1. Project Charter Document Control Directory Structure Shared Network Drive 0703-O-001 0703-O-001.xls Data Contacts 0703-S-001 0703-S-001.xls 0703-O-002 0703-O-002.xls 0703-O-002-1.xls 0703-O-008 0703-O-008.xls 0703-O-023 0703-O-023.xls 0703-S-005 0703-S-005.xls 0703-O-001 0703-O-001.xls Team Members Process Flow 0703-O-008 0703-O-008.xls Data Contacts 0703-S-001 0703-S-001.xls 0703-O-002 0703-O-002.xls 0703-O-002-1.xls 0703-O-001 0703-O-001.xls Team Members Process Flow In DevelopmentD-M-A-I-CCompletedApproved - CompletedApproved - Define 1.A Sub-Directory is created for each project based on the Project Number. 2.Individual files are stored in the Project Sub-Directory. 3.As projects move through the approval stages & project phases, the documents are moved to the appropriate Directory. 4.Copies of project documents are kept in restricted directories as the Steering Committee approves them Directory File Key: Restricted Directory 0703-O-008-1 Month Year Cluster Sequential Project # Amendment (if applicable) Project Numbering:

2. Project Charter Approval – Document Control Shared Network Drive In Development D-M-A-I-C Completed Approved - CompletedApproved - Define Proj. Champ. Steering Committee Steering Committee 2.Steering Committee Approves proposed projects by signing Charter document 3.Administrator scans & stores original in “DMAIC” directory and a copy of charter & signatures in restricted “Approved – Define” directory Administrator Black Belt 4.During DMAIC process, Black Belt provides weekly updates to project status, manages through project phases. 5.Presents completed project to Steering Committee for approval at end of Control phase Steering Committee Steering Committee 6.Steering Committee Approves completed projects by signing Charter document 7.Administrator scans & stores original in “Completed” directory and a copy of charter & signatures in restricted “Approved – Control” directory Administrator 1.Store charters on shared drive when ready for Steering Committee approval

3. Project Charter Amendment Process Shared Network Drive In Development D-M-A-I-C Completed Approved - CompletedApproved - Define Proj. Champ. Steering Committee Steering Committee 3.Steering Committee Approves amendment by signing Charter document 4.Administrator scans & stores original in “DMAIC” directory and a copy of charter & signatures in restricted “Approved – Define” directory. Amended document file names are stored with a “-” followed by the amendment # Administrator 1.Works with Black Belt to document need for amendment to project. Uses “Amendment” tab in Excel Template to record need for change, scope impact. Modify charter template as required. 2.Presents Project amendments to Steering Committee for review/approval. NOTE: Projects with changes in scope, ownership, or ± 10% in Financial Benefits must follow these amendment procedures

4. Project Charter Completed-Monitoring Process Shared Network Drive In Development D-M-A-I-C Completed Approved - CompletedApproved - Define Proj. Champ. Steering Committee Steering Committee 3.Steering Committee Approves amendment by signing Charter document 4.Administrator scans & stores original in “Completed” directory and a copy of charter & signatures in restricted “Approved – Completed” directory. Amended document file names are stored with a “-” followed by the amendment # Administrator 1.Monitors ongoing process, manages Control Plan. 2.Records “Actual” benefits on monthly basis, updates Forecast as necessary 3.Presents Project amendments to Steering Committee for review/approval. NOTE: Project Champions take control & responsibility for “Completed” projects. Project Champions monitor & manage process, record process performance & Financial Benefits each month. Projects with changes in scope, ownership, or ± 10% in Financial Benefits must follow these amendment procedures Process is reviewed during Operations reviews, Internal Audits, as appropriate