1. Elisabeth Dearing, Austria CAF-Event Rome Nov. 2003 1 General Framework of CAF A base for further developments Dr. Elisabeth DEARING AUSTRIA

2. Elisabeth Dearing, Austria CAF-Event Rome Nov. 2003 2 What is CAF now? streamlined set of criteria easy to unterstand used in the EU-memberstates in different intensity a base for cooperation with the EU- memberstates

3. Elisabeth Dearing, Austria CAF-Event Rome Nov. 2003 3 CAF: Challenges in 2003 quality approach versus downsizing programs work overload in public administrations political support on quality issues is missing

4. Elisabeth Dearing, Austria CAF-Event Rome Nov. 2003 4 What CAF could be: self evaluation tool, which meets the changing specific needs of public administrations a strong base for broad benchlearning between partners who have much in common

5. Elisabeth Dearing, Austria CAF-Event Rome Nov. 2003 5 CAF - open for further developments new EU-members with different needs EFQM, BSC, Governance ? managerial versus constitutional approach from Push to Pull 2004: restart of discussions on „CAF in the future“

6. Elisabeth Dearing, Austria CAF-Event Rome Nov. 2003 6 EIPA, the heart of European CAF-network further developments of the database yearly reports on CAF-development website as information interface research partnership with other institutions in Europe

7. Elisabeth Dearing, Austria CAF-Event Rome Nov. 2003 7 Some ideas: CAF-newsletter CAF-website synergies between CAF-database and e- government-database ? use the enthusiasme of students