1. BEST PRACTICE FOR REVENUE PROTECTION ACTIVITY UK Revenue Protection Association

2. BACKGROUND RP Code of Practice –Originally electricity only –Voluntary but supported by Licence Conditions –Review –Decision to ‘strip out’ guidance – Code to cover interactions between relevant parties and required performances –Decision for similar Code for gas Manual of Information and Guidance on RP Procedures and Practice –Originally just from RP Code - expanded to cover general practice/interpretation of legislation, etc. –To be UKRPA maintained

3. DISTINCTION Code –Governs relationships between parties –Some specific practices Manual –How to do the RP job

4. RP CODE Record keeping and reporting –By Suppliers and DNOs Priorities and timescales –Priorities A B and C –Response and resolution times 8 hours/20 days 21 days/40 days 90 days Vulnerable customers References

5. MANUAL CATEGORIES Code references Interpretations General guidance

6. CODE REFERENCES 4 (calculation of disputed units) 5 (recovery of costs) 9 (safety) 1 (supplier policy) 2,3,6 (investigation practice)

7. INTERPRETATIONS 2 (PACE) 5 (power to disconnect and cost recovery) 6 (Human Rights Act – warrants) 7 (Data Protection Act) Attachments (legal and regulatory provisions)

8. GENERAL GUIDANCE 2 (conduct of investigations) 3 (evidence) 8 (qualification and training) 9 (safety) 10 (sealing)

9. SMART METERS (new) Section 11 of the Manual –What is a smart meter? Position Paper –How smart meters may impact –New methods of interference –Features to assist RP activity

10. www.ukrpa.org Information Reporting facility Links