1. 19 NOV 03 Baltimore MDSPECIAL SERVICES1 21 st Annual International Crowd Management Conference Day Three - Recovery Wednesday, November 19 Boot Camp Fundamentals -- Steps to Recovery Patrick J. McCarthy, BS, JD, CPP

2. 19 NOV 03 Baltimore MDSPECIAL SERVICES2 21 st Annual International Crowd Management Conference Crowd Management What is it?

3. 19 NOV 03 Baltimore MDSPECIAL SERVICES3 21 st Annual International Crowd Management Conference Crowd Management encompasses all that is undertaken by l Professional personnel in the public assembly field to facilitate the –comfort,

4. 19 NOV 03 Baltimore MDSPECIAL SERVICES4 21 st Annual International Crowd Management Conference Crowd Management encompasses all that is undertaken by l Professional personnel in the public assembly field to facilitate the –comfort, –safety

5. 19 NOV 03 Baltimore MDSPECIAL SERVICES5 21 st Annual International Crowd Management Conference Crowd Management encompasses all that is undertaken by l Professional personnel in the public assembly field to facilitate the –comfort, –safety –lawful nature of crowd gatherings

6. 19 NOV 03 Baltimore MDSPECIAL SERVICES6 21 st Annual International Crowd Management Conference Crowd Management l Occurs in both the inner administrative office and the outer public parking lot.

7. 19 NOV 03 Baltimore MDSPECIAL SERVICES7 21 st Annual International Crowd Management Conference Crowd Management l Occurs in both the inner administrative office and the outer public parking lot. l Focuses on aspects of

8. 19 NOV 03 Baltimore MDSPECIAL SERVICES8 21 st Annual International Crowd Management Conference Crowd Management l Occurs in both the inner administrative office and the outer public parking lot. l Focuses on aspects of –Executive decision making, Managerial expertise & Supervisory responsibility

9. 19 NOV 03 Baltimore MDSPECIAL SERVICES9 21 st Annual International Crowd Management Conference Crowd Management l Occurs in both the inner administrative office and the outer public parking lot. l Focuses on aspects of –Executive decision making, Managerial expertise & Supervisory responsibility –Public relations, Patron services

10. 19 NOV 03 Baltimore MDSPECIAL SERVICES10 21 st Annual International Crowd Management Conference Crowd Management l Occurs in both the inner administrative office and the outer public parking lot. l Focuses on aspects of –Executive decision making, Managerial expertise & Supervisory responsibility –Public relations, Patron services –Traffic regulation, Safety and Security

11. 19 NOV 03 Baltimore MDSPECIAL SERVICES11 21 st Annual International Crowd Management Conference Crowd Management concerns: l Architecture and interior design

12. 19 NOV 03 Baltimore MDSPECIAL SERVICES12 21 st Annual International Crowd Management Conference Crowd Management concerns: l Architecture and interior design l Food and other items provided or vended to those present

13. 19 NOV 03 Baltimore MDSPECIAL SERVICES13 21 st Annual International Crowd Management Conference Crowd Management concerns: l Architecture and interior design l Food and other items provided or vended to those present l The sociological capability to “read” the mood of the crowd.

14. 19 NOV 03 Baltimore MDSPECIAL SERVICES14 21 st Annual International Crowd Management Conference An effective crowd management approach: l Begins with the first blueprint for the event or assemblage

15. 19 NOV 03 Baltimore MDSPECIAL SERVICES15 21 st Annual International Crowd Management Conference An effective crowd management approach: l Begins with the first blueprint for the event or assemblage l Ends when the last patron has vacated the area.

16. 19 NOV 03 Baltimore MDSPECIAL SERVICES16 21 st Annual International Crowd Management Conference Crowd management deals with: l Planning

17. 19 NOV 03 Baltimore MDSPECIAL SERVICES17 21 st Annual International Crowd Management Conference Crowd management deals with: l Planning l Preparing

18. 19 NOV 03 Baltimore MDSPECIAL SERVICES18 21 st Annual International Crowd Management Conference Crowd management deals with: l Planning l Preparing l Conducting

19. 19 NOV 03 Baltimore MDSPECIAL SERVICES19 21 st Annual International Crowd Management Conference Crowd management deals with: l Planning l Preparing l Conducting l Taking remedial action.

