1. City of Toledo - Cityworks/GIS Asset Management Implementation Presenters Chad Johnson (GIS Specialist) Danielle Coats (GIS Administrator)

2. Presentation Goals To show how the City of Toledo is implementing GIS and Cityworks to improve asset management, provide transparency and improve communication, for both the employees of the city and our citizens.

3. Cityworks Team Core Team – Gina Green, Chad Johnson, Patty Lankey, Lindsey Danforth, Danielle Coats Support Team – Division Representatives – GIS editors for each division

4. History of Data Management/GIS in the City of Toledo HansenGIS Hansen and GIS Cityworks and GIS 1998201320012006

5. Primary Staffing and Users HansenGIS Hansen and GIS Cityworks and GIS 1 5 23 Core Team Core Users 15 >350 20 24

6. Deployment Strategy – Initial Plan Water Distribution & Call City Hall Sewers and Drainage Water Reclamation Water Treatment Create GIS and Assets from Scratch Basically created Cityworks templates from scratch Used existing GIS but redesigned database. Disregarded historical information but plan to incorporate some information at a later date. Used most of processes already created in Hansen

7. Water Distribution & Call City Hall Sewers and Drainage Water Reclamation Water Treatment Engineering Services Streets, Bridges And Harbor Citizen Complaint Web Portal Deployment Strategy – Current Currently designing and creating GIS assets. Currently designing Cityworks templates and processes. Currently developing requirements and cost analysis

8. Facilities Parks, Recreations and Forestry Environmental Services Code Enforcement Water Distribution & Call City Hall Sewers and Drainage Water Reclamation Water Treatment Engineering Services Streets, Bridges And Harbor Citizen Complaint Web Portal Deployment Strategy – Proposed

9. Citizen Complaint Web Portal Currently review and developing needs requirements Issues to consider – Cost – Maintenance of system – Staffing for addressing complaints – Processes/workflows need reviewed and adjusted to account for new system

10. Citizen Complaint Web Portal Assumed Benefits – Accurate and Timely information – Reduction in non-emergency 911 calls – Reduction in response times – Increased efficiency in dispatching field crews – Web-based system to empower citizens to initiate and track status of issues – Collaboration between City officials and Citizens

11. Improved Communication Field crews have access to issues as they are submitted (wireless laptops) Maps provide picture to crews, management, decision makers and citizens Information is now readily available to all employees regardless of where the service request or work order originated Relevant information is available 24/7 via web

12. Demo by Chad Johnson Cityworks Inbox GIS/Mapping – Push/Pull of information Call Center/Service Requests Work Orders Tracking Inventory Reporting