1. 1 © 2002, Cisco Systems, Inc. All rights reserved. Session Number Presentation_ID Key differences between Cisco Unity Connection and Cisco Unity Manjit Grewal (manjit@cisco.com)

2. 2 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Business Objectives for Unity Connection System Requirements Users vs Subscribers Telephone User Interface experience End-User Desktop experience (CPCA and IMAP) Installation and configurations Supported Integrations Platform Overlays and System Capacity Agenda

3. 3 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Architecture changes to improve Reliability, Availability, Serviceability and Scalability. Remove Active Directory and 3rd party email message store dependences (i.e. (Exchange and Domino)) Simplified Installation experience (less than 2 hours) Simplified Administration model Code portability during implementation Initial Target segment: Commercial Market segment Bussines Objectives

4. 4 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Product Positioning Unity Connection 1.x Unity 4.x Target: Commercial Market Directory: SQL-based directory Message Store: SQL-based store VM solution with Integrated Messaging features - Support up to 1,500 users Single box solution* - No Failover support - No Network Interop - No fax support Target: Enterprise Market Directory: Active Directory Message Store: Exchange or Domino VM or UM solution -Support up to 7,500 subscribers on a single box. - Failover support - Network interop using AMIS, VPIM, Bridge or Digital Networking. -IP Fax or Cisco Fax server * Optional Voice Rec server for additional voice rec ports

5. 5 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Users vs Subscribers Unity Connection 1.x Unity 4.x VM User - Telephone access to voice messages - Unity Assistant - Call transfer rules by caller id, time of the day or calendar (busy/free) Advanced User -Voice enabled message access - Text-to-Speech (read, save and delete only) to Exchange emails IMAP User -Access to vmails from supported email clients - Limited to retrieve, save and delete (cannot reply or forward msg) Cisco Inbox User - Access to vmails from supported browsers - All Users can concurrently licensed to Inbox VM Subscriber - Telephone access to voice messages - Unity Assistant UM Subscriber - Telephone access to voice messages - Ability to play email messages from Telephone - VMO usage -Unity Assistant IMAP Subscriber - Access to emails from supported email clients - All basic features (retrieve, reply, forward, etc) Cisco Inbox User - Access to vmails from supported browsers - Limited up to 300 users on a single box

6. 6 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Users vs Subscribers (con’t) Unity Connection 1.x Unity 4.x System Contacts - Entity in Connection database that does not have access to voice mails. - Used Name Dialing from Speech conversation - Personal Call Transfer Rules Personal Contacts - Similar to system contacts but created by individual users (managed via CPCA) -Usually imported to CPCA from Exchange - Used Name Dialing from Speech conversation - Personal Call Transfer Rules AMIS, Internet, Bridge or VPIM subscribers - System Contacts and Personal Contacts are similar to AMIS, Internet, Bridge, or VPIM subscribers in Unity 4.x since they also do not have a mailbox on the server.

7. 7 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Telephone User Interface experience Unity Connection 1.x Unity 4.x TUI conversation - Voice prompts plus DTMF commands - Experience very similar between Unity 4.x and Unity Connection - Shared code in “Unity Conversation” -Parity with Unity 4.0(5) with Unity Connection 1.1(1). Voice Recognition conversation -Voice activated conversation that allow users to check vmails using voice commands. - Nuance is the 3 rd party solution used TUI conversation - Voice prompts plus DTMF commands

8. 8 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential End User desktop experience Unity Connection 1.x Unity 4.x CPCA - Everything in Unity 4.x + Cisco Unity Personal Call Transfer Rules page to CPCA Unity Inbox - The Media Master Control is now entirely written in Java - Firewall friendly - Able to run on different platforms IMAP support - Allow users to retrieve voice messages from IMAP clients such as Outlook, Eudora, etc. - Limited to retrieve and delete voice messages -Scalability limited on each platform VMO not supported - Unified Clients will be supported in near future CPCA - The “look and feel” is identical between Unity and Unity Connection Unity Inbox - Media Masters based on DCOM - Not firewall friendly - Supported on limited platforms/browsers IMAP support -Limited to retrieve and delete voice messages VMO support - Only supported with Unity 4.x -

9. 9 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Installation and configurations Unity Connection 1.x Unity 4.x Installation: 1-2 hours Topology: Workgroup only Required OS: Windows 2003 only via Platform Configuration Disk (PCDs) MS patches installed via Server Update Wizard (scheduled to be released monthly) Installshield used for Installation time: 4-8 hours Topology: Must be integrated into AD either as DCGC or member server Required OS: Windows 2000/2003 via PCD or manual installation MS patches installed manually

10. 10 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Supported Integrations Unity Connection 1.x Unity 4.x Supported Integrations - CCM and CCM Express - No dialogic voice card support - Legacy integrations via PIMG only - TSP shared btw both Unity Connection and Unity Supported Integrations - CCM and CCM Express - Legacy integrations supported via Dialogic voice cards or PIMG integration.

11. 11 Presentation_ID © 2002, Cisco Systems, Inc. Company Confidential Platform Overlays & System Capacity MCS PlatformMCS-7815MCS-7825MCS-7835MCS-7845 MSDE/SQLMSDE SQL Voice Port (max)24 4872 User Density (max)500 1500 CPCA session (max) 1 500 1500 IMAP user (max)50 200750 TTS session (max)12 2436 Voice Rec session (max) 881012 Voice Rec Media Server (optional separate server) NA2448NA 1 Maximum concurrent sessions supported will be throttled.

12. 12F0_7604_c1 © 2000, Cisco Systems, Inc.