2. 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Welcome to Who Wants to be a Millionaire Direct Sales Edition 50:50

3. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

4. © Mark E. Damon - All Rights Reserved A: DSRMAX930B: DSR209 D: HD does not exist 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Which of the following receivers is HD compatible? C: DSR505

5. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

6. © Mark E. Damon - All Rights Reserved A: Acknowledge, Respond, Question, Confirm, Check C: Respond, Confirm, Acknowledge, Question, Check B: Respond, Acknowledge, Question, Confirm, Check 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 What is the correct order of the consultative selling skills? D: Acknowledge, Question, Confirm, Respond, Check

7. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

8. © Mark E. Damon - All Rights Reserved C: DSR509 ONLY B: DSR207,530, DVR505 D: DSR505 ONLY 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 A: DSR209,505, DVR530 We currently sell the following receivers…

9. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

10. © Mark E. Damon - All Rights Reserved A: CFPPB: Credit Card D: Online Banking 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 What payment options are available to customers when purchasing equipment at the door? C: Credit Card and CFPP

11. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

12. © Mark E. Damon - All Rights Reserved A: It’s a warranty only C: C.R.T.C ChargeD: Receivers 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 What does the M.R.C. fee cover? B: Cost of providing service

13. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

14. © Mark E. Damon - All Rights Reserved C: $0.99 B: $1.99 D: $2.99 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 A: $2.49 Most individual Pick “n” Pay channels cost…

15. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

16. © Mark E. Damon - All Rights Reserved C: 1 receiver A: 2 receivers B: 4 receivers 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 The MRC charge applies to a maximum of… D: 6 receivers

17. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

18. © Mark E. Damon - All Rights Reserved A: Ultimate, Ttitanium, Platinum, Gold, Digital Favourites, Silver C: Ultimate, Titanium D: Ultimate 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Movies and Superchannels result in a price discount when combined with which packages? B: Ultimate, Titanium, Platinum, Gold

19. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

20. © Mark E. Damon - All Rights Reserved C: Gold Choice B: Ultimate Choice 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Our most popular package is… A: Silver Choice D: Digital Favourites

21. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

22. © Mark E. Damon - All Rights Reserved A: 60 daysB: Right at activation D: Before activation 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Upon activation, when will a customer see their first bill? C: 30 days

23. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

24. © Mark E. Damon - All Rights Reserved C: Take 1 channels are $2.49 – they can be all combined to form a Take 2 selection. B: Take 1 channels are $2.99 – they can all be combined to form a Take 2 selection. D: Take 1 channels vary in price – they cannot all be combined to form a Take 2 selection. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Which is true about Take 1 channels? A: Take 1 channels vary in price – they cannot all be combined to form a Take 2 selection

25. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

26. © Mark E. Damon - All Rights Reserved A: There’s more to an objection than what may be said. We need to say more to our customer. C: An objection is never the root cause. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 D: An objection is always the root cause. The objection is only the “tip of the iceberg” means… B: There’s more to an objection than what may be said. We need to ask more questions to determine the root cause.

27. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

28. © Mark E. Damon - All Rights Reserved A: 14-180 days, unlimited. C: 140 – 180 days, unlimited as long as there is 24 hours between the Seasonal Breaks D: 14 – 180 days, 5 Seasonal Breaks a year 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 B: 14 – 180days, unlimited as long as there is 24 hours between the Seasonal Breaks The timeframe and maximum amount of Seasonal Breaks a customer can have is…

29. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

30. © Mark E. Damon - All Rights Reserved C: 480 lines of information, comprised of 700 dots B: 1920 lines of information, comprised of 1080 dots D: 700 lines of information, comprised of 480 lines 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 A: 1080 lines of information, comprised of 1920 dots HD contains…

31. © Mark E. Damon - All Rights Reserved 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100

32. © Mark E. Damon - All Rights Reserved A: Create the Buy C: Proactively Delivery Value B: Build Relationship 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Which of the following is not an objective of the Sales Mindset. D: Create the Sale

33. © Mark E. Damon - All Rights Reserved YOU WIN $1 MILLION DOLLARS!

