5. Valerie Brown Professor of Sociology

6. New Student Convocation

7. Heidi Athey Student Support Specialist

11. Thinking About the “Design” in Completion by Design Lindsay English, Dean of Academic Affairs Michael Schoop, Campus President Metropolitan Campus, Cuyahoga Community College

12. What is design thinking?

13. Our Model: The IDEO Design Process

14. The Metro Design Process Campus plan for 2012-13 – Systems Thinking – Hypothesis – 6 Groups

16. Six Designs Applied Question Cart Campus Handshake Just-in-Time Dialogues Upperclassman + Roadmap Transfer Express

18. Campus Plan 2.0

19. Cuyahoga Community College Multi campuses, district office, satellites 60,000 students (annual credit and non- credit) Comprehensive college with workforce and corporate divisions One of largest CCs in Ohio and the U.S.

20. A National Call for “Re-design”

21. Completion by Design – A Systems Approach to the Student Experience

22. The Principles of Redesign…

23. …v.s. Universal Design Principles

24. Flexibility-Usability Tradeoff

27. So what is Design Thinking?

31. A Design Example from Everyday Life

33. Design Challenge: The Morning Shower

37. Design Goes beyond solving old problems to frame new challenges