1. Principles of Management
BBA 121
Principles of Management
S. Chan
Head, Department of Business Administration

2. The Management Process Today
Lecture 1
The Management Process Today

3. What is Management? Management
The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently

4. What is Management? Organizations
Collections of people who work together and coordinate their actions to achieve a wide variety of goals

5. What is Management? Managers
The people responsible for supervising the use of an organization’s resources to meet its goals
Resources include people, skills, know-how, machinery, raw materials, computers and IT, and financial capital

6. Achieving High Performance
Organizational Performance
A measure of how efficiently and effectively managers use organizational resources to satisfy customers and achieve organizational goals

7. Organizational Performance
Efficiency
A measure of how well or productively resources are used to achieve a goal
Effectiveness
A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals.

8. Efficiency, Effectiveness, and Performance in an Organization

9. Four Tasks of Management

10. Planning Planning Strategy
Process of identifying and selecting appropriate goals and courses of action
Strategy
cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals

11. Steps in the Planning Process
Deciding which goals to pursue
Deciding what strategies to adopt to attain those goals
Deciding how to allocate organizational resources

12. Organizing Organizing
Structuring working relationships in a way that allows organizational members to work together to achieve organizational goals

13. Organizing Organizational Structure
A formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals

14. Leading
Leading
Articulating a clear vision and energizing and enabling organizational members so they understand the part they play in attaining organizational goals

15. Controlling Controlling
Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance
The outcome of the control process is the ability to measure performance accurately and regulate efficiency and effectiveness

16. Levels and Skills of Managers
Department
A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs

17. Levels of Management First line managers Middle managers Top managers
Responsible for the daily supervision of non-managerial employees
Middle managers
Supervise first-line managers and are responsible for finding the best way to use resources to achieve organizational goals
Top managers
establish organizational goals, decide how departments should interact, and monitor the performance of middle managers

18. Levels of Managers

19. Levels of Managers Top-management team
A group composed of the CEO, the COO, and the vice presidents of the most important departments of a company.

20. Question?
Which management skill is the ability to understand, alter, lead, and control the behavior of other individuals and groups?
Conceptual
Human
Technical
Technological
The correct answer is “B” – human. See next slide.

21. Managerial Skills Conceptual skills Human skills Technical skills
The ability to analyze and diagnose a situation and distinguish between cause and effect.
Human skills
The ability to understand, alter, lead, and control the behavior of other individuals and groups.
Technical skills
The job-specific knowledge and techniques required to perform an organizational role.

22. Question?
What is the specific set of abilities that allows one manager to perform at a higher level than another manager? A. Skill-sets B. SKAs C. Competencies D. Skill traits
The answer is C. Competencies are the Specific set of skills, abilities, and experiences that allows one manager to perform at a higher level than another manager in a particular setting. See p. 31

23. Technical Skills Core competency
Specific set of skills, abilities, and experiences that allows one organization to outperform its competitors

24. Types and Levels of Managers

25. Challenges for Management in a Global Environment
Rise of Global Organizations.
Building a Competitive Advantage
Maintaining Ethical and Socially Responsible Standards
Managing a Diverse Workforce
Utilizing IT and E-Commerce