34. © Mark E. Damon - All Rights Reserved A: DSRMAX930B: DSR209 D: HD does not exist 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 C: DSR505 Which of the following receivers is HD compatible?

35. © Mark E. Damon - All Rights Reserved A: Acknowledge, Respond, Question, Confirm, Check C : Respond, Confirm, Acknowledge, Question, Check B: Respond, Acknowledge, Question, Confirm, Check 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 What is the correct order of the consultative selling skills? D: Acknowledge, Question, Confirm, Respond, Check

36. © Mark E. Damon - All Rights Reserved C: DSR505 ONLY B: DSR207,530, DVR505 D: DSR505 ONLY 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 We currently sell the following receivers… A: DSR209,505, DVR530

37. © Mark E. Damon - All Rights Reserved A: CFPP B: Credit Card D: Online Banking 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 What payment options are available to customers when purchasing equipment at the door? C: Credit Card and CFPP

38. © Mark E. Damon - All Rights Reserved A: It’s a warranty only C: C.R.T.C. ChargeD: Receivers 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 What does the M.R.C. fee cover? B: Cost of providing service

39. © Mark E. Damon - All Rights Reserved C: $0.99 B: $1.99 D: $2.99 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 A: $2.49 Most individual Pick “n” Pay channels cost…

40. © Mark E. Damon - All Rights Reserved C: Installation Charges A: Outlet ChargesB: Programming 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 The MRC fee applies to a maximum of… D: Installation and Outlet Charges

41. © Mark E. Damon - All Rights Reserved A: Ultimate, Titanium, Platinum, Gold, Digital Favourites, Silver C: Ultimate, Titanium D: Ultimate 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 B: Ultimate, Titanium, Platinum, Gold Movies and Superchannels result in a price discount when combined with which packages?

42. © Mark E. Damon - All Rights Reserved C: Gold Choice B: Ultimate Choice 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 A: Silver Choice D: Digital Favourites Our most popular package is…

43. © Mark E. Damon - All Rights Reserved A: 60 daysB: Right at activation D: Before activation 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 C: 30 days Upon activation, when will a customer see their first bill?

44. © Mark E. Damon - All Rights Reserved C: Take 1 channels are $2.49 – they can be all combined to form a Take 2 selection. B: Take 1 channels are $2.99 – they can all be combined to form a Take 2 selection. D: Take 1 channels vary in price – they cannot all be combined to form a Take 2 selection. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Which is true about Take 1 channels? A: Take 1 channels vary in price – they cannot all be combined to form a Take 2 selection.

45. © Mark E. Damon - All Rights Reserved A: There’s more to an objection than what may be said. We need to say more to our customer. C: An objection is never the root cause. 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 D: An objection is always the root cause. B: There’s more to an objection than what may be said. We need to ask more questions to determine the root cause. The objection is only the “tip of the iceberg” means…

46. © Mark E. Damon - All Rights Reserved A: 14-180 days, unlimited. C: 140 – 180 days, unlimited as long as there is 24 hours between the Seasonal Breaks D: 14 – 180 days, 5 Seasonal Breaks a year 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 The timeframe and maximum amount of Seasonal Breaks a customer can have is… B: 14 – 180days, unlimited as long as there is 24 hours between the Seasonal Breaks

47. © Mark E. Damon - All Rights Reserved C: 480 lines of information, comprised of 700 dots B: 1920 lines of information, comprised of 1080 dots D: 700 lines of information, comprised of 480 lines 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 A: 1080 lines of information, comprised of 1920 dots HD contains…

48. © Mark E. Damon - All Rights Reserved A: Create the Buy C: Proactively Delivery Value B: Build Relationship 50:50 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1 $1 Million $500,000 $250,000 $125,000 $64,000 $32,000 $16,000 $8,000 $4,000 $2,000 $1,000 $500 $300 $200 $100 Which of the following is not an objective of the Sales Mindset. D: Create the Sale