1. 1 NEIGHBOURHOOD MANAGEMENT DEVELOPMENT ORGANIZATIONS’ SYSTEMS AND EMPLOYMENT Michel BONETTI October 2006 Bit International Conference - Lisboa 2 & 4 October 2006

2. 2 Laboratoire de Sociologie Urbaine Génerative Research –generative analyses of urban social processes –social and symbolic meaning of environment –organization analysis –residents involvement processes –project management methodologies Consultancy for Local Authorities (Paris, Lyon, Marseille, Nantes, Toulouse,....) –Urban renewal schemes –Neighbourhood management projects –Residents involvement

3. 3 « o ambiente faz parte de nós próprios » Fernando Pessoa Meaning We build up the environment and the environment builds us up Consequence The environment is the basis for: –identity development –social integration –organization of the society

4. 4 NEIGHBOURHOOD MANAGEMENT 1.Generative approach of neighbourhood social processes 2.Neighbourhood management efficiency 3.Field of activity and Employment

5. 5 GENERATIVE APPROACH OF NEIGHBOURHOOD SOCIAL PROCESSES

6. 6 Neighbourhood social processes Social life Conflicts Vandalism Delinquency

7. 7 Generative approach Residents ways of life (social,cultural and economic factors) Urban and Architectural design Management of housing and the environment Housing and urban policies Social processes are generated by the interactions between :

8. 8 NEIGHBOURHOOD SOCIAL PROCESSES SOCIAL PROCESSES RESIDENTSSPACE POLICIESMANAGEMENT

9. 9 NEIGHBOURHOOD MANAGEMENT EFFICIENCY

10. 10 ORGANIZATIONS EFFICIENCY : Attention paid to the residents needs and claims Permanent diagnosis of the problems Fast interventions to solve the problems noticed Efficiency of the decision making processes Communication & cooperation between diverse departments

11. 11 Listening capacity to understand the residents demands Relationship with the residents Social conflicts solving Initiative capacity to solve new problems Development of residents social relationship MANAGEMENT AND EMPLOYEES SKILLS

12. 12 DEFICIENT MANAGEMENT EFFECTS Dirtiness and degradation of housing and its environment Misuse of the urban lay out and public facilities Disappearance of collective rules of behaviour Devalorization of the neighbourhood and its inhabitants « if local authorities don’t care for the citizens, the citizens will not care for their neighbouhood and for each other »

13. 13 NEIGHBOURHOOD MANAGEMENT PROJECTS GOAL : - Implementing a 3 years long projects to improve the neighbourhood management ORGANISATION : –Creating a Steering committee involving the diverse partners –Choosing a Project manager –Creating a management team –Developing the cooperation between local authority companies PROCESS : - Realizing a collective diagnosis of the problems involving diverse partners - Consulting the residents to know their priorities - Defining a strategy - Building up a scheme to improve the neighbourhood management - Implementing the scheme - Evaluation involving the residents each year - Adapting the scheme according to the evaluation outcome

14. 14 NEIGHBOURHOOD MANAGEMENT FIELD AND EMPLOYMENT

15. 15 Cleaning Collect of waste Building technical maintenance Heating, Lift, Water and Electricity systems maintenance Gardening Caretakers Social work Community development Education Sport Cultural activities A FULL RANGE OF PROFESSIONAL ACTIVITIES TO PROVIDE JOBS TO THE RESIDENTS :

16. 16 Average number of employees to manage a public estate including 1000 dwellings 1 housing manager 1 technical assistant 10 caretakers 5 gardeners 2 employees for street cleaning 2 employees for waste collecting The management of such an estate needs nearly 30 employees, among which :

17. 17 An innovative organization: Local associations for neighbourhood management Goal : to train and provide jobs to residents and to improve the neighbourhood management Types of jobs : caretakers, cleaning employees, gardeners, employees for technical repairs, etc… Examples : –Regie de quartier in Marseille 300 employees –ARRADEP in Lyon : 400 employees