1. Session #41 Unlocking the Potential of Direct Loan Reports Julie Aloisio Barbara Davis Allison Richards

2. 2 We Will Cover: The Lineup – Available Direct Loan Reports Just the Facts – Setting Report Options and Accessing Reports Searching for Clues – On the Case with Direct Loan Reports Mystery Solved – Locking Up the Case

3. 3 We Will Learn: What Direct Loan reports are available Where to get them When and how frequently reports are received Why this information is useful to school processing How the reports can assist in issue identification and the recon/closeout process

4. 4 The Lineup Direct Loan Reports – The What, Where, When, Why, and How

5. 5 30 Day Warning What – Unbooked Loans/MPNs When - Monthly Where – SAIG or COD Web Why – Identify and Resolve Unbooked Loans on COD 1

6. 6 Inactive Loans What – Inactive Loans When - Monthly Where – SAIG or COD Web Why – Identify Inactive Loans that should be active or vice versa 2

7. 7 Funded Disbursement Listing What –Funded disbursements for that day When – Daily, as needed Where – SAIG or COD Web Why – Identify disbursements used in funding calculation 3

8. 8 Pending Disbursement Listing What –Pending disbursements for that period When – Weekly Where – SAIG or COD Web Why – Identify disbursements to be used in funding calculations 4

9. 9 School Account Statement What –Cash and Loan Summary and Detail When – Monthly Where – SAIG only Why – Reconcile with school data 5

10. 10 Duplicate Student Borrower What –List of students at your school with awards at another school When – Monthly Where – SAIG and COD web Why – Identify potential overawards 6

11. 11 SSN/Name/DOB Change What –List of individuals at your school with identifier changes When – Weekly Where – SAIG and COD web Why – Monitor changes & prevent rejects 7

12. 12 MPN Discharge Report What –List of MPNs inactive due to discharge When – Weekly Where – SAIG and COD web Why – Identify MPNs no longer available for linking 8

13. 13 9 Expired MPN Report What –List of MPNs that have expired When – Weekly Where – SAIG and COD web Why – Identify MPNs no longer available for linking

14. 14 10 MPN Due to Expire Report What –List of MPNs about to expire When – Monthly Where – SAIG and COD web Why – Identify MPNs that will be expiring in next 60 days

15. 15 Direct Loan Rebuild What –Detailed origination and disbursement data on COD When – As Needed Where – SAIG Why – Rebuild lost DL data

16. 16 School Monitoring Email Report What – Information on: –Unbooked Loans (DL only) –Unsubstantiated Funds (DL and Pell) –POP (Pell only) When – Weekly, as needed Where – Email from COD Customer Service Why – Alerts schools to potential processing issues

17. 17 School Monitoring Email Report 11

18. 18 School Monitoring Email Report 11

19. 19 Direct Loan Servicing Reports What – Reports covering: –Entrance Counseling –Exit Counseling –Delinquency –Portfolio When – as needed Where – DL Servicing Website Why – To monitor borrower activity at DL Servicing

20. 20 Detailed Exit Counseling by Date 12

21. 21 The Lineup: More Information COD Technical Reference Volume 6 Section 8 COD Customer Service COD Website Direct Loan Servicing School Services Direct Loan Servicing website

22. 22 Just The Facts Setting DL Report Options and Accessing Reports

23. 23 Setting Report Options in COD https://cod.ed.gov

24. 24 Setting School Account Statement (SAS) Options

25. 25 Accessing Direct Loan Reports Online Accessed through COD Website –Opens in new window –Pop up blockers must be turned off Users can continue working in the COD web and in reports –Users must log out of both sites separately

26. 26 Accessing DL Reports Online

27. 27 Direct Loan Newsbox

28. 28 Viewing/Selection Options

29. 29 Viewing/Selection Options

30. 30 Accessing DL Servicing Reports Online FAA login through the COD website Users can continue working in COD and the Servicing websites as needed

31. 31 Accessing DL Servicing Reports

32. 32 Accessing DL Servicing Reports

33. 33 DL Servicing Report Choices Choose by main campus or branch Select date range/or predefined date range

34. 34 Searching for Clues – On the Case with Direct Loan Reports

35. 35 How can I determine if a student identifier has been changed on COD? The Case of Mistaken Identity CASE FILE ?

