2. 1 Create a Training Program That Won’t Disappear After Go-live Presented by: Jeff Graunke jeff@graunkeconsulting.com 630-204-9376 Graunke Consulting Training, Instructional Design, Writing

3. 2 Critical Mission It is critical to your company's long-term success that the training program continues to:  Help users with changing responsibilities  Serve new users  Explain new or re-engineered processes  Provide documentation/support

4. 3 Common Misconception What is the product a training program delivers? Manuals? Classes? On-Line Help? NO, Improved Job Performance

5. 4 Ingredients Training Evangelist Strategic Training Plan Classroom Training Database Intranet Site On-Line Help Documentation

6. 5 Training Evangelist –Knows and understands Oracle Applications –Trained in Instructional Design –Strong communicator/stand-up trainer –Thirsts for continued learning –Proactive Leader –Fun

7. 6 Strategic Training Plan Goals are: Align training with the corporate goals Communicate the value of training Facilitate Management Buy-in and support Build credibility within the organization

8. 7 Strategic Training Plan Consists of: Mission Statement Role of Training Clients Customers Goals /Objectives Policy

9. 8 Strategic Training Plan Publish it (Intranet) Announce it. Follow it. Live by it. Don’t be afraid to change it.

10. 9 Classroom(s) Dedicated Neat, uncluttered Off site or remote

11. 10 Training Database A place to play, experiment and practice No testing or development here Refresh data at regular intervals

12. 11 Take Inventory  Printed Documentation  Manuals  Training guides  FAQ's,  Quick reference guides,  Cheat sheets,  Process flows,  Hand outs,  Exercises,  Etc…   On-line documentation   Classes developed   Instructors available   Other resources

13. 12 Intranet Site/Pages Get top billing Link to other departments Make all resources available here Keep it updated

14. 13 Help!?!?!?! Beyond Oracle’s built in encyclopedic help, users need a step-by-step reference for Oracle procedures in YOUR company. –24X7 support –Promote it in EVERY Class –Train Help Desk on it –Keep it Updated

15. 14 Help!?!?!?! Authoring Options: –Oracle Tutor –3rd Party Help Authoring Tools (RoboHelp) –HTML tool (FrontPage, Dreamweaver, etc…)

16. 15 Who Needs Training? New Employees Employees with changing responsibilities Re-engineered processes New Processes

17. 16 Non-Training Factors Training will not solve all performance problems. A number of non-training variables impact job performance.  Capacity of the people and the system  Conditions  Feedback  Standards  Incentive and motivation  Measurement

18. 17 Training - The Big Picture Adults want need-to-know information Class recipe = 1/3 instruction + 2/3 application Students work harder than instructor Training should look like the job Test! No feedback = deteriorating performance Help them help themselves Listen to feedback

19. 18 Marketing Marketing allows you to:  Build credibility  Communicate the value of training  Communicate success stories  Get management buy in  Make it fun

20. 19 Marketing Here are some examples of Marketing: –Name the training program –Create a logo and motto –Send confirmation letters prior to class –Award Certificates via managers –Promote training success stories –Publish a newsletter

21. 20 Follow the steps in this presentation and you can significantly impact your employees performance on Oracle at go-live and beyond. Download a free whitepaper on this topic at www.graunkeconsulting.com Conclusion

22. 21 Graunke Consulting, Inc. is an Aurora, IL-based consulting company specializing in training, instructional design and writing. Visit our website at www.graunkeconsulting.com.www.graunkeconsulting.com Jeff Graunke is president and founder of Graunke Consulting. He has created and delivered Oracle Applications training programs for Underwriters Laboratories, City of Chicago, Chicago Public Schools, Chicago Transit Authority, Rockwell FirstPoint Contact and others. Contact Jeff at jeff@graunkeconsulting.com or at 630-204-9376.jeff@graunkeconsulting.com Graunke Consulting Training, Instructional Design, Writing