1. 900LC training Introduction and Safety Petro van Poppel – Field Support SpecialistMarch 2010

2. Varian Australia HPLC Organizational Chart Finance, Export, HR, Steve Lever Compliance Systems Manager Compliance Mike Bolles Program Manager Brad Hollier Quality Manager Ben Ferrier LC Line Manager Luke Visser Software Devellopment Manager Keith Bratchford Marketing Manager Marketing Quality Mike Mc Mullen VP& GM Analytical Instruments Adam Firnigl Director Manufacturing Operations R & D Andrew Hind R&D Manager Philip Binns Managing Director Pacific Rim Adrian Scott Manufacturing Manager Manufacturing Mario Cavalli Regulatory Compliance Specialist Glyn Russell Product Manager LC HPLC Ross Ashdown Field Support Manager Field Support Other Operations

3. Varian Australia Field Support Organizational Chart Ian Lim Product Support Engineer AA ICP-OES Joe Interlandi Product Support Engineer UV-Vis FLR ICP-OES AA George Darmakis Product Support Engineer UV-Vis FLR AA Ross Ashdown Product Support Manager Applications AA ICP-MS ICP-OES ElementalMolecularLC Steve German Product Support Engineer FTIR Dennis Toce Product Support Engineer UV-VIS/NIR FTIR Petro van Poppel Product Support / Channel Assist Engineer LC AA Applications Jeff Kibby Product Support / Channel Assist Engineer LC Applications Dave Edwards Product Support Engineer AA Mark Pedley Channel Assist and Escalation Manager LC Dave Wilkinson Product Support Engineer ICP-MS

4. Resources Manuals Pre-Installation Manuals Operations Manuals Service Manuals Galaxie Manuals Dealernet Downloads PIB’s and Service Alerts How To Sheets* Tips and Tricks Troubleshooting

5. Resources Getting Help Trouble-shooters Specialists Channel Assist/ Product Support Engineers Escalations

6. Dealernet

8. Field Support Statistics

10. Resources Getting Help Trouble-shooters Specialists Channel Assist/ Product Support Engineers Escalations

11. Field Support Process Field Support

12. Required Information General Information System Configuration Network/ Communications Set-up Application Software (Galaxie, Star, Other) Problem Specific Information Problem Description Driver and Firmware Serial Numbers Chromatogram Files Error Logs Wave Scan (if in relation to a detector)

13. Escalations The problem* must have gone through Tech Support. The instrument must be down. The problem must have been confirmed at least a second time. The escalation* must take the highest priority at all times. The focus must be on repairs rather then replacement. All communications must take place between the Owner and the Field Representative only. Problems will be de-escalated when the field and tech support agree that the problem no longer needs "escalation" attention.

14. Schedule 1 2

15. 1 2

16. Safety Chemicals Manual Handling UV radiation Sharps Electricity

17. Safety Chemicals –NO food, drink or smoking is allowed in laboratory areas –Be careful handling chemicals, use appropriate protection –Use appropriate procedures to dispose of waste liquid –Use shatterproof solvent and waste vessels or an additional spill tray –Keep drain tube above liquid in waste vessel

18. Safety Manual Handling of Heavy Instruments Instruments and accessories are heavy: –Ask for assistance when lifting –BEND your knees when lifting and keep your back straight –Use trolleys and wheels when possible to move objects

19. Safety UV Radiation –Hazardous UV light is radiated by Xenon lamps and Deuterium lamps –ALWAYS wear approved safety glasses (UV absorbing) –Operate instrument with covers in place

20. Safety Sharps –Do not attempt to change or remove tubes or trays for auto samplers or fraction collectors while the transport is in motion –Never place fingers behind probe assemblies while a movement may take place –Before servicing the transport mechanism, make sure the fraction collector is unplugged and turned off

21. Safety Electricity –NEVER work on high voltage circuits alone –NEVER override safety interlocks where applicable –Do not remove protective barriers unless absolutely necessary –NEVER reach around live high voltage circuits –Use one hand when working on high voltage circuits –Do not depend on safety devices to protect you

22. Safety Electricity –Use correctly rated meter probes for high voltage measurements –NEVER leave exposed energised high voltage circuits unattended –Set up test equipment with power off –NEVER rush, take short-cuts or allow yourself to become distracted –Use fault tags appropriately

23. Safety In General –Familiarize yourself with locations of safety equipment such as Fire Extinguisher/Blankets, Eye Wash Station, First Aid kit, Spill clean- up equipment –Familiarize yourself with locations of Circuit Breakers, Earth Leakage protected Outlets –Familiarise your self with all Exits