1. © 2002 San Diego Gas and Electric Co. and Southern California Gas Company. All copyright and trademark rights reserved. Implementation of SDG&E’s & SoCalGas’ 2009 – 2011 LIEE and CARE Program Low-Income Oversight Board Meeting June 25, 2009 San Diego, CA

2. Initiatives Driving the SDG&E & SoCalGas LIEE Programs Fully support the programmatic initiative: “By 2020, 100% of eligible and willing customers will have received all cost effective Low Income Energy Efficiency measures. “ Increase collaboration among and leveraging of other low-income programs and services Integrate LIEE programs with energy efficiency and other demand-side management programs Focus programs on customers with high energy use, burden, and insecurity while continuing to serve all eligible low-income populations

3. LIEE Program Units/Budgets 2007 - 2011 20072008200920102011 Goal 20,384 Treated 13,074 20,804 6,579 Expended/Budget$11,983,364$16,420,247$21,184,009 $20,327,606 SDG&E

4. LIEE Program Units/Budgets 2007 - 2011 20072008200920102011 Goal 110,864 143,540145,874 Treated 44,176 58,800 22,422 Expended/Budget$27,097,166$34,662,899$62,571,908$76,872,816$78,256,269 SoCalGas

5. SDG&E LIEE Program Update

6. SoCalGas LIEE Program Update

7. SDG&E Leveraging as of May 31, 2009 SDG&E is currently working with the three LIHEAP agencies serving San Diego and Southern Orange County to develop a leveraging platform Several issues are still pending, including data sharing, data entry and fee schedules SDG&E will provide an update once negotiations are completed

8. SoCalGas Leveraging as of May 31, 2009 SoCalGas continues to meet with several non-IOU utilities that provide electric and water services to SoCalGas customers to identify opportunities to leverage one another’s low-income energy efficiency programs SoCalGas and Imperial Irrigation District (IID) have completed an agreement to administer low-income services for SoCalGas LIEE measures and the IID Residential Energy Assistance Program Upon installation of measures, SoCalGas will invoice IID for the proper measures and fees

9. SoCalGas Leveraging SoCalGas continues to work with Burbank Water & Power on an agreement to provide low-income measures to customers who reside in their over- lapping territories This agreement will provide customers with a comprehensive bundle of measures including gas, electric and water In May, SoCalGas met with Pasadena Water & Power (PW&P) to identify opportunities where both utilities could serve their joint low-income customers at the same time SoCalGas would provide low-income energy efficiency measures to customers who reside in their overlapping territories

10. SoCalGas Leveraging SoCalGas has initiated talks with the Los Angeles Department of Water and Power (LADWP), Glendale Water and Power, the Housing Authority of the City of Los Angeles (HACLA), City of Anaheim, Central Basin Municipal Water District, Los Angeles County and others to identify opportunities to reduce costs and leverage energy efficiency and water conservation efforts

11. Integration – SDG&E - May 31, 2009 SDG&E received referrals from the Customer Call Center (CCC) and the LIEE program to achieve the following CARE enrollments: 1,145 enrollments from the CCC 276 enrollments through LIEE SDG&E has entered into a contract with the contractor responsible for the Energy Efficiency Mobile Home program to also provide all LIEE measures to LIEE eligible customers. This should expedite the treatment of LIEE homes in mobile home parks

12. Integration – SoCalGas - May 31, 2009 SoCalGas received referrals from the CCC and the LIEE program to achieve the following CARE enrollments: 5,161 enrollments from the CCC 1,112 enrollments through LIEE

13. Whole Neighborhood Approach

14. Whole Neighborhood Approach – SDG&E SDG&E’s Whole Neighborhood Approach (WNA) was developed in early 2009 using Census and PRIZM code data to identify neighborhoods that have a high potential for LIEE eligibility To contact these potential customers, SDG&E is implementing a comprehensive direct marketing plan which will includes direct mail, automated outbound calling and door-to-door canvassing This three tiered approach is designed to heighten program awareness and generate referrals from the customers targeted to be served

