1. IB Business & Management Business Functions and Organisation

2. IB Business & Management Business Functions Human Resources Sales and Marketing Research and Development Production/Operations Customer Service Finance and Accounts Administration and IT

3. IB Business & Management Human Resources Recruitment and retention Job descriptions Job descriptions Person Specifications Person SpecificationsDismissalRedundancyMotivation Professional development and training Health and safety and conditions at work Liaison with trade unions

4. IB Business & Management Sales and Marketing Market research Promotion strategies Pricing strategies Sales strategies The sales team Product – advice on new product development, product improvement, extension strategies, target markets

5. IB Business & Management Research and Development New product development Product improvements Competitive advantage Value added Product testing Efficiency gains Cost savings

6. IB Business & Management Finance and Accounts Cash flow Monitoring income/revenue Monitoring income/revenue Monitoring expenditure Monitoring expenditure Preparing accounts Raising finance Shares Shares Loans Loans Links with all other functional areas

7. IB Business & Management Production/Operations Acquiring resources Planning output – labour, capital, land Monitoring costs Projections on future output Production methods Batch Batch Flow Flow Job Job Cell CellEfficiency

8. IB Business & Management Customer Service Monitoring distribution After-sales service Handling consumer enquiries Offering advice to consumers Dealing with customer complaints Publicity and public relations

9. IB Business & Management Business Organisation Organisation by type Global businesses – complex organisation structures National – organisation possibly stretches throughout the country Regional – could be through a county or wider area (North West, South East, etc.) Local – small organisations serving local area or community

10. IB Business & Management Business Organisation Authority – the right to make decisions and carry out tasks Span of control – the number of people a superior is responsible for Chain of Command – the relationship between different levels of authority in the business Hierarchy – shows the line management in the business and who has specific responsibilities Delegation – authority to carry out actions passed from superior to subordinate Empowerment – giving responsibilities to people at all levels of the business to make decisions

11. IB Business & Management Administration and IT Managing estates – cleaning, health and safety, maintenance, security Reception Clerical work – reporting, recording, record keeping, communication Overview of quality control Use of IT systems

12. IB Business & Management Organisation Charts Hierarchical Structure Managing Director Sales Director Marketing Director Finance Director ABCD Market Research Strategy Purchasing Manager Sales Manager Accounts Manager

13. IB Business & Management Organisation Charts MD Middle Management Workers Pyramidal Structure Senior Management

14. IB Business & Management Organisation Charts MD FinanceProductionSalesMarketingR&D Centralised/Entrepreneurial

15. IB Business & Management Organisation Charts Sales Marketing Production Accounts Collaborative

16. IB Business & Management Organisation Charts Marketing Sales Production Finance R&D Circular/Flat

17. IB Business & Management Organisation Charts Project Marketing R&D Sales Finance HR Production Matrix Structure

18. IB Business & Management Organisation Charts Changes to business structures Linked to new thinking on leadership and management Less hierarchical Emphasis on communication and collaboration between sections Global businesses – more complex structures