1. Focus on Function

3. First: –Speak slowly, clearly and distinctly. Second: –Avoid idiom and slang Third: –Say numbers slowly and then repeat them Fourth: –At the end of the conversation, summarize the key points Fifth: –Repeat them in writing and either fax or send them by email as back-up conformation of your discussion

4. Listen to these telephone conversations. Do they follow these below tips? What phrases do the speakers use to: show that they wish to draw the conversation to the close? summarize the key points? say goodbye? Click here to hear the conversations

6. It was really kind of you (to…) Thanks very much (for…) Thank you very much indeed (for…) I do not know how to thank you (for…) I’m very grateful I just wanted to say thanks I really appreciate… You’re welcome. Don’t mention it. Not at all. It was a pleasure. That’s all right

7. Listen to four extracts from four short conversations. Which of these below phrases do the speakers use to thank and respond thanks ? Click here to hear the conversations

9. How to say good bye and wish some one well at the end of the conversation

10.  All the best  Best of luck  Best regards  Our best wishes for the future

11. Good bye Have a safe trip Hope to see you again some time Take care Keep in touch It was good to see you again See you soon

12. Bye for now It’s been really nice talking to you That’s all for now See you later Look forward to seeing you soon

13. Work in pair. From the 4 following pictures, improvise a dialogue, using appropriate phrases of concluding a conversation, thanking and leave-taking:

14. Context: A calls B