1. Federal Acquisition Service U.S. General Services Administration GSA’s Comprehensive Travel, Employee Relocation and Transportation Solutions Rick Freda and John Blanchard Office of Travel and Transportation Services GSA Training Conference and Expo 2010 May 4-6, 2010

2. Federal Acquisition Service 2 Agenda  Overview  Size and Scope of Programs  Stakeholder Matrix  Center for Travel Management  Center for Transportation Management  Recap

3. Federal Acquisition Service 3 Overview  The Office of Travel & Transportation Services (T&T) offers government-wide solutions – using an integrated strategy  This saves customers time and money, by providing the subject matter expertise and contracting support so customers can stay focused on their mission  SCOPE: products and services to enable travel and transportation management at over 100 Agencies and Bureaus

4. Federal Acquisition Service  Programs vary in size, scope, and complexity:  Master Contracts that GSA manages for the entire government  Multiple Award Schedules – self serve  Requirements Contracts  Tender of Service Programs  T & T pillars of success  Access and availability  Ease of use  Leveraged buying  Data for information  Transparency and controls  Security

5. Stakeholder Matrix Customers CFO CIO Agency Travel and Transportation Professionals Federal Employees Partners GSA Management Office of Governmentwide Policy Congressional Affairs Public Affairs Oversight Congress OMB Industry Airlines Car Hotel Travel Agents Transportation Providers Relocation Providers Integrators Interested Parties Trade Associations Employee Unions Franchise Fund Centers DoD Press Taxpayer Voice of the Customer

6. Federal Acquisition Service 6 Who Buys from Us?  Varies by program  Agency decision makers  Federal Employees

7. Federal Acquisition Service 7 Center for Travel Management

8. Federal Acquisition Service 8  Integrated shared, government-wide, operational solutions  Core competency of products and services for federal employees to travel  Backbone is E-Gov Travel Service which tightly integrates air, hotel, car rental and per diem to the vouchering and reimbursement of travel  Programs are centralized, and are managed to support transparency and consistency  Buy once – share many  Due to this leveraged buy, business approach, the savings are significant - estimated $6B is saved annually with our airline program alone  If GSA did not provide these products and services customers would have to manage a stovepipe approach costing millions GSA Travel Programs

9. Federal Acquisition Service Operational solutions or “Programs” include  City Pair Airline Program  FedRooms ®  E-Gov Travel Service (ETS)  Travel Services Solution (TSS) schedule  Professional Development and Training  Travel Management Information Service

10. Federal Acquisition Service ETS2 coming in 2011  ETS2  Conduct an acquisition in 2010-11  Continue with a commercial solution  Emphasis on online optimization and usability  Continue to drive toward the managed / shared services model

11. Federal Acquisition Service 11 Center for Transportation Management

12. Federal Acquisition Service 12  Multiple business models strategically aligned for best business outcomes Employee Relocation Resource Center – Includes acquisition solutions for Home sales and Centralized Household Goods Traffic Management Programs (CHAMP) and other employee relocation services Transportation Management – Multi-modal freight management services Transportation Delivery Relocation Solutions Schedule 48 (TDRS MAS) GSA Transportation Programs

13. Federal Acquisition Service 13 Federal Strategic Sourcing Initiative (FSSI) – Express and Ground Domestic Delivery Service  UPS provides express air and ground service through a blanket purchase order agreement  Leverages the government’s buying power with volume discounts  Customers have access to quarterly business intelligence reports  Annual benchmarking study and high-level spend analysis  Over 60 federal agencies are current customers  Saved $47M in FY 09

14. Federal Acquisition Service Transportation Audits  Customers – all Federal Agencies including DoD  Congressionally mandated, independent auditing division  13M transactions annually - 98% processed electronically  Recovers over $12M annually

15. Federal Acquisition Service 15 For more information on the programs  www.gsa/travel  www.gsa/transportation  http://moveit.gsa.gov/tmss/tmss/  www.gsaAdvantage.gov

16. Federal Acquisition Service 16  Travel  Transportation Recap - Questions