1. 1 Information Management Process for Electricity Distribution at NERSA

2. 2 OBJECTIVES  Information Management for Electricity Distribution  Role Clarity  Role of internal stakeholders with regard to design of the processes and the architecture  Quality requirements  Challenges  Recommendations

3. 3 Effective Information Management “Not about technology but about organizational, cultural and strategic factors that must be considered to improve the management of information within the industry”  Key goal – enhance information management in the industry

4. 4 Defining Information Management  Information Management – systematic and structured approach in the creation, processing, storing, reporting, distribution and accessing information  Can be manual or automated  Repeated and consistent use of info leads to better decision making and knowledge of the entity/organization/industry  Encompasses :  People  Process  Technology  Content

5. 5 STANDARD APPROACHES FOR INFORMATION COLLECTION AND PROCESSING FOR REGULATORY DECISION MAKING  Identification of data collection process  Role clarity to information gathering, process must be clear (RACI) – responsibility matrix  Proper organisational design (well trained & qualified resources)  Design process to collect data – manual/automated means – technology investment  Categorise collection process into groups (sort of info from the regulated entities)

6. 6 WHAT DOES ONE HAVE TO DO TO COLLECT INFO  Define relationship between the regulator and regulated entities - expectations  Close monitoring of the data collection process  Create processing engine internally (codification of info, developing particular format)  Provide info that must be ready to be used for 3 different levels of the decision making process i.e. Strategic, Operational, Tactical

7. 7 DATA AND INFORMATION CONSISTENCY, ACCURACY, RELIABILITY, AND SECURITY  Controlled and secured access to information  Development and implementation of an architecture on how data is stored  Triangulation process – way of verifying info – access to be verified from different sources (e.g. regional distribution points; municipalities; Eskom)  Ease of access to info  Ensure ability to use information collected to communicate to the public and other interest groups (Publications; Reports)  Development of different reports for different levels of existence (industrial, commercial and public individuals)  This should be an ongoing process and should be reviewed in line with the Electricity Distribution industry

8. 8 Challenges  Inadequate compliance  Late submissions of data  Decline in numbers of submission  Submission of incomplete data  Lack of and/or inadequate response to follow-ups  Lack of technological tools  Requests of the same information by different organizations

9. 9 Recommendations  Encourage regulated entities to submit data in time – outdated data is as good as having no data at all  Educate regulated entities on the importance of submitting accurate data for precise predictions and decision making  Capacitate regulated entities with financial skills  Introduce technological tools and train entities on the use and utilization of the tools  Formation of a information management forum  Bring closer regulator and regulated entities  Address challenges/opportunities faced by Electricity Distribution Industry with regard to information management

10. 10 THANK YOU