1. GPUG ® Summit 2011 November 8-11 Caesars Palace – Las Vegas, NV FIN05: Collections Management Overview Presented by: Howard Swerdloff Global Tower Partners

2. GPUG Summit 2011– Las Vegas www.gpug.com Workshop Description  This course will provide an overview of Collections Management within Dynamics- GP. By the end of this session, you should walk away with some ideas on how to use Collections Management in your business.

3. GPUG Summit 2011– Las Vegas www.gpug.com Agenda  What is Collections Management  Why implement Collections Management  Review what you can do with Collections Management?  Daily Procedures within Collections Management  Review how Collections Management helps you interface with your customers

4. GPUG Summit 2011– Las Vegas www.gpug.com What is Collections Management?  All about Cash Flow – Lifeline of any business  A process for collecting money  A tool to allow better communication with customers regarding balances  A means to quicker resolution of any invoicing disputes should they arise

5. GPUG Summit 2011– Las Vegas www.gpug.com Goals in Implementing CM  Improve Cash Flow  Reduce amount of bad debt  Make better credit decisions  Maintain good relationship with customers  Minimize workload in collecting money  Maintain a consistent process for collecting payments from customers

6. GPUG Summit 2011– Las Vegas www.gpug.com What can you do with CM?  Connect customers to credit managers  Maintain information about your customer’s preferences – How do they like to be contacted – What time zone are they in  Enter Customer Notes and Tasks  Send customized reminder and collection letters via e-mail  Review metrics like average sales per day or average number of days to collect payments

7. GPUG Summit 2011– Las Vegas www.gpug.com Defining Your Process  Aging periods (defined in Receivables Management) – Different aging periods generate different actions  Collection Levels – Not all unpaid amounts have the same urgency – Different balances can be handled differently  How do you currently collect money?

8. GPUG Summit 2011– Las Vegas www.gpug.com Where does CM fit in the Process?  Collections Management starts by establishing a foundation for the process – Custom Letters / e-mails – Customer Statements – Customer preferences – Credit Managers assigned to Customers – Collection levels based on amount outstanding – Collection Actions – Notes and Reminders

9. GPUG Summit 2011– Las Vegas www.gpug.com How do you collect your money?

10. GPUG Summit 2011– Las Vegas www.gpug.com Collection Actions  Send a copy of the invoice  E-mail a reminder  Make a phone call  Send a friendly letter  Place a follow up phone call  Send a 2 nd letter

11. GPUG Summit 2011– Las Vegas www.gpug.com Collection Actions  Grouped into categories – No category – Disputes – Promise to Pay – Special  Each type of action has a pre-defined number of days to trigger a follow up

12. GPUG Summit 2011– Las Vegas www.gpug.com Who do you apply actions to?

13. GPUG Summit 2011– Las Vegas www.gpug.com Following the Process

14. GPUG Summit 2011– Las Vegas www.gpug.com Adding Notes and Reminders

15. GPUG Summit 2011– Las Vegas www.gpug.com Keeping On Task

16. GPUG Summit 2011– Las Vegas www.gpug.com Letters, Statements and Invoices

17. GPUG Summit 2011– Las Vegas www.gpug.com Metrics

18. GPUG Summit 2011– Las Vegas www.gpug.com Metrics

19. GPUG Summit 2011– Las Vegas www.gpug.com Recap  Collections Management is a process  Tool to improve cash flow  Streamline workload related to collection of debt  Provides the ability to keep good customer relationships

20. GPUG Summit 2011– Las Vegas www.gpug.com Collections Management

21. GPUG Summit 2011– Las Vegas www.gpug.com Collections Management Overview Thank you for attending! Howard Swerdloff Global Tower Partners hswerdloff@gtpsites.com http://www.linkedin.com/in/hswerdloff