1. Chapter Eight Communicating Master Student Map

2. Copyright © Houghton Mifflin Company. All rights reserved.Chapter 8 Map - 2 Why this chapter matters … Your communication abilities—including your skills at listening, speaking, and writing—are as important to your success as your technical skills.

3. Copyright © Houghton Mifflin Company. All rights reserved.Chapter 8 Map - 3 What is included … Communicating creates our world Communication—keeping the channels open Choosing to listen Choosing to speak Managing conflict Five ways to say no... gracefully 7 steps to effective complaints Staying safe in cyberspace—joining online communities Three phases of effective writing Phase 1: Getting ready to write Phase 2: Writing a first draft Phase 3: Revising your draft Academic Integrity: Avoiding Plagiarism Mastering public speaking Power Process: “Employ your word” Master Student Profile: Sampson Davis

4. Copyright © Houghton Mifflin Company. All rights reserved.Chapter 8 Map - 4 How you can use this chapter … Listen, speak, and write in ways that promote your success Prevent and resolve conflict with other people. Use your capacity to make and keep agreements as a tool for creating your future.

5. Copyright © Houghton Mifflin Company. All rights reserved.Chapter 8 Map - 5 As you read, ask yourself: What if … … I could consistently create the kind of relationships that I’ve always wanted.