1. 11-1 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved.

2. 11-2 Obtaining and Laying Out Operating Facilities Functions Of Operating System Functions Of Operating System Choosing The Right Location Choosing The Right Location Planning Physical Facilities Planning Physical Facilities Role Of Telecommuting Role Of Telecommuting Using Standards To Improve Operations Using Standards To Improve Operations Chapter 11

3. 11-3 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved.McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Elements Of Operating System 1)System For Changing a)Form b)Place c)Time 2)Sequence For Inputs > Outputs 3)Skills, Tools, Machines For Change 4)Instructions/Goods Identification 5)Time Frame For Completion

4. 11-4 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Operating System Inputs Processes Outputs

5. 11-5 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Operating Systems

6. 11-6 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Operations/Production “…converting inputs into outputs for customers.”

7. 11-7 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Producing A Whopper

8. 11-8 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Burger King Systems  Marketing  Production  Delivery John A. Rizzo/Getty Images

9. 11-9 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Beginning Operations  Choose Right Location  Plan Facilities  Decide On Layout  Implement Plans

10. 11-10 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Types Of Locations  Retailer- Sells Goods To Consumer  Producer- Converts Large Volume Of Materials Into Products For Others To Sell  Service Company- Provides Service To Customer, Can Be Both Retailer & Producer Royalty-Free/CORBIS

11. 11-11 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Location Factors- General Access To Work Force Access To Work Force Availability Of Supplies & Services Availability Of Supplies & Services Availability Of Transportation Availability Of Transportation Taxes/Regulations Taxes/Regulations Availability Of Utilities Availability Of Utilities Scenics of America/PhotoLink/Getty Images

12. 11-12 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Retailer Location Factors- Specific Trade Area Trade Area Population Trends Population Trends Purchasing Power Purchasing Power Trade Potential Trade Potential Competition Competition Shopping Centers Shopping Centers Janis Christie/Getty Images

13. 11-13 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Market Location Market Location Vendor Location Vendor Location Labor Availability Labor Availability Transportation Transportation Utilities Utilities Government/Taxes Government/Taxes Schools/Recreation Schools/Recreation Producer Location Factors- Specific

14. 11-14 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Site Selection Rating Sheet

15. 11-15 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Types Of Stores ConvenienceShoppingSpecialty Royalty-Free/CORBIS

16. 11-16 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Types Of Locations Downtown Business District Downtown Business District Freestanding Stores Freestanding Stores Shopping Centers Shopping Centers Designed To Draw Traffic Designed To Draw Traffic Anchor Stores Anchor Stores Royalty-Free/CORBIS

17. 11-17 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Calculating Total Rent Source For Determining Average Cost Per Square Foot In Your City- http://www.inc.com/keyword/realestate Source For Determining Average Cost Per Square Foot In Your City- http://www.inc.com/keyword/realestate

18. 11-18 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Planning Physical Facilities Determine Product Identify Operations/Activities Determine Space Needs Decide On Best Layout Keith Brofsky/Getty Images

19. 11-19 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Layout Example

20. 11-20 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Layout Type Type Product Product Process Process General General Final Final Implement Implement

21. 11-21 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Issues About Production Layout ?Space For Movement ?Utilities ?Safety ?Working Conditions ?Cleanliness ?Product Quality ?Aesthetics Ryan McVay/Getty Images

22. 11-22 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Reasons To Telecommute 1.Flexible Hours 2.Save On Clothes 3.Save On Dry- Cleaning 4.Save On Parking 5.Save Commute Time 6.Avoid Office Politics 7.Not Micro- Managed 8.Time With Family 9.More Productive 10.Helping Environment Source: PageWise, http://idid.essortment.com/telecommutejob_rqzb.htm

23. 11-23 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Telecommuting Considerations Access To Technology Get Best Technology Shipping Methods Supplies Source Year-Round Weather Transportation Contingency Plans Telecommuting Aptitude Test- http://www.langhoff.com/test.html http://www.langhoff.com/test.html Javier Pierini/Getty Images

24. 11-24 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Steps To Telecommuting  Determine Whether Telecommuting is Right For You  Develop A Plan  Talk To Manager  Get Needed Training/Equipment  Start Telecommuting Source: CNNMONEY, “Telecommuting: the pitch, Sept. 21, 1999, http://money.cnn.com/1999/09/21/life/q_telecommute/ Ryan McVay/Getty Images

25. 11-25 McGraw-Hill/Irwin© 2006 The McGraw-Hill Companies, Inc. All rights reserved. Improving Operations State Problem State Problem Collect/Record Information Collect/Record Information Develop/Analyze Alternatives Develop/Analyze Alternatives Select/Install/Follow Up Select/Install/Follow Up Set/Use Performance Standards Set/Use Performance Standards TRBfoto/Getty Images