15. Whole Neighborhood Approach – SDG&E Whole Neighborhood Approach San Diego Gas & Electric May 2009 Neighborhood (County, Zip code, Zip+7 etc.) Targeted 1 Total Residential Customers 2 Total Estimated Eligible 3 Total Treated 2002-2008Total Treated YTD Spring Valley (zip code 91977-40) 370 198 108 50 Spring Valley (zip code 91977-41) 523 294 170 73 El Cajon (zip code 92020-50) 447 264 204 2 El Cajon (zip code 92020-54) 370 215 51 12 El Cajon (zip code 92020-61) 410 198 182 1 El Cajon (zip code 92020-66) 418 218 148 2 El Cajon (zip code 92020-74) 530 208 140 1 El Cajon (zip code 92020-76) 537 251 179 6 El Cajon (zip code 92021-47) 472 231 136 8 El Cajon (zip code 92021-55) 408 145 95 4 El Cajon (zip code 92021-56) 312 118 76 11 El Cajon (zip code 92021-61) 429 236 212 7 El Cajon (zip code 92021-68) 555 321 326 44 Fallbrook (zip code 92028-31) 429 226 114 3 Fallbrook (zip code 92028-32) 374 188 44 5 Lakeside (zip code 92040-17) 177 50 9 4 San Marcos (zip code 92078-36) 318 91 37 52 San Marcos (zip code 92078-37) 491 237 132 14 San Diego (zip code 92101-67) 763 228 - 5 San Diego (zip code 92101-68) 575 229 3 19

16. Whole Neighborhood Approach – SoCalGas SoCalGas’ WNA was developed using Census and PRIZM code data along with CARE status, climate zone and Zip 9 information to identify neighborhoods that have a high potential for LIEE eligibility The initial data query excluded any homes that had previously received LIEE measures or that fell outside the targeted “neighborhood”

17. Whole Neighborhood Approach – SoCalGas SoCalGas worked with Community Action Partnership of Orange County (CAPOC) to identify 1,084 potential LIEE customers CAPOC used this data for a “Weatherization Walk” event, sponsored by Senator Lou Correa, to canvass the targeted neighborhood This event produced 6 enrollments for the LIEE program SoCalGas sponsored a WNA with Avalon-Carver and Reliable Energy on May 2 nd The defined “neighborhood” identified 3,008 potential LIEE customers in Wilmington Marketing and outreach in the neighborhood resulted in 261 enrollments and 55 same-day appointments for primary weatherization services SoCalGas sponsored a WNA with The East Los Angeles Community Union (TELACU) between May 14 th – May 19 th 878 potential LIEE customers were identified in La Habra Marketing and outreach resulted in 78 enrollments and 21 same-day appointments for primary weatherization

18. Whole Neighborhood Approach – SoCalGas Whole Neighborhood Approach Southern California Gas Company May 2009 ABCDE Neighborhood (County, Zip code, Zip+7 etc.) Targeted Total Residential Customers Total Estimated Eligible Total Treated 2002-2008 Total Treated YTD Anaheim (zip code 92801) – CAPOC 1,811 1,084 896 Wilmington (zip code 90744) – REMCO 6,994 3,008 259261 La Habra / La Habra Heights (zip code 90631) – TELACU 1,234 878 5278

19. WeCARE Updates

20. WeCARE Events – SDG&E SDG&E partnered with the California Public Utilities Commission (CPUC) and the Urban League of San Diego and Workforce Partnership to assist over 5,000 local residents at the San Diego Career Opportunity Exchange and WeCARE California Resource Fair Pre-event coverage included an article in the San Diego Union Tribune, a “Community Spotlight” interview to discuss the event on SignOnRadio, public service announcements on several radio stations, flyers which directed customers to a new website for more information about WeCARE and postcards mailed to customers identified as having a high potential for CARE eligibility

21. WeCARE Events – SDG&E Event day media coverage included live interviews during the morning newscasts inviting viewers to the event, television coverage by KBNT 17 Univision, KGTV 10 ABC, KNSD NBC, Fox 5 San Diego, Urban Broadcast News Network, Radio Latina, Frontera Newspaper and many more The event targeted job seekers and featured information about customer assistance programs such as CARE, LIEE and bill assistance Local community based organizations (CBOs) and local companies also attended to create a “one-stop shop” for employment, financial and community services and aid

