1. People are our business USAF FIRST SERGEANT ACADEMY COUNSELING Ref: AFI 36-2907

2. People are our business OVERVIEW Goal of Counseling Counseling Functions Counseling Approaches Counseling Techniques

3. People are our business GOAL OF COUNSELING To develop self-directed, self-disciplined, productive workers

4. People are our business COUNSELING FUNCTIONS Advice Reassurance Communication Emotional Release Clarified Thinking Reorientation

5. People are our business COUNSELING APPROACHES Directive Non-directive Cooperative

6. People are our business COUNSELING TECHNIQUES Prepare Begin Conduct During End Evaluate Follow-up

7. People are our business COUNSELING TECHNIQUES Prepare for the session –Define the problem –Determine the purpose –Research background information –Determine proper environment

8. People are our business COUNSELING TECHNIQUES Beginning the session –Establish communication direction (rapport) –Define the problem if need be

9. People are our business COUNSELING TECHNIQUES Conducting the session –Ask open-ended questions –Dont over talk the person –Acceptance of feelings

10. People are our business COUNSELING TECHNIQUES During the session –Silences –Reflecting feelings –Counselor controls the session –Delivering bad news

11. People are our business COUNSELING TECHNIQUES Ending the session –Who should summarize? –Who concludes the session?

12. People are our business COUNSELING TECHNIQUES Evaluating the session –Who? –Why?

13. People are our business COUNSELING TECHNIQUES Follow-up (ALWAYS) –Shows concern for both people and the mission

14. People are our business SUMMARY Goal of Counseling Counseling Functions Counseling Approaches Counseling Techniques