-126, Preparing Official Communication AFI 33-332, Air Force Privacy Act Program AFH 33-337, The Tongue and Quill AFMAN 33-123, Management of Records AFMAN 37-139, Records of Disposition Schedule AFPAM 36-2241, PFE

9. TEAM RANDOLPH NCO ORIENTATION COURSE Questions?

10. Air Education and Training Command I n t e g r i t y - S e r v i c e - E x c e l l e n c e Congratulations and Good Luck MSgt Armando Trevino HQ AETC/CCP (652-4126) E-mail: armando.trevino@randolph.af.mil