22. WeCARE Events – SDG&E 22 CBOs participated and sponsored by SDG&E 5,000 attendees; 1,500 questions addressed at SDG&E’s Customer Assistance booth; 1,200 Home Energy and Water-Saving Kits given away; 175 CARE applications received; 84 CARE enrollments achieved; 61 CARE re-certifications achieved; 188 LIEE referrals received with 134 eligible; and 2 FERA enrollments achieved

23. SoCalGas partnered with the CPUC, PG&E, SCE, LADWP, IID and local CBOs in a week long series of resource fairs that featured information about CARE and LIEE customer assistance programs as well as financial and community services Pre-event efforts included meeting with elected officials; newspaper, radio and TV ads in selected markets; press releases, media interviews, passing out flyers and postcards and teaming with key non- profit organizations to ensure all customer in need could receive assistance as soon as possible WeCARE Events - SoCalGas

24. SoCalGas participated in several WeCARE events: April 20 th - WeCARE California Bakersfield Resource Fair was attended by Commissioner Dian Grueneich, local politicians and executives from SoCalGas, PG&E and SCE Approximately 600 residents attended and received information on the utility assistance programs April 24 th - WeCARE California Los Angeles Resource Fair was attended by the CPUC, executives from LADWP, SoCalGas and the Los Angeles Unified School District Approximately 1,000 residents attended and received information on the utility assistance program April 25 th WeCARE California El Centro Resource Fair and Imperial County’s Children’s Fair was attended by the CPUC, IID and SoCalGas Over 20,000 residents from nearby communities attended Attendees received information and assistance on utility programs, personal finances, and a myriad of social programs from over 80 exhibitors Local television stations aired the event during their morning and evening broadcasts and included SoCalGas’ website information to assist customer in obtaining information on all of SoCalGas’ programs and services WeCARE Events - SoCalGas

25. CARE Updates

26. CARE Program Enrollments/Goals 2007 – 2011 as of May 31, 2009 20072008200920102011 Enrollment Goal* 260,676 289,648314,671 Enrolled 229,759 241,196 252,027 SDG&E.*Revised enrollment numbers to reach the Commission ordered goal of 90% penetration

27. CARE Program Enrollments/Goals 2007 – 2011 as of May 31, 2009 20072008200920102011 Enrollment Goal* 1,515,0361,576,8271,623,953 Enrolled1,332,6141,435,398 1,493,227 SoCalGas.*Revised enrollment numbers to reach the Commission ordered goal of 90% penetration

28. CARE Enrollments & Penetration Rates as Of May 31, 2009

29. CARE Outreach Activities for May – SDG&E Provided information about SDG&E’s low-income programs at the following events: Healing Arts Festival Native American Cultural Festival “Even Start” Weekly Literacy Class “Second Chance” Community Resource Fair San Diego “Community Cares” Information Fairs SDG&E Lighting Exchange, Energy & Water-Saving Kit Giveaway Events

30. CARE Outreach Activities for May – SoCalGas Provided information about SoCalGas’ low-income programs at the following events: Sabor a Mexico, Anthony Community Center City of La Habra Prayer Breakfast Riverside County Economic / Workforce Development Management Briefing City of Bradbury May Day Emergency Preparedness Fair Neighborhood United KMVN-FM Exitos 93.9 – Radio interview with Host Juan Gonzalez Senior Center Open House in La Puente “An Answer to a Weak Economy” event Calexico Mayor’s Seminar for Customers in Danger of Foreclosure Literacy, Art, Culture, Education & Recreation (LACER) Afterschool Program 15 th Annual Senior Information and Referral Fair Covina Health & Safety Fair City of Gardena Environmental Fair

31. 2009 Program Updates Detailed information about the WeCARE and other outreach efforts and about CARE and LIEE program achievements can be found in SDG&E’s and SoCalGas’ Monthly Reports