1. Strategic Vision HEV Supports our vision Listen & Hear 2 Way Communication Mission & Core Values SMILT

2. Customer Expectations We give a lot – They expect a lot Mn/DOT is a Leader We Adapt, Learn and Imp rove

3. Challenges for 2010 $1.2 Billion in Projects Planning, Construction, Maintenance Modes Scrutiny from Customers Proactive Approach Use Experience and Best Practices

4. The Crosstown Project Peer Review Jean Wallace & Kevin Walker Peer Review and Implementation

5. I-35W/Highway 62 Crosstown Project Public Engagement Peer Review and Follow-Up

6. Peer Review Findings & Recommendations Related to Businesses Second project manager Quality of Life Web site/Weekly update Celebrate milestones – get businesses to help Be a good neighbor Talk with businesses early about impacts & schedule

7. I-35W/Highway 62 Crosstown Project Public Relations & Communications

8. Peer Review Recommendations Second project manager Steward process Web site/Weekly update Celebrate milestones Property damage Language translations

9. Social Media (e.g. Facebook & Twitter Minneapolis & Richfield Communication partners Address the differences in quality of life values Coordinate and communicate abrupt schedule changes Peer Review Recommendations

10. Freeway and ramp closures Detours Residential roadwork Noise and dust Access to businesses Driving directions Most Frequently Asked Questions

11. Residents/Motorists Richfield & Minneapolis Elected Officials Major sports team Metro Transit Businesses Ombudsman Schools Local events Stakeholders and Partners

12. Q&A? Thank you!

13. Minimize vs Mitigate Does Mitigate Mean Money? Businesses Like Money Set and Manage expectations Minimize means Reduce Impacts Engage Businesses & Communities Channel Creativity

14. Minimize/Mitigate/Initiatives D-6 – In this Together Community Relations Position Ombudsman Peer Review Report to Legislature – 2009

18. Sec. 2. [160.165] MITIGATION OF TRANSPORTATION CONSTRUCTION IMPACTS ON BUSINESS. (2) "substantial business impacts" means impairment of road access, parking, or visibility for one or more business establishments as a result of a project, for a minimum period of one month; and

19. Subd. 2. Business liaison. For such projects, the transportation authority shall designate an individual to serve as business liaison between the transportation authority and affected businesses. (b) The business liaison shall consult with affected businesses before and during construction to investigate means of mitigating project impacts to businesses. The mitigation considered must include signage. The business liaison shall provide information to the identified businesses before and during construction, concerning project duration and timetables, lane and road closures, detours, access impacts, customer parking impacts, visibility, noise, dust, vibration, and public participation opportunities.

20. Being a Good Neighbor People & Businesses Live Along our Projects Balance Mobility Thru a Corridor with Livability Around a Corridor Circle of Influence Good Faith Efforts

21. Being a Good Neighbor Who Are Our Neighbors? When Do We Engage Them? How Do we Engage Them? Share Best Practices

22. Drivers of Change Dot Business Impacts Many DOT Role includes Dealing with Impacts Legislative Attention & Action Managing Change for Ourselves Many Good Examples

23. Roles & Responsibilities Department Leadership Planning and Design Construction Team Contractors PACs / PR Managers Ombudsman We all Have a Role

24. Questions Thank you for your Participation