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an initiative of Regional Collaboratives as Catalysts for Quality Reporting and Improvement: Engaging Consumers Engagingly AHRQ September 15, 2009 Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org http://www.PartnerForQualityCare.org 1
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Quality Corp Mission To measure & improve the quality of health care in Oregon through collaboration
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Our strategy Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org http://www.PartnerForQualityCare.org 3
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Consumer Strategy: Help Consumers Understand –What is quality? –Why should you care? –What can you do to get it? Critical Principle: –Encourage use of comparative information & –Make consumers partners with their provider Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org http://www.PartnerForQualityCare.org 4
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Steps Recruit community “go to” partners –AARP Oregon –RWJF Consumer Voices for Coverage grantees – including Oregonians for Health Security and Oregon Action Establish a clear, aligned messages Develop a core set of materials (scientifically vetted and consumer tested) –Quality Action Packet with 5 inserts –Web Go where the partner wants to go
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Quality care is safe, it works, it’s tailored to you There are big variations in care quality You need to be informed and involved –Talk to your provider about what quality means for you –Do your part to stay healthy
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What’s quality/ How can you get it? How can you find trustworthy information on the web? Making the most of your medical appointments What is care that works? What is the right amount of care? How to avoid medication errors
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Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org http://www.PartnerForQualityCare.org 8
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Health Care Quality and Patient Safety 101 Building Skills Patients and Health Care Teams: Building Successful Partnership Lots of time for questions and sharing of experiences Modeling Behavior Patient/Provider skits – bad encounter / good encounter Facilitated debrief of the skits Re-enforcing Knowledge Who Wants to be a Quality Millionaire game show “What will you do next” table discussion Evaluation Questions from the PAM
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Have fun! The audience will do the work!
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A: Suck it up C: Work to improve things or find a new doc B: Stop going D: Nothing, it might get better 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Health Care Teams: What should you do if you don’t like your relationship with your doctor?
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Why do this? Consumers: “That’s what it’s all about” “I’m a consumer, too” is dead wrong The product is much better Wonderful unanticipated payoffs Keeps me humbled, stretched and engaged Partner for Quality Care is an initiative of the Oregon Health Care Quality Corporation http://www.PartnerForQualityCare.org http://www.PartnerForQualityCare.org 13
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Is it working? 300 Oregonians down, 3,400,700 to go. –Is it possible to change the culture? –Spread? Materials are wildly popular with all stakeholders. –Are they prompting conversations? Will this translate to looking at data?
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