1. IT Policy and Service Lifecycle Process Presented to ITCC February 11, 2009 Presented by Vicki Callaway, Mgr. Planning & Project Mgmt. veller@mst.edu

2. Purpose To create consistent and visible – References to external policies governing IT (UM system, federal, etc.) – Descriptions of IT policies, services, and standards/guidelines – IT processes and procedures involving internal and external stakeholders – Lifecycle framework 2/11/20092Policy and Service Lifecycle Process

3. Documentation Structure Informational resources include – Policies – Services – Guidelines/Standards – Processes – Procedures This documentation structure shows the relationship between different documents. Documents are associated for reference and context, not parent-child type relationships. Linked documents will be listed in a ‘Related Documents’ section of each document for ease of reference. Link ( cntrl L – full screen view ) Link 2/11/20093Policy and Service Lifecycle Process

4. Policy Lifecycle Process for the full lifecycle of a policy Develop New Policy Review/Revise Policy Decommission Policy Note: Similar processes will be used for services, standards/guidelines, processes, and procedures based on the documentation structure description in the previous slide. 2/11/20094Policy and Service Lifecycle Process

5. Templates New policy checklist Policy 2/11/20095Policy and Service Lifecycle Process

6. Next steps Testing of the process using existing policies underway Determining high impact/priority policies and services to develop/review using this process over the next year. 2/11/20096Policy and Service Lifecycle Process

7. Questions? 2/11/20097Policy and Service Lifecycle Process