1. Governor Martin OMalley

2. StateStat TENETS Accurate and timely intelligence shared by all. Rapid deployment of resources Effective tactics and strategies Relentless follow-up and assessment

3. BACKGROUND Modeled after a similar program developed by the New York City Police Department. CitiStat represents the extended application of the same basic principles to the management of all functions. Utilizing existing information technology systems and off- the-shelf software limited our initial non-personnel start-up costs to just $20,000.

4. The StateStat Process

5. Managers are required to report on critical service initiatives and questioned about agency performance. Opportunities to improve coordination and cooperation are identified; strategies to achieve improvement are formulated. StateStat PROCESS

6. Participating agencies submit customized data templates on a bi-weekly basis to report on key performance indicators. StateStat PROCESS

7. Data is carefully analyzed, performance trends are closely monitored, and strategies to achieve improved performance are developed. StateStat PROCESS

8. Digital maps are used to plot complaints, vacant homes, lead paint violations, food inspections, and potholes, allowing managers to track employee performance and public service delivery. StateStat PROCESS

11. CitiTrack, the Citys information technology system that supports the One Call to City Hall concept via 311, captures hundreds of different service request categories. This data is in turn reviewed during agencies regular CitiStat meetings.

12. StateStat PROCESS

14. Providing a Visible Presence in the Field BeforeAfter

15. StateStat PROCESS Field Visits Improve Supervision

16. Since FY02, monthly budget updates have been added to the CitiStat process, to focus analysis on vacancy rates, overtime, and revenue streams. StateStat PROCESS

17. Each week a comprehensive executive briefing is prepared for each agency that highlights areas of concern. StateStat PROCESS

18. Impact

19. CitiStat has undertaken categorical and individual initiative tracking efforts dating back to FY2000 and FY2001 for cost savings, cost avoidance, and revenue enhancement initiatives. All told through FY2005, CitiStat can point to over $350 million in quantified financial impacts, without assigning any financial value to the many significant service level improvements achieved during that time. CitiStat IMPACT

20. StateStat IMPACT Open and Transparent Government

21. Visiting Municipalities

23. Governor Martin OMalley