1. The Real Life of a Law Firm Administrator Ernie Gauvreau Gowling Lafleur Henderson LLP

2. Principal Areas of Responsibility FinancesFinances The PeopleThe People Strategic MattersStrategic Matters EquipmentEquipment FacilitiesFacilities MarketingMarketing

3. How Do Finances Work in a Law Firm? HoursXRate+Leverage-Expenses=Profit TurnoverTimetoCash

4. Where does the Money Go...? Employment Expenses38.0%Employment Expenses38.0% Occupancy Cost 8.0%Occupancy Cost 8.0% Operating Cost 7.5%Operating Cost 7.5% Business Development & Marketing 5.0%Business Development & Marketing 5.0% Total Expenses58.5% Net Profit – Partnership Share – 41.5%* * Partnership Distribution

5. People – Our Greatest Asset Balance people with work flowBalance people with work flow Managing relationshipsManaging relationships Salary and benefit administrationSalary and benefit administration Training and developmentTraining and development Talent searchTalent search RetentionRetention

6. Equipment... Can’t live without it Assessing software and hardware needsAssessing software and hardware needs Following trendsFollowing trends Cost vs. RecoveryCost vs. Recovery

7. Facilities... The Plant Assessing space needsAssessing space needs Re-aligning to fit work flowRe-aligning to fit work flow Image and EgoImage and Ego Repairs and MaintenanceRepairs and Maintenance ErgonomicsErgonomics

8. Strategic Matters – What’s Next? Trends in the professionTrends in the profession Understanding your marketUnderstanding your market Business and People needsBusiness and People needs Demographics and successionDemographics and succession What’s the next move?What’s the next move?

9. Marketing –I know I should, but how? Encouraging business development activityEncouraging business development activity Expense vs. BenefitsExpense vs. Benefits Who and How...Who and How... Taking care of business...Taking care of business...

10. Your Role... Managing Knowledge and Information Remember what we sell...Remember what we sell... Ensure the best value...Ensure the best value... Catalyst for information sharing...Catalyst for information sharing... Yes – Recoveries are importantYes – Recoveries are important Make sure you’re part of the marketing processMake sure you’re part of the marketing process Become Go-To PersonBecome Go-To Person

11. Questions ? Thank You. Gowling Lafleur Henderson LLP