1. FIRO-B Workshop ® Facilitator: Ian Govie r Croeso Welcome

2. FIRO-B Workshop ® Facilitator: Ian Govie r

3. At the end of this FIRO-B® Workshop, you will be able to: Identify the three (FIRO-B®) areas of human interaction or interpersonal need Explore each of the FIRO-B® areas on an individual & senior team basis Discuss how the FIRO-B® areas influence personal & senior team relationships Apply your understanding of FIRO-B® to personal development & improving senior team relationships

4. O would some power the gift to give us To see ourselves as others see us It would from many a blunder free us! O would some power the gift to give us To see ourselves as others see us It would from many a blunder free us! Robert Burns (1759–1796)

6. The Johari Window

10. FIRO-B® stands for: F F undamental I R O I nterpersonal R elations O rientation - Behaviour

11. Essentially, FIRO-B® measures… …how you typically behave with other people & how you expect them to act towards you.

12. FIRO-B® can dramatically increase your understanding of behaviour in areas such as the following: How you come across to others & why this may not be the way you see yourself or the impression you might want to make; How and why conflict develops between well-meaning people; How to understand your own needs & how to manage them as you interact with others.

14. What do I / we want to ACHIEVE or CHANGE as a result of this workshop? Senior Squad

15. FIRO-B ®

16. Dr. Will Schutz Psychologist 1925-2002 Originator of FIRO-B® (1958)

18. “…people need need people!” people!”

19. FIRO-B® can be applied to: Personal developmentTeam development Relationship counselling Conflict resolution

20. The FIRO-B® instrument identifies three areas of interpersonal need: Inclusion Control Affection GW

21. Inclusion (I)

22. …recognition, belonging, participation, contact with others, & how you relate to groups (refers to being involved with others) Inclusion is about:

23. Control (C)

24. …influence, leadership, responsibility & decision making (refers to power) Control is about:

25. Affection (A)

26. Affection is about: …closeness, warmth, sensitivity, openness & how you relate to others (refers to being ‘up close & personal’)

27. What do you consider to be some of the key words or terms associated with the 3 Interpersonal Needs? GW

29. Expressed Wanted The FIRO-B® instrument measures two dimensions for each need:

30. Expressed (e) The behaviours a person expresses towards others (the behaviour that is actually initiated by you)

31. Expressed Inclusion: how often do you act in ways that encourage your participation in situations? Expressed Control: how often do you act in ways that help you direct or influence situations? Expressed Affection: how often do you act in ways that encourage warmth and closeness in relationships?

32. Wanted (w) How the person wants others to behave or feel towards them (the behaviour that is desired or you wish to receive)

33. Wanted Inclusion: how much do you want to be part of others’ activities? Wanted Control: how much leadership and influence do you want others to assume? Wanted Affection: how much warmth and closeness do you want from others?

34. High / Low Behavioural Needs Exercise GW

35. High Expressed Low Expressed Low WantedHigh Wanted Need Area e.g. I, C or A

36. Essentially, FIRO-B® measures:

37. Frequency Selectivity

38. Frequency How often the behaviour will be shown

39. Selectivity How many people will the behaviour be shown to (Fussiness)

40. Example of Guttman Scaling 1.My individual rights are important to me 2.I would vote to retain my individual rights 3.I would campaign to maintain my individual rights 4.I would actively campaign to maintain my individual rights 5.I would fight for my individual rights 6.I would be prepared to use force to defend my individual rights Lowest intensity of opinion, easiest to accept Highest intensity of opinion, most difficult to accept

41. Let’s predict our scores

42. Self-assessment 0 - 2 (Low): the behaviours are rarely displayed by you. 3 – 6 (Medium): the behaviours will be a noticeable characteristic of you but only some of the time. 7 – 9 (High): the behaviours are noticeably characteristic of you in most situations.

44. E W IC A

45. E W IC A MHM HLH

46. Lunch Time

47. Let’s examine actual scores

49. Exploring Personal & Team FIRO-B Scores Exploring Personal & Team FIRO-B® Scores

51. 1.Which scale scores fit your self-concept most accurately? 2.Which scale scores fit your self-concept least accurately? 3.Based on the common history of the team members, which scale scores seem to be most / least like those that other team members would have predicted for you? 4.What values do you place on high or low scores on a particular trait? Do you evaluate a high score on Expressed Control as socially desirable or socially undesirable?

52. Select one person with an expressed medium score in one of the need areas and explore what this means for them. Remember scores are about selectivity and frequency. Some things you may wish to think about: How does this behaviour work positively for you? Are there any times when it has caused you a problem? If there are two people with the same medium scores, you may like to explore how that is different for each of them.

53. Person APerson B In your groups, please look at the two profiles of people with the same score for Affection. 1.How might the highlighted scores be apparent to someone observing the behaviour of person A & B? 2.What challenges do you think each might face? Please be prepared to feedback key points of your discussion to the rest of the group.

54. FIRO-B® and Team / Organisational Culture

55. Commitment & loyalty to relationships Access to powerful decision makers Informal individual connections Free exchange of information Acceptance of new employees Widespread involvement & recognition Climate of openness & fairness Inclusion

56. Dominance Over dependence on staff & managers Consistency & clear policy & procedures Blind obedience Win / lose competition between individuals & departments Decisiveness & accountability Control

57. Trust between managers & staff General level of optimism Encouragement & support given & received Warmth & ‘family feeling’ Frankness & candour of feedback Performance beyond obligations Affection

58. Final Thoughts

59. During this FIRO-B® Workshop, you have been able to: Identify the three (FIRO-B®) areas of human interaction or interpersonal need Explore each of the FIRO-B® areas on an individual & senior team basis Discuss how the FIRO-B® areas influence personal & senior team relationships Apply your understanding of FIRO-B® to personal development & improving senior team relationships

60. What will I as a Senior Team member do differently as a result of today’s workshop?

61. “If you want to see change… …be the change you want to see”

62. If we always do what we’ve always done… …we’ll always get what we’ve always got!

63. …I’ll probably do nothing about it! If I do nothing about it in 24 hours…

64. FIRO-B Workshop ® Facilitator: Ian Govie r Diolch Thank You