1. Survey123® System The Voice of your Customer

2. Are you managing a Resort, a city hotel or a cruise boat? Are you working in the marketing department of a Hotel? Are you responsible for the customer experience?

3. Would you like :

4. to have a continuous monitoring and performance assessment tool of your Hotel, based on international benchmarks? to know what your guests believe for the level of the services you offer? your guests to be able to express their complains directly to the management in order to take corrective action before they leave your Hotel?

5. With the Survey123 ® System you can!! With Survey123® System your guests can express their opinion through paper or online questionnaires even using their smartphones or tablets.

6. Elegant signs with QR codes placed in selected locations in your Hotel enable your guests to make their comments any moment they wish so. Their comments are automatically forwarded to the management of the Hotel by email or print out. Survey123® continuously monitors the performance of your Hotel per function and facility and keeps you informed.

7. 1) Carefully designed printed questionnaires in file format, covering all functions and infrastructures of your unit. 2) On line questionnaires per operation and infrastructure. Survey123 ® System consists of a combination of the following:

8. 4) Special OMR scanner, tablets and / or kiosks in prominent places and processing and presentation of satisfaction data management software. 3) Quality designed cards with QR Codes in strategic places of your unit for direct connection of your customers with online questionnaires.

9. How can I accomplish Survey123® System in my unit? Step 1 : We choose the questions included in the questionnaires through a specific list of questions. Step 2 : We design and print form questionnaires, upload to the Internet the online questionnaires and print cards with QR Codes for rooms and other facilities.

10. Step 4 : We are ready. Step 3 : Install the software and the OMR Scanner on your unit, train your staff in the handling system and the strategic objectives of Survey123® System …

11. Thank you! And now, your questions!!!