1. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App

2. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App

3. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App Team Thr ee

4. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App Team Three

5. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App Team Three

6. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App Team Three

7. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App Team Three

8. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App Team Three

9. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App Team Three

10. Tufts University Medical School Final Project Mobile User Experience Psychiatric Clinic App Team Three How app addresses needs: 1)Patients will satisfy their need of communication 2) Doctors will satisfy their need of information to evaluate the medication effectiveness and follow up on it. 3) Both will save time and we’ll avoid to be too impersonal.

11. App Concept Presentation Mobile Health Design June 5th, 2013 Joelle, Sami, Sue, Toby

12. Organization & Goals Organization/context: a hospital system with outpatient clinics Widespread, relatively quick adoption Connect with patient EHRs Institutional support Strong need for improved efficiency within this setting Goals: To improve the efficiency and quality of the time spent during the patient/provider interaction Streamline communication Enhance patient satisfaction, adherence to treatment/care and retention Improve patient health outcomes

13. What does it do? Complete/submit medical history/insurance forms via app Submit, in advance, specific questions to discuss during appointment Record visit on audio via the app Store and set reminders referral information and future appointments Receive reminders on when to take medication Listen to/read personalized health related articles Receive alert if doctor is running late Photo of patient in e-file

14. Who does it benefit and how? Patient: Can prepare in advance for visit and plan ahead Feel well-informed, organized and satisfied about their visit Better health outcomes Doctor/Clinic: Lower no-show rates and and lower costs Higher job satisfaction for doctors Efficient use of doctor's time Both: Improve doctor/patient relationship Better communication

15. Target audiences, audiences' needs, and how the app addresses them Want to... o streamline & speed up visit o feel like they have a relationship w/ doc o feel prepared for visit, get most out of limited time w/ doc App helps by... o saving time (fill out history, concerns before arriving) o building relationship (put faces to names, get on same page re. treatment goals) o compiling concerns & questions before visit Target audience: Patients in the hospital system

16. Target audiences, audiences' needs, and how the app addresses them Want to... o minimize no-shows o improve patient health outcomes o improve physician satisfaction w/ workplace, caseload, workflowost out of limited time w/ doc App helps by... o engaging patients in their treatment, making them feel like more than just a medical record number o educating patients about their diagnoses o building provider-consumer relationships Target audience: Other hospital-based clinics

17. App Concept Presentation Mobile Health Design June 5th, 2013 Joelle, Sami, Sue, Toby

18. Organization & Goals Organization/context: a hospital system with outpatient clinics Widespread, relatively quick adoption Connect with patient EHRs Institutional support Strong need for improved efficiency within this setting Goals: To improve the efficiency and quality of the time spent during the patient/provider interaction Streamline communication Enhance patient satisfaction, adherence to treatment/care and retention Improve patient health outcomes

19. What does it do? Complete/submit medical history/insurance forms via app Submit, in advance, specific questions to discuss during appointment Record visit on audio via the app Store and set reminders referral information and future appointments Receive reminders on when to take medication Listen to/read personalized health related articles Receive alert if doctor is running late Photo of patient in e-file

20. Who does it benefit and how? Patient: Can prepare in advance for visit and plan ahead Feel well-informed, organized and satisfied about their visit Better health outcomes Doctor/Clinic: Lower no-show rates and and lower costs Higher job satisfaction for doctors Efficient use of doctor's time Both: Improve doctor/patient relationship Better communication

21. Target audiences, audiences' needs, and how the app addresses them Want to... o streamline & speed up visit o feel like they have a relationship w/ doc o feel prepared for visit, get most out of limited time w/ doc App helps by... o saving time (fill out history, concerns before arriving) o building relationship (put faces to names, get on same page re. treatment goals) o compiling concerns & questions before visit Target audience: Patients in the hospital system

22. Target audiences, audiences' needs, and how the app addresses them Want to... o minimize no-shows o improve patient health outcomes o improve physician satisfaction w/ workplace, caseload, workflowost out of limited time w/ doc App helps by... o engaging patients in their treatment, making them feel like more than just a medical record number o educating patients about their diagnoses o building provider-consumer relationships Target audience: Other hospital-based clinics

23. Katia Miller, Kim Paull, & Liz Rafferty IMPROVING PATIENT-DOCTOR COMMUNICATION

24. GOALS To improve communication between the doctor and patient.

25. ORGANIZATION A community health center or big nutritional system (wondering if the class has any suggestions)

26. WHAT DOES IT DO  Allows patients to engage with their doctor; lists commonly asked questions and allows them to pick and discuss more of.  Provides answers to FAQS or tailored specific to what the patient is coming in for.  Allows them to ask their own questions.

27. WHO BENEFITS Doctor, patient and administrative staff.

28. Less time or more time for other things. Patient gets their questions answered. Administrative can also benefit because they will be asked fewer questions. HOW DO THEY BENEFIT

29. Less engaged patients Patients with chronic conditions Average person who may have questions but not necessarily be likely to ask them in person TARGET AUDIENCE

30. Suggestions about what questions would be helpful to ask. Not time intensive, part of the waiting room routine. TARGET AUDIENCE NEEDS

31. HOW APP ADDRESSES NEEDS Level of comfort for patients who are unsure how to ask questions and what questions to ask. Works seamlessly with the waiting room routine. Integrating it into the visit, here are the questions some people ask and what to consider. Once you go into the visit, it can integrate with the EHR. Eg. Given your blood pressure is x-level ask if a drug intervenes with... Provides you with questions when you need to ask them.