1. Fuel Pump Manufacturers Council – March 16, 2010 1 March 16, 2010 Chicago

2. Fuel Pump Manufacturers Council – March 16, 2010 2 Agenda Welcome, New MemberSteve Minutes / Anti-trustSteve/Chris Operating PrinciplesSteve/Chris Media / Web SiteChris ASE Test WorkshopChris Digital Diagnostic TreeChris/Jeff Returns trackingSteve/Chris Training VideosTraining Video Committee CountermatTom Timing Belt ManualSteve Association UpdateTheresa OptiCatBrad Duncan, OptiCat New BusinessSteve

3. Fuel Pump Manufacturers Council – March 16, 2010 3 Anti-Trust Guidelines It is the unqualified policy of the Motor & Equipment Manufacturers Association to conduct its operations in strict compliance with the antitrust laws of the United States. MEMA's antitrust policy prohibits any discussions which constitute or imply an agreement or understanding concerning: 1) prices, discounts, or terms or conditions of sale; 2) profits or profit margins or cost data; 3) market shares, sales territories or markets; 4) allocation of customers or territories; 5) selection, rejection or termination of customers or suppliers; 6) restricting the territory or markets in which a company may resell products; 7) restricting the customers to whom a company may sell; or 8) any matter which is inconsistent with the proposition that each manufacturer, wholesaler and distributor must exercise its independent business judgment in pricing its services or products, dealing with its customers and suppliers and choosing markets in which it will compete.

4. Fuel Pump Manufacturers Council – March 16, 2010 4 FPMC Mission Statement To reduce warranty on fuel handling products to acceptable levels within the industry by providing professional technicians and DIY installers with the resources, tools and information to more effectively diagnose and service automotive fuel systems

5. Fuel Pump Manufacturers Council – March 16, 2010 5 Media AutoInc February article – quote by Steve News release on new leadership picked up by several industry publications –AftermarketNews –SearchAutoParts.com –NPR –SiloBreaker –USAToday –AutoWarranties.com –Reuters

6. Fuel Pump Manufacturers Council – March 16, 2010 Media News release on US Motor Works picked up by several industry publications –AftermarketNews –SearchAutoParts.com –GreenSheet 6

7. Fuel Pump Manufacturers Council – March 16, 2010 7 FPMC Web Site www.fuelpumpinfo.org Recent additions: –Article links (two recent news releases) –New member – US Motor Works –New tester link and brochure – Actron Additional information needed –Fuel system repair procedures –Fuel disposal procedures –TSB links –Hazardous material handling

8. Fuel Pump Manufacturers Council – March 16, 2010 8 FPMC Web Site Traffic

9. Fuel Pump Manufacturers Council – March 16, 2010 FPMC Web Site Point of Discussion – Member Links –Videos –Brochures –Marketing materials –Links to specific content Possible Pages –About Us / Members –About Us / Member Content (doesn’t exist) 9

10. Fuel Pump Manufacturers Council – March 16, 2010 ASE Test Workshop May 4-6 ASE headquarters near Dulles Engine Performance 15 or so participants Invitation for two FPMC members to participate Costs – flight, hotel, few meals ASE covers one dinner and three lunches 10

11. Fuel Pump Manufacturers Council – March 16, 2010 ASE Test Workshop Agenda –Fly in Monday evening –Tuesday 8:30-5:00, dinner provided –Wednesday 8:00-5:00 –Thursday 8:00-2:00 11

12. Fuel Pump Manufacturers Council – March 16, 2010 Digital Diagnostic Tree Carter used as basis To be available for anyone to use To be posted to Web site under Procedures 12

13. Fuel Pump Manufacturers Council – March 16, 2010 Returns Tracking* 20082009% Change % Returns (Sales)5.15.8414.5 % Returns (Units)2.5 2.687.2 * Based on same company data

14. Fuel Pump Manufacturers Council – March 16, 2010 14 Countermat Project Subcommittee – Tom, Jeff

15. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Committee members –Tom Thompson –Jeff Richardson –Joe Yoon –Stephen Carrier 15

16. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Original idea was for 6-7 separate videos of 10-20 minutes in length –Directed at the Technician for the most part We viewed the Federal Mogul training video and liked its concept and style –Video clips of 1-5 minutes each –Technician can view 1 or more clips at a time, then revisit later

17. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos We listed the topics that would incorporate the previous ideas with some new ones –Have streamed sequentially seven video clips –One set each for the jobber/counterman and the technician with appropriate subjects for each –The following slides will break out the subjects, content, duration and potential script writer for each value stream (jobber or technician)

18. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Jobber/ Counterman Video Clip 1 – Introduction - 2 mins – Script Writer Tom T –Video sponsored by FPMC –Designed to reduce industry warranty returns –Help Counterman identify Technician needs Clip 2 - Basic Overview - 3 mins – Script writer Joe Y –Return System –Returnless system – Mechanical –In-tank pumps (pump only and module) –In-line pumps –Diesel?

19. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Jobber/ Counterman Video Con’t Clip 3 – Things to watch for When Selling Fuel Pumps – 5 mins – Joe Y –Vin Code –Tank size (26 vs 30 vs 35 gal) –Is the vehicle out of gas? –Flex fuel app? –Wheel base –California emissions? Clip 4 – Recommended Additional Items to sell – 2 mins – TBD –Fuel Pressure Regulator –Strainer –Harness (if not included) –Tank Seal

20. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Jobber/ Counterman Video Con’t Clip 5 - Installation Advice – 5 mins – TBD –Clean the tank –Be sure you have the right pump for the technician (re-review the qualifiers) (list them all in the script) –Be careful not to break the fittings when connecting hoses –Look for dirty gas –Be sure the vehicle fuel lines are connected to the correct module lines (send and return) –Other

21. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Jobber/ Counterman Video Con’t Clip 6 – 10 mins - Things to watch for with Installer returns – 10 mins – Charley Gipe (Delphi) –This section is critical to reducing warranty returns from the tech to the jobber Ensure returning the correct pump to correct manufacturer regardless of what box it is in…look for mftr identification Cracked and broken parts Strainer filled with dirt Fuel module bucket containing dirt or sand Fuel Module beyond return date –Discolored bucket, strainer and rust, i.e. module is well over a year old Bent connector terminals Modified wiring Manufacturer date beyond warranty period

22. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Jobber/ Counterman Video Con’t –Clip 7 – Effect on the Industry – 2 mins – Tom T Industry value statistics Administration costs Time wasted Freight expense Product handling Environmental concerns

23. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Technician Video training –Clip 1 – Introduction - 2 mins – Tom T Same Intro as Jobber with slight modifications –Clip 2 – Basic Overview – 3 mins – Charlie Gipe Typical customer complaints –Pump does not run –Pump is noisy –Gas gauge does not read correctly –Gas gauge does not work –Hesitation –No start

24. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Technician Video training –Clip 3 – Electrical testing – 5 mins We have elected to use the script from the Carter Tech training Video on the Carter website video training script (Chris, can u insert that video clip in at this point for presentation at the Chicago meeting?) Voltage drop test etc –Clip 4 – Pressure and Flow – 18 mins We have elected to use the Lincoln video script for this section –Problem with the video is that technician needs to have a Mighty Vac in his shop in order to reap the most benefit from this video –Use the script to describe how to test pressure and flow with more conventional methods?

25. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Technician Video training Clip 5 – Repair Techniques – 10 mins – Jeff/Carter Trainer –Mechanicals –Pump replacement (on a stick) –Module installation Clocking Lockrings Ensure tank clearance Electrical Harness connection Gas tank R&R (Gas Caddy) Access Panels on certain models (W cars? Through the trunk?)

26. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Clip 5 Repair Techniques Con’t –Things to look for during installation Contamination requiring tank to be flushed Rust Ensure a new fuel filter/strainer is installed Inspect for leaks prior and post installation Install all parts in the box provided Inspect the filler neck for rust and holes Clip 6 - Tank Cleaning – 4 mins – Stephen Carrier –Mitchell manual and time allotted

27. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Clip 7 - Unique Product Features, Technical Service Bulletins, and conclude with Effects on the industry – 5 mins – Tom T –Utilize a combination of TSBs from the various members without endorsement –Unique product features Internal strainers? Harnesses for splicing to the vehicle body harness Fuel Vapor pressure sensor

28. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Effects on the industry –Industry Value statistics –Administration costs –Time wasted –Freight expense –Product Handling –Environmental concerns –Doing the job more than once Same as Counterman

29. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Format Warranty and the Industry Installation Advice Dealer Returns Analysis Sell up items Fuel Pump Selling Tips Basic Overview Introduction Tank Cleaning Product Features/TSB’s Repair Pressure and Flow testing Electrical Testing Basic Overview Introduction Tecnician Training (44 min)Jobber Training (29 min) 2 min 3 min 5 min 18 min 10 min 4 min 2 mins 2 min 3 min 5 min 2 min 5 min 10 min 2 min

30. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Summary –Location for shoot to be determined –Presenters need to be found and enlisted Technical trainers from council members? Professional actors Installers/technicians/Dealer Owners who are well versed and spoken Timing –Budget finalized and funds arranged by April 15 –Scripts done by June 18 –Accompanying PPTs by July 16 –Vehicle arranged, parts and equipment shipped to location by Sep 1 –Location shoot Sep 8-10 Setup Sep 8 Shoot Sep 9-10

31. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Parts –Committee to identify parts list –May require presenters or experts to select parts Committee Meetings –Requires Tri-weekly/monthly update committee meetings now until shoot date 31

32. Fuel Pump Manufacturers Council – March 16, 2010 32 Training Videos Facility Option 1 –Northwood University recording studio –Midland, Mich. –Available for one day –$2,500 –Will own the videos –Northwood will have rights to use as part of its curriculum –Facility capabilities limited

33. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Facility Option 2 –AVI (Automotive Video Inc.) –$12,000 quote –Offer exactly what is needed –Promotional opportunities Three Web sites Presentation at Training Event in Las Vegas 33

34. Fuel Pump Manufacturers Council – March 16, 2010 Training Videos Recommendation Committee believes that AVI would probably do the best job in producing these videos –# 1 choice depending on cost If cost prohibitive, will seek out a community college with both Automotive and Video production to see if this works Contact John Passante at Speed Channel Northwood would be the last choice

35. Fuel Pump Manufacturers Council – March 16, 2010 35 Association Update Know Your Parts OptiCat/Free-Cat Partner Programs –Experian credit reporting services –Experian VIO data –Activant Vista POS data –OE application/parts data (coming soon) Brake Manufacturers Council

36. Fuel Pump Manufacturers Council – March 16, 2010 36 New Business Year end Warranty rate report –Send warranty rates to Chris G Preferably % of units and dollars Need to be reported accurately or our goal is diminished 3 Year Plan Review / Update

37. Fuel Pump Manufacturers Council – March 16, 2010 37 2010 Meetings March 16 – Chicago ??? – Conference Call November 1 – Las Vegas