1. CISB113 Fundamentals of Information Systems The Significance of IS in Business

2. Learning Outcomes At the end of this lesson, you should be able to: Describe the organization structure and types of Information Systems supporting at each level Explain the significance of IS in organization

3. Recap A system is a set of components that work together to achieve a goal, by accepting inputs and producing outputs in an organized way An information system is a combination of hardware, software, network and personnel, organized to use data and produce information to facilitate planning, control, coordination, and decision making in an organization

4. IS Supports Business Processes An information system (IS) supports the business processes of each department in an organization. Business process = a collection of related, structured activities or tasks that produce a specific service or product or serve a particular goal for a particular business unit. wikipedia

5. Classification By Nature of Activity Supported

6. Operational-level – Elementary activities and routine transactions – Data current and accurate Knowledge-level – Support knowledge and data workers – Integrate new knowledge into the business IS at Organizational Level

7. Management-level – Periodic monitoring, control, decision-making and administration – Is the business working well? Strategic-level – Long-term (e.g. 5 year) planning and strategy – Internal and external information

8. Types of IS in Organization

9. IS’ Significance in Organization Increase employees’ productivity Enhance decision making Improve team collaboration Create business partnerships and alliances Enable global reach Facilitate organizational transformation

10. Recognizing IS Business and IS professionals should be able to look at an Information System used to support a business process and identify… – The people, hardware, software, data, and network resources they use – The type of information products they produce – The way they perform input, processing, output, storage, and control activities..give it a try..

11. Case 1: Value Through Business Intelligence eCourier – Tracks customer satisfaction in real time – Immediate attention to complaints, problems – Allows GPS tracking of couriers and orders Cablecom – Uses online surveys to retain customers – Responds to complaints and problems within 24 hours

12. Identify business processes in this business Identify IS that can be offered to support the business process Identify the potential issues from the introduction of IS in supporting the business processes for Domino’s Pizza Case 2: Domino’s Pizza

13. Case 3 : UNITEN (registrar) Identify the types of IS used by the registrar at UNITEN What are the business processes supported by these Information Systems

14. Learning Outcomes At the end of this lesson, you should be able to: Describe the organization structure and types of Information Systems supporting at each level Explain the significance of IS in organization

15. Questions?