1. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Data Base prepared by Waste Section, WWRO

2. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Reporting to WWRO  Based on the WWRO regulation that are in force each Waste Company should prepare and submit reports to the WWRO in a form and date specified by Regulator time to time.  These data's will serve to WWRO for determining the performance indicators which will make the possibility to have a clear view of Waste Company performance.  These reports will be transparent for public and all stakeholders.

3. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007  On-time reporting will be of great importance and also will enable this data to be processed and analyzed on time and with proper quality.  The data will be reported on monthly basis to the date 15 th of each month regarding previous month. The data will be reported via electronic mail or by post.  It is necessary to point out the importance of data accuracy.

4. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 New Reporting Regime What this Report will consist  Report will consist the accurate financial, operative and costumer data.  Except operative and financial date it is to important that the Companies should create a regular system for keeping the costumer information, which are: register of telephone calls and other contacts that are related with costumer complains and requirements, costumer register and other information that will be reported.  All date’s will be subject of regular inspection from Regulator with aim to verify their accuracy.

5. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Were we start  As a starting point for having a new reporting regime was experience gain with the existing report compare with the experience gain with reporting system in Water Sector.  Un fulfillment of the reporting obligation by companies and requirements for modifying the current forms, made us to create a new more advanced and simplified reporting regime.  The form that we will present it is indicated as very successful in water sector.

6. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 New changes in reporting regime  All the monthly and periodic reports has been merged in one monthly report which will contain the operative, financial and costumer data.  The requested data are verified that are available for the Companies.  The data’s are more generalized.  The schedule for submitting the reports it is modified and simplified in order to be more appropriate for capability of companies.

7. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Modified reporting schedule no REPORTSLEGAL BASIS FOR THE REPORTING SUBMISSION DATE REPORTING FORM 1 Financial and Operating Annual Report Regulation on Licensing, WWRO R01/SWC; s. 53.2 Regulation on Tariffs WWRO R02/SWC; s. 41.230 April According to WWRO annual report format 2 Quarterly unaudited financial report Regulation on Licensing, WWRO R01/SWC; s. 53.3 Regulation on Tariffs, WWRO R02/SWC; s. 41.3 15 March, 15 Jun, 15 September & 15 December According to standards accounting regulations in force in Kosovo, KTA format 3 Performance reports on billing and collection, service contracts, costumer charts Customer Charter, WWRO R 04/SWC; s. 76.3 15 days from month end According to WWRO format as a part of OFCR (Operational, Financial and Costumer Report) 4 Customers complaints Performance Report Customer Charter, WWRO R 04/SWC; s. 76.3 15 days from month end According to WWRO format as a part of OFCR (Operational, Financial and Costumer Report 5 Performance compliance report for Service Standards Minimal Service Standards, WWRO R-03/SWC; S. 56.2 15 days from month end According to WWRO format as a part of OFCR 6 Reports on ownership and management transition Report On Material Transition Economical-financial risk of service provider position Regulation on Licensing, WWRO R01/SWC, s. 53.4; 53.5; 53.6; 53.7As required Notification in writing

8. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Required data for Operation, Financial and Costumer Report (OFCR)

9. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Data and definitions Service coverage  Registered customers- Number of customers in the customer database, being either active or passive (billing points) Domestic -Number of domestic customers in the customer database, being either active or passive (billing points) Business & Industry - Number of business & industry customers in the customer database, being either active or passive (billing points) Institutions - Number of institutional customers in the customer database, being either active or passive (billing points)  Bills issued (total expressed in terms of registered customers)- Number of bills issued to customers. Domestic - Number of bills issued to domestic customers. Business & Industry - Number of bills issued to business & industry customers. Institutions - Number of bills issued to institutional customers.

10. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Financial data and definitions  Billing - Euro value of bills issued for the period for waste collection services (ex. VAT) Domestic - Euro value of bills issued for the period for waste collection services (ex. VAT) for domestic customers Business & Industry- Number of business & industry customers in the customer database, being either active or passive (billing points) Institucione - Number of institutional customers in the customer database, being either active or passive (billing points)  Collections - Euro value of bills collected during the period for waste collection services (ex. VAT) Domestic - Euro value of bills collected during the period for waste collection services (ex. VAT) for domestic customers Biznes & Industri - Euro value of bills collected during the period for waste collection services (ex. VAT) for business & industry customers Institucione - Euro value of bills collected during the period for waste collection services (ex. VAT) for institutional customers

11. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Financial data and definitions  Other operating income- Euro value billed for additional services for waste collection (e.g. big items) (ex. VAT)  Non-operating income- Euro value of non operating income, such as subsidies, interest income, sales of assets, other capital income etc. (ex. VAT)  Operational costs excluding depreciation- Euro value of direct and indirect operating costs, excluding depreciation. (ex. VAT)  Salaries (total labour costs) - Included in this category are wages & salaries, employer's pension fund contribution, allowances, in kind compensation, sick leave, gratifications, bonuses etc.  Fuel -Included shall be those fuel costs that are charged for the reporting period.

12. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Financial data and definitions  Disposal charges to KLMC (external only)- Included shall be the disposal costs that are charged for the reporting period.  Vehicles Repair and Maintenance (R&M)- The costs included here shall be those of vehicles repair and maintenance  Other costs - All other operating costs (including rent, insurance costs, other charges and all operating costs not included under the previous items are included here.  Capital costs (financial & investment costs)- Euro value of non operating costs, such as capital expenditure, interest costs, loans provided to third parties, interest paid, dividends paid. All amounts are excluding VAT.

13. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Financial data and definitions  Accounts receivable (invoiced)- Euro value of the amount owed (debt) by customers for waste collection (inc. VAT)  Other accounts receivable (other operating)- Euro value of the amounts owed by customers and third parties for additional services (e.g. big items) i.e. other operating income (inc. VAT)  Accounts payable (paid invoices) - Euro value of the amount owed (debt) by customers for waste collection (inc. VAT)  Cash in hand & bank - Euro value of the total monetary holdings in cash and bank, based on the Treasury evidence  Stock - Euro value of stock including parts, materials and disposable items (ex. VAT)

14. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Operative data and definitions  Total waste collected- Total waste collected in tones during the period  Total waste disposed of to a licensed landfill - Total waste disposed of in tones to a licensed landfill  Total waste disposed of to an unlicensed landfill - Total waste disposed of in tones to a unlicensed landfill  Number of tractors (in use) - Number of tractors (in use)  Number of kipper trucks (in use) - Number of kipper trucks (in use)

15. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Operative data and definitions  Number of spiral compaction trucks (in use)- Number of spiral compaction trucks (in use)  Number of hydraulic compaction trucks (in use)- Number of hydraulic compaction trucks (in use)  Number of skip trucks (in use)- Number of skip trucks (in use)

16. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Costumer data and definitions  Number of technical complaints- Total number of technical complaints related to provision of containers, collection frequency, etc  Number of technical complaints responded in time- Total number of technical complaints responded to and inspected within 6 hours from notice  Number of commercial complaints- Number of commercial complaints including mistakes in billing, change of address and other queries of the same nature.  Number of commercial complaints responded in time- Number of commercial complaints responded to in writing within 10 business days.  Number of commercial complaints resolved in time- Number of commercial complaints resolved within 20 business days  Signed service contracts - Number of signed service contracts with all customers (billing points)

17. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Annual Report  Based on the Licensing and Tariff Rule, each company should submit to the Regulator annual report in a form and intervals specified by Regulator from time to time.  This Report will be on help to Regulator for collection of necessary information for more realistic tariff setting and also to monitor the performance of the companies which will indicate on licensing process.  WWRO so far have create a reporting regime, the form of the Annual Report that already exist is in a process of modification.  The current form in comparison with the unsatisfied situation in companies on regard of functioning a proper system for collection of information, is evaluated as too detailed and hardly to be filled up by companies.  Therefore with new reporting regime will be possibility to simplify the Annual Report with the data that will be monthly collected with OFCR, and which will be used to fill up the Annual Report.

18. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 What we will expect from you  WWRO have now inform all Companies and stakeholders with new reporting regime and have present the draft of data sheet which has to be reviewed by all.  Now we think that all Waste Companies should analyze the proposed draft of reporting and give their comments for:  Possibility of responding to the WWRO requirements  Are this information available in the companies  Any other suggestions for additional information that need to be reported  And any other comments that may be necessary for this faze.

19. Shpresa Kastrati, Head of Waste Section Prishtinë 18.01.2007 Comments  All comments should be submitted by January 26, 2007 Than you for your attention