20. 19 NOV 03 Baltimore MDSPECIAL SERVICES20 21 st Annual International Crowd Management Conference It is the sum of all that is undertaken to obviate the need for crowd control action involving forcible restraint. Dr. Irving Goldaber, June 1983

21. 19 NOV 03 Baltimore MDSPECIAL SERVICES21 Crowd Management Emergency Management EMERGENCY l Dangerous Event or Circumstance which may be

22. 19 NOV 03 Baltimore MDSPECIAL SERVICES22 Crowd Management Emergency Management EMERGENCY l Dangerous Event or Circumstance which may be –Natural Hazard

23. 19 NOV 03 Baltimore MDSPECIAL SERVICES23 Crowd Management Emergency Management EMERGENCY l Dangerous Event or Circumstance which may be –Natural Hazard –Technological Hazard

24. 19 NOV 03 Baltimore MDSPECIAL SERVICES24 Crowd Management Emergency Management EMERGENCY l Dangerous Event or Circumstance which may be –Natural Hazard –Technological Hazard –Accident

25. 19 NOV 03 Baltimore MDSPECIAL SERVICES25 Crowd Management Emergency Management EMERGENCY l Dangerous Event or Circumstance which may be –Natural Hazard –Technological Hazard –Accident –Civil Disorder

26. 19 NOV 03 Baltimore MDSPECIAL SERVICES26 Crowd Management Emergency Management EMERGENCY l Dangerous Event or Circumstance which may be –Natural Hazard –Technological Hazard –Accident –Civil Disorder –Criminal Event

27. 19 NOV 03 Baltimore MDSPECIAL SERVICES27 Crowd Management Emergency Management EMERGENCY l Dangerous Event or Circumstance which may be –Natural Hazard –Technological Hazard –Accident –Civil Disorder –Criminal Event l Usually managed at local level

28. 19 NOV 03 Baltimore MDSPECIAL SERVICES28 Crowd Management Emergency Management EMERGENCY l Dangerous Event or Circumstance which may be –Natural Hazard –Technological Hazard –Accident –Civil Disorder –Criminal Event l Usually managed at local level l May require Federal assistance to supplement

29. 19 NOV 03 Baltimore MDSPECIAL SERVICES29 Crowd Management Emergency Management DISASTER l Dangerous event – significant human & economic loss

30. 19 NOV 03 Baltimore MDSPECIAL SERVICES30 Crowd Management Emergency Management DISASTER l Dangerous event – significant human & economic loss l Beyond the scope of any single agency

31. 19 NOV 03 Baltimore MDSPECIAL SERVICES31 Crowd Management Emergency Management DISASTER l Dangerous event – significant human & economic loss l Beyond the scope of any single agency l Greater level of response required

32. 19 NOV 03 Baltimore MDSPECIAL SERVICES32 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising

33. 19 NOV 03 Baltimore MDSPECIAL SERVICES33 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising l 2. Mitigation – reduce or eliminate risk

34. 19 NOV 03 Baltimore MDSPECIAL SERVICES34 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising l 2. Mitigation – reduce or eliminate risk l 3. Response – conducting operations

35. 19 NOV 03 Baltimore MDSPECIAL SERVICES35 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising l 2. Mitigation – reduce or eliminate risk l 3. Response – conducting operations l 4. Recovery

36. 19 NOV 03 Baltimore MDSPECIAL SERVICES36 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising l 2. Mitigation – reduce or eliminate risk l 3. Response – conducting operations l 4. Recovery – Short Term - Return to minimal operating standards

37. 19 NOV 03 Baltimore MDSPECIAL SERVICES37 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising l 2. Mitigation – reduce or eliminate risk l 3. Response – conducting operations l 4. Recovery – Short Term - Return to minimal operating standards –Long Term - Design return to normal or improved levels.