36. 36 Mistaken Identity Change sent by my school: –Common Record Acknowledgment Change sent by my school or another school: –SSN/Name/DOB Change Report

37. 37 Mistaken Identity 7

38. 38 Mistaken Identity How do I use this information? –Monitor identifier changes made by my school –Update my school records to prevent future rejects CASE FILE Case Closed

39. 39 The Case of the Unbooked Loan How can I determine what piece is missing to book a loan? How can I determine why an MPN is not linked to available loans? CASE FILE?

40. 40 Unbooked Loan/MPN Issues Where should I look? –30 Day Warning –School Account Statement –MPN Reports (Discharge, Expired, Due to Expire)

41. 41 1 Unbooked Loan/MPN Issues Pieces Needed by COD to Book a Loan

42. 42 1 Unbooked Loan/MPN Issues Unlinked MPNs

43. 43 5f Unbooked Loan/MPN Issues: SAS Unbooked Amounts Missing MPNs

44. 44 9 Unbooked Loan/MPN Issues: Expired MPN Report Expired MPNs Not Available for Linking

45. 45 10 Unbooked Loan/MPN Issues: MPNs Due to Expire Report MPNs Available for Linking

46. 46 Unbooked Loan/MPN Issues How do I use this information? –Look for: Pieces missing to book the loan MPNs without origination records Unbooked Loan Amounts MPNs still available for linking –Send in additional data or MPN to book the loan CASE FILE Case Closed

47. 47 The Case of the Cash Balance Why does my school have an Ending Cash Balance (ECB) at the end of each month? CASE FILE?

48. 48 Ending Cash Balance (ECB) Where should I look? –School Account Statement (SAS) –Pending Disbursement Listing –School Records

49. 49 5 ECB: SAS Cash Summary Do the totals match school records? Can you explain the ECB?

50. 50 5d ECB: SAS Cash Detail Match School Records? Timing Differences?

51. 51 5e ECB: SAS Disb Detail Match School Records? Any Unbooked ? Timing? Missing Data?

52. 52 ECB: SAS (Alternate Formats) 5g Fixed Length Unformatted

53. 53 5h 5i 5j ECB: SAS (Alternate Formats) Fixed Length Formatted in Excel

54. 54 5k Booked Unbooked ECB: SAS (Alternate Formats) Fixed Length Formatted in Excel

55. 55 ECB: Pending Disb Listing 4 Pending Disbs that Should be Actual? Disbs that Should be Reduced to Zero?

56. 56 ECB: School Records Compare Business Office to Financial Aid Office Look for: –Disbursements or Adjustments on one system but not the other –Funds in one year but used for disbursements in another –Other issues

57. 57 ECB How do I use this information? –Look for: Reconciling differences Outstanding rejects or unbooked Reasons for Ending Cash Balance –Resolve all issues prior to the next run of the SAS CASE FILE Case Closed

58. 58 Mystery Solved - Locking up the Case

59. 59 We covered: The What, Where,When,Why, and (most importantly) the How of Direct Loan Reports

60. 60 For More Information: COD Technical Reference Volume 6 Section 8 COD Website Reports Link (Services Menu) Direct Loan Servicing Website

61. 61 Other Sessions: #40 – A Direct Loan Primer #42 – What’s New in Direct Loans for 2008-2009 #24 – COD Web Hands On #4 – Title IV Funding to Schools: From COD Through GAPS

62. 62 Contact Information We appreciate your feedback and comments. We can be reached at: Julie.Aloisio@ed.gov Barbara.Davis@ed.gov Allison.Richards@ed.gov

63. 63 Questions ?