10. Upgrade objectives Good user experience/interface Concept of ribbon bar familiar to Microsoft users Most of our employees already familiar with Microsoft Dynamics AX Powerful ERP system One system handles majority of our business needs Establish one system of record Eliminated ten integrated third-party software systems Estimate 300 hours per month reduction in resource requirements License/maintenance - approximately 30k overall savings annually Align business processes with business system Ability to easily capture/publish real-time information Electronic workflows Travel & Expense module

11. Implementation Utilized Microsoft CustomerSource Microsoft Sure Step process E-learning Strong Microsoft Dynamics AX Partner Support - OmniVue Deployed approximately 30 super users on 12 project teams; senior leadership team executive project sponsors; business leadership team project sponsors (see org chart). Core team made up of combination of leadership teams and IT Ultra-aggressive timeline – February 2012 launch – December 3, 2012 go-live Ancillary Upgraded RFSMART and four other third-party apps to 2012 versions simultaneously RFSMART completely redesigned back-end tool Completely intuitive / user friendly Great enhancements from 2009 Fantastic implementation service and go-live support