1. Interoperability Implementing the Lessons from Communicating in Crises “ Unifying communications for a safer response” www.npia.police.uk Detective Chief Superintendent NPIA Head of Strategic Operations Director, UK Multi-Agency Interoperability Programme Michael Hallowes

2. INVESTOR IN PEOPLE www.npia.police.uk Fennell Inquiry 1987 London Regional Resilience Report 2007 Pitt Review 2007 All hazards approach Victorian Bushfires Royal Commission 2009 Stockwell Shooting 2007 9-11 McKinsey Report

3. INVESTOR IN PEOPLE www.npia.police.uk “The capability of organisations or discrete parts of the same organisation to exchange operational information and use it to inform decision making.” “The capability of organisations or discrete parts of the same organisation to exchange operational information and use it to inform decision making.” Interoperability is…

4. INVESTOR IN PEOPLE www.npia.police.uk ● ● “Information is a basic human survival need” ● “No plan survives contact with the enemy” ● “Access to real time information to support real time decision-making” ● “What we carry into battle is what we fight with” ● “Necessary, sufficient and affordable” Principles

5. INVESTOR IN PEOPLE www.npia.police.uk Valuing the public “What is clear is that all the relevant statutory organisations have their emergency plans in place, as indeed do many of the large non-statutory institutions. These plans have been tested, practiced against and refined. However, the thread that links them all together is that in the event they proved service-specific, meeting the needs of the services, and lacked an outward focus that took into account the needs of their client groups. If the one achievement of the Assembly’s 7 July Review is to add an outward focus to emergency planning - to underscore the fact that responders are dealing with individuals not an ‘incident’, and that all services must work together for the public good - then we will have contributed to the protection of London, its residents and visitors.” …responders are dealing with individuals not an ‘incident’, and that all services must work together for the public good…

6. INVESTOR IN PEOPLE www.npia.police.uk “…Better technology can expand our capabilities and free our agents to spend their time where it is most valuable…” Secretary Janet Napolitano, US Department of Homeland Security Harnessing technology & Changing cultures

7. INVESTOR IN PEOPLE www.npia.police.uk Operational planning tools Working Strategy Information / Intelligence Received Action(s) & Contingencies Powers & Policy Tactical Options Threat Assessment Conflict Management Model Decision Making Model

8. INVESTOR IN PEOPLE www.npia.police.uk Decision “Golden Hour” Information Supply & Demand Time “Golden Hour”

9. INVESTOR IN PEOPLE www.npia.police.uk Information vacuum 7 July 2005 08:46 to 09:49 26 - 27 November 2008 London Mumbai

10. INVESTOR IN PEOPLE www.npia.police.uk i-Pod Generation Policing Vs Harnessing technology & Changing cultures

11. INVESTOR IN PEOPLE www.npia.police.uk ●Common TeTRa radio network ● Common TeTRa radio network ●National infrastructure ● National infrastructure ●Common talkgroups ● Common talkgroups ●Telephony,Point to Point, Direct Mode ● Telephony, Point to Point, Direct Mode ● Location ●Data ● Data

12. INVESTOR IN PEOPLE www.npia.police.uk Multi-Agency Airwave Interoperability PoliceSharersHailingTalkgroup IncidentCommandTalkgroup EmergencyServicesTalkgroup Inter-AgencyTalkgroup Multi- Agency Mutual Aid Talkgroups Police Mutual Aid Talkgroups

13. INVESTOR IN PEOPLE www.npia.police.uk Interim Bronze Interoperability Solution (I B I S ) Airwave 1,600 shared police 1,600 shared police handsets handsets Interoperable Voice Interoperable Voice Communication Communication Available since 2006 Available since 2006 Multi-Agency Airwave Interoperability “Unifying communications for a safer response”

14. INVESTOR IN PEOPLE www.npia.police.uk Business Rules PRACTICE ADVICE ON 2010 Standard Operating Procedure Guide on Multi-Agency Airwave Interoperability PRACTICE ADVICE ON 2009 Guidance on Multi-Agency Interoperability PRACTICE ADVICE ON 2010 Standard Operating Procedure Guide on Police to Police and Inter-Agency Airwave Interoperability

15. INVESTOR IN PEOPLE www.npia.police.uk Airwave interoperability between Agency commanders Operational Working Talkgroup(s) Command Talkgroup Voice Interoperability Talkgroup

16. INVESTOR IN PEOPLE www.npia.police.uk Capability requirements + + CommonOperatingPicture

17. INVESTOR IN PEOPLE www.npia.police.uk Other Responder Agencies Police Commander Fire Commander Ambulance Commander Public Media Event & Decision Logs MapsGIS Briefings & Updates C3i Voice Voice Messages Messages COMMON OPERATING PICTURE Still / Video Imagery PlansInformationIntelligenceHazards

18. INVESTOR IN PEOPLE www.npia.police.uk Delivering the requirements C4i C3i PlansInformationIntelligenceHazards

19. UK Interoperability Continuum

20. INVESTOR IN PEOPLE www.npia.police.uk Working in partnership Fennell Inquiry 1987 London Regional Resilience Report 2007 Pitt Review 2007 Victorian Bushfires Royal Commission 2009 Stockwell Shooting 2007 9-11 McKinsey Report ● Exchanging information to manage and minimise risk manage and minimise risk ● Collaborating to accelerate the pace of change the pace of change

21. INVESTOR IN PEOPLE www.npia.police.uk Questions

22. INVESTOR IN PEOPLE www.npia.police.uk Questions interoperability@npia.pnn.police.uk +44 20 7021 7028