1. Welland Public Library 2010 In Review

2. 2 Welland Public Library Primary Roles Provide consistent reference & information services to all ages. Provide consistent reference & information services to all ages. The Welland Public Library supports and encourages life-long learning. The Welland Public Library supports and encourages life-long learning. The Welland Public Library provides popular materials and leisure reading opportunities for all ages. The Welland Public Library provides popular materials and leisure reading opportunities for all ages. The Welland Public Library is a child ’ s door to reading and the joy of learning The Welland Public Library is a child ’ s door to reading and the joy of learning The Welland Public Library is a community meeting place. The Welland Public Library is a community meeting place.

3. 3 Public Service Information Services Use of Public Internet : 200838,665 200938,948 201039,728

4. 4 Public Service Information Services Information Services Activities 200520092010 Telephone Reference616645524784 Reference & LHC questions123351127512081

5. Local History Questions A former player asked for help in tracing the establishment of the The Welland Sabres Jr. A Hockey Team A former player asked for help in tracing the establishment of the The Welland Sabres Jr. A Hockey Team A scuba diver encountered a wooden plank in the Welland Canal and challenged staff to determine the nature and origin of the structure A scuba diver encountered a wooden plank in the Welland Canal and challenged staff to determine the nature and origin of the structure A relative of former prominent Welland business man, Robert Turnbull, living in England wrote to inquire about his background A relative of former prominent Welland business man, Robert Turnbull, living in England wrote to inquire about his background A former Niagara College student who now lives in Nova Scotia wrote to ask us to replace his fraying newspaper copy of an article from 1899 entitled “The Loss of the Niagara”, a ship that went down at Long Point with all crew lost. A former Niagara College student who now lives in Nova Scotia wrote to ask us to replace his fraying newspaper copy of an article from 1899 entitled “The Loss of the Niagara”, a ship that went down at Long Point with all crew lost. A family member of a former Crystal Beach concession stand owner was located in through the local newspaper after the untimely death of the owner. A family member of a former Crystal Beach concession stand owner was located in through the local newspaper after the untimely death of the owner. 5

6. 6 The Virtual WPL Information Services 20092010 Visits to Website Retrieval from databases E-Books borrowed On-line Children’s e-Books accessed 61,66422,9981,3572,911110,529 63,257 63,257 2,303 2,303 9,667 9,667

7. 7 The Virtual WPL Circulation20092010 Remote Renewals Remote Holds Holds Notified by e-Mail Pre-Overdue Notices Number of 1 st Notices by e-Mail 17,12212,3632,1073,7372123,00715,580 4,610 4,6108,023139

8. 8 The Virtual WPL WPL Website Launched April 1, 2010 Over 37,000 visits in 9 months Over 37,000 visits in 9 months More than 21,000 people have visited the new website, viewing more than 92,000 pages More than 21,000 people have visited the new website, viewing more than 92,000 pages

9. 9 The Virtual WPL WPL Website Launched April 1, 2010 Top Pages viewed: About / Hours-Location About / Hours-Location Kid’s Space Kid’s Space E-Services/Databases-internet links E-Services/Databases-internet links About / Employment-Volunteering About / Employment-Volunteering E-Services / e-Books E-Services / e-Books About / How-to-use-the-library About / How-to-use-the-library E-Services / Local History-Genealogy E-Services / Local History-Genealogy

10. 10 The Virtual WPL WPL Website …and did you know? 58% of our visitors use a search engine to find our website. 58% of our visitors use a search engine to find our website. Google is the search engine of choice by 47% of our visitors Google is the search engine of choice by 47% of our visitors 28% of our visitors come to our site directly, as a favourite or shortcut 28% of our visitors come to our site directly, as a favourite or shortcut

11. 11 The Virtual WPL WPL Website …and more trivia about our virtual users 55% of our visitors use a cable connection, with 29% using DSL 55% of our visitors use a cable connection, with 29% using DSL Dial-up is used by 2.5% of our visitors Dial-up is used by 2.5% of our visitors More than 36,000 of our visits originated in Canada, and over 800 came from the U.S. More than 36,000 of our visits originated in Canada, and over 800 came from the U.S.

12. 12 The Virtual WPL WPL OPAC OPAC has had over 29,000 visits in 2010 OPAC has had over 29,000 visits in 2010 Majority of visits to the OPAC (over 78%) come from our website Majority of visits to the OPAC (over 78%) come from our website Only 19% of the visits came directly from a favourite or shortcut Only 19% of the visits came directly from a favourite or shortcut

13. 13 Materials Expenditure 2009 2010 2009 2010 Books, audiovisual and electronic products $ 121,652 119,261 * McNaughton Book Lease/ SOMP 8,712 8,632 Electronic database subscriptions 22,329 25,533 Periodical subscriptions 7,253 8,255 * Including delivery charges

14. 14 Public Service Outreach/Volunteer Services 12 students and 14 adults volunteered at the Library for a total of 522.5 hours. Volunteers made 105 trips to deliver 1,204 books to 16 shut-ins.

15. 15 Public Service Outreach/Volunteer Services 29 book exchanges were made to 3 nursing homes and 4 daycare centres 1,151 items were loaned to these institutions.

16. 16 Circulation Functions Library Memberships 20092010 Adult10,64910,777 Children 3,561 3,561 3,575 3,575 Shut-ins 23 23 31 31 Seniors 823 823 868 868 Non-Residents 1,842 1,842 1,806 1,806

17. 17 Lending of Materials Main Library 20052010 % Change Adult Books 110,563124,209+12.3 Juvenile Books 51,68048,459-6.2 Language Books 7,0735,916-16.4 Magazines6,7397,902+17.3 Video/DVD48,25551,074+5.8 Sound Recordings 12,66413,383+5.7 E-games & E-books 02,648

18. 18 Overdues Overdues 20092010 Pre-Overdue Notices by Email 3,7378,023 Number of 1 st Notices Mailed 1,6231,526 Number of 1 st Notices Emailed 21139 Number of Users Billed 811760