1. Stuttgart, October 2009 Airbus training support products and services for airlines Bernard Bouyt Bernard BouytAirbus

2. Stuttgart, October 2009 Plan l Airlines and Airbus in AICC l CBT support l Test system l Authoring l Customer portal Airbus training support products and services for airlines

3. Stuttgart, October 2009 l Airlines + a/c and systems manufacturers + vendors + organizations l Shared concerns to follow same standards l Direct discussion forum l Personal knowledge of people Airlines and Airbus in AICC

4. Stuttgart, October 2009 l Contribution from experiences with feedbacks u Smart graphics u Metadata u Delta between updates l Products/tools information in advance u Silverlight use u New “WBT”courses Airlines and Airbus in AICC

5. Stuttgart, October 2009 l Starting point of cooperations u AFL u AFR l Support process u Training conference u Various populations u People changes u Support principles u Support itself (e.g. KAL, FIN…) Airlines and Airbus in AICC

6. Stuttgart, October 2009 l Training conference u training.commercial@airbus.com l Contractual courses l CBT license (course + LMS) u Package delivery (trad., specs., e-del) u Administrator course » Standardized » 1 per category, versions, CMI/LMS » AICC airline config database CBT support

7. Stuttgart, October 2009 l For flight or maintenance courses l Engine and question data bases l Associated support u Installation u User (instructor and trainee) u Author Test system

8. Stuttgart, October 2009 l For flight or maintenance l Light or deeper l All tools provided u Source files u Smart graphics tool and bases u Conversion tools ( “mills”) Authoring

9. Stuttgart, October 2009 l A lot of existing contents on intranet portal l Customer portal u Information, demos, courses, services, contacts u Policy being fixed Customer portal

10. Stuttgart, October 2009 Customer portal