38. 19 NOV 03 Baltimore MDSPECIAL SERVICES38 21 st Annual International Crowd Management Conference Crowd management deals with: l Planning l Preparing l Conducting l Taking remedial action.

39. 19 NOV 03 Baltimore MDSPECIAL SERVICES39 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising l 2. Mitigation – reduce or eliminate risk l 3. Response – conducting operations l 4. Recovery – Short Term - Return to minimal operating standards –Long Term - Design return to normal or improved levels.

40. 19 NOV 03 Baltimore MDSPECIAL SERVICES40 Crowd Management Emergency Management RECOVERY refers to those measures taken following an emergency to return all systems to normal or improved levels

41. 19 NOV 03 Baltimore MDSPECIAL SERVICES41 Crowd Management Emergency Management Effective Recovery consists of a complex array of interdependent and coordinated actions

42. 19 NOV 03 Baltimore MDSPECIAL SERVICES42 Crowd Management Emergency Management Effective Recovery consists of a complex array of interdependent and coordinated Actions Undertaken at several levels

43. 19 NOV 03 Baltimore MDSPECIAL SERVICES43 Crowd Management Emergency Management Effective Recovery consists of a complex array of interdependent and coordinated Actions Undertaken at several levels Over a long period of time

44. 19 NOV 03 Baltimore MDSPECIAL SERVICES44 Crowd Management Emergency Management RECOVERY Conscious Process; rational set of coordinated actions

45. 19 NOV 03 Baltimore MDSPECIAL SERVICES45 Crowd Management Emergency Management RECOVERY Conscious Process; rational set of coordinated actions Actions which not only put back in place but improve

46. 19 NOV 03 Baltimore MDSPECIAL SERVICES46 Crowd Management Emergency Management RECOVERY Conscious Process; rational set of coordinated actions Actions which not only put back in place but improve Fluid, open ended process

47. 19 NOV 03 Baltimore MDSPECIAL SERVICES47 Crowd Management Emergency Management RECOVERY SHORT TERM – restarting community systems

48. 19 NOV 03 Baltimore MDSPECIAL SERVICES48 Crowd Management Emergency Management RECOVERY SHORT TERM – restarting community systems LONG TERM – economic and resource restabilization

49. 19 NOV 03 Baltimore MDSPECIAL SERVICES49 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising l 2. Mitigation – reduce or eliminate risk l 3. Response – conducting operations l 4. Recovery – Short Term - Return to minimal operating standards –Long Term - Design return to normal or improved levels.

50. 19 NOV 03 Baltimore MDSPECIAL SERVICES50 Crowd Management Emergency Management RECOVERY Phase provides unique opportunity

51. 19 NOV 03 Baltimore MDSPECIAL SERVICES51 Crowd Management Emergency Management RECOVERY Phase provides unique opportunity Public (or management) is more aware

52. 19 NOV 03 Baltimore MDSPECIAL SERVICES52 Crowd Management Emergency Management RECOVERY Phase provides unique opportunity Public (or management) is more aware Influx of resources Consider mitigation options

53. 19 NOV 03 Baltimore MDSPECIAL SERVICES53 Crowd Management Emergency Management FOUR (4) PHASES l 1. Preparedness – planning, training, exercising l 2. Mitigation – reduce or eliminate risk l 3. Response – conducting operations l 4. Recovery – Short Term - Return to minimal operating standards –Long Term - Design return to normal or improved levels.

54. 19 NOV 03 Baltimore MDSPECIAL SERVICES54 21 st Annual International Crowd Management Conference Day Three - Recovery Wednesday, November 19 Patrick J. McCarthy, BS, JD, CPP Senior Agent-in-Charge SPECIAL SERVICES 800-421-1801 Saint Louis, MO USA www.spec